--- title: "WellSky Long-Term Care Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WellSky Long-Term Care. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WellSky Long-Term Care is a good fit for you!" source_url: "https://www.softwareadvice.com/nursing-home/netsolutions-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Long Term Care Software](https://www.softwareadvice.com/long-term-care/) / [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) / WellSky Long-Term Care Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) Reviews # WellSky Long-Term Care User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 21 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 5.0/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 16 reviews (76%) - 4 stars: 5 reviews (24%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The customer support and engaging leadership have the most open-door approach to listen to their end users and implement change based on input. - The tech support is great as well and will help you with a smile and kindness. ## WellSky Long-Term Care customer reviews Showing reviews 1-21 of 21 (page 1). ### Best Long Term Care Program overall! - Overall rating: 5/5 - Reviewer: TRINA V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Wellsky for many years. In a Long Term Care Facility.Although now we are an Assisted Living facility and not a Long Term Care Facility, I still choose to use Wellsky. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support staff is always fast to reply and explains the issue when needed. I can call or email whenever I have an issue. #### Cons I really can't complain about the program. It is the best Long Term Care program with the best support staff. --- ### Clinicians view of NetSolutions - Overall rating: 5/5 - Reviewer: Mary B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer. #### Cons One thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver! #### Reasons for choosing WellSky Long-Term Care Clinical and Billing both liked the product whereas with others it was not unanimous. #### Reasons for switching to WellSky Long-Term Care ECS and our billing software at the time did not integrate. --- ### Excellent Customer Service - Overall rating: 4/5 - Reviewer: Cheryl S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent Customer Service. The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use once you have learned it. #### Cons Too many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth. --- ### Clinical Risk and QA Manager - Overall rating: 4/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience. The team is easily accessible for any issues that arise at our homes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of working with the team to tailor the program to our homes needs has been wonderful for our staff. #### Cons Some of the areas in the program are smaller sections, it can sometimes be hard to see when charting or looking something up. --- ### Awesome Customer Service - Overall rating: 5/5 - Reviewer: Christie N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I wish that my workplace would use WellSky to its full potential. I would love to use it more for charting than the registration and billing. Hopefully one day that will come true! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The assistance that I receive when I email [sensitive content hidden]. She calls and helps me understand what I need to know before she ends the call #### Cons I have been shown the digital manual, but I would really like a hard copy so I can write notes in it. --- ### Amazing responsiveness from the vendor! - Overall rating: 4/5 - Reviewer: Erin B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs. #### Cons The growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience. #### Reasons for choosing WellSky Long-Term Care Best value, customization, and customer service --- ### NetSolutions Review - Overall rating: 5/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I really appreciate that the team is enhancing the environment. Making it more efficient and user friendly. #### Cons I feel that the team is really integrating the needed information to obtain with compliance with state and federal regulations. It is so imperative that we have thorough and complete documentation to ensure resident quality of life. --- ### Very caring and knowledgeable support team! - Overall rating: 5/5 - Reviewer: Nanda S. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered A lot more efficiencies...billers do not have to do all the thinking to be able to bill accurately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use... #### Cons Possibly better statement options. Have more reports be available in excel (there are lots but not too user friendly) --- ### NetSolutions is now Experience Care - Overall rating: 5/5 - Reviewer: Dana A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been a great partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software provides a full suite of functions and utilities for health care. It is excellent not only in daily usage but works well with audits. We have had some other 3rd party software that we wanted to transition from. In each case, Experience Care had a drop in module that filled the need and worked day one. Support is great and speedy although we use them most for new modules and changes. The software tends to 'just work'. #### Cons Because it is a robust suite of tools, there can be a bit of a learning curve on this. #### Reasons for choosing WellSky Long-Term Care First, it had what we were looking for and second, as mentioned earlier, support knows their stuff. Issues are quickly resolved. --- ### Exceptional EHR - Overall rating: 5/5 - Reviewer: Ayisha B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with NetSolutions has been a very good one. As with any software product there will be some issues, but Experience Care is also quick to address any issues or concerns that we have expeditiously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how this software allows the users to setup their own dashboard. Being able to see everything that I need to know about my Residents as soon as I go to my dashboard is very helpful and a time saver. The software also allows the users to create their own assessments so that each database is personalized for the needs of that particular building. #### Cons I do not have many Cons when it comes to this system. I have worked on a couple of other EHRs , and this is the best I have used thus far. --- ### Director of Strategic Initiatives - Overall rating: 5/5 - Reviewer: Kelly C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. WellSky LTC is very engaging and truly show they want to sincerely support the needs of providers to create an impact on quality of care our patients receive. The put patient and the end user at the center of their focus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros End user efficiency, streamlined workflows, ease of use, increased patient management and high value for cost. High engagement with customer support. #### Cons Some of the terminology does not quite match what our industry is accustomed to which will create a bit of a barrier until end users get used to the new terminology. WellSky is working on updating this part of their system. I look forward to that. --- ### Easy to use and engaging support where end-users affect change - Overall rating: 5/5 - Reviewer: Trevis C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptionally positive and I am definitely looking forward to their commitment to delivering the best EHR platform for post-acute care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support and engaging leadership have the most open-door approach to listen to their end users and implement change based on input. They are a remarkably progressive compared to past experience with other vendors/applications. #### Cons The design is dated on the backend but they are focusing on re-design of the front-end where most users are interacting. --- ### improved - Overall rating: 4/5 - Reviewer: Raquel R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros there were a lot of improvements being introduced for easy navigation on the system #### Cons I really don't have any problem.. but what I'm hearing was the reimbursement table, the calculation every time Claims are to be prepared, and you cannot download copies of billed claim --- ### Great system and easy to use. - Overall rating: 5/5 - Reviewer: Shelley D. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use. The tech support is great as well and will help you with a smile and kindness. #### Cons The reimbursement table is hard for me but I think it is more me than the system. --- ### Excellent Customer support rep - Overall rating: 5/5 - Reviewer: Lb B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [SENSITIVE CONTENT] is awesome! He is knowledgeable, efficient and patient. I appreciate his fast response on our urgent payroll issue and that he resolved it very quickly #### Cons Payroll product could be better at keeping up to date on new Federal and State taxes. --- ### Good for referral management - Overall rating: 5/5 - Reviewer: Zarmin K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a Great experience since I signed up with the program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I able able to obtain detailed referral information of patients from the hospitals #### Cons Sometimes there are missing details or unable to view HC referral or MD notes --- ### Netsolutions for long term care - Overall rating: 5/5 - Reviewer: Matt J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have worked with them since 1993. They have been a good company to work with and I have built many relationships with their support team. The support team will go out of their way to make sure you are happy with their product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Functionality, cost, support, comradery. #### Cons Orders module could be a little better. We had some issues with it to begin with. --- ### Outstanding product. - Overall rating: 5/5 - Reviewer: Janice K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support is always available with ease & confidence any issue can be solved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the process between the nursing information & the accountant. #### Cons I honestly do not dislike any aspects of this system. #### Reasons for choosing WellSky Long-Term Care Satisfaction with customer support & price especially as a non-profit facility. --- ### BEST PRODUCT FOR THE JOB - Overall rating: 5/5 - Reviewer: Robin P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HAVE NOT HAD ANY SERIOUS PROBLEMS, BUT IF A PROBLEM OCCUR, IT IS FIXED PROMPTLY. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EASE OF LEARNING, MULTIPLE WAYS TO ENGAGE IN INFORMATION #### Cons THERE IS NOTHING THAT I CAN COMPLAIN ABOUT REGARDING THIS SOFTWARE! --- ### review of webinar - Overall rating: 4/5 - Reviewer: Paula G. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great other than the slowness sometimes #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Point of Care, Physician Orders Integrates with other apps #### Cons system slowness - sometimes \ and can only open 1 screen at a time #### Reasons for choosing WellSky Long-Term Care because of the future apps that it would be offered --- ### Netsolutions - Overall rating: 5/5 - Reviewer: Geri H. - Industry: Commercial Real Estate - Product usage: Used unspecified for more than 2 years - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy working with the knowledgeable customer service staff. #### Cons That I can't access it from home but that is only because we host it in house. --- WellSky Long-Term Care Reviews, Pros and Cons - 2026 Software Advice