--- title: "Icon Software Reviews, Demo & Pricing - 2026" description: "Review of Icon Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/nursing-home/voicefriend-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Long Term Care Software](https://www.softwareadvice.com/long-term-care/) / Icon Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/long-term-care/voicefriend-profile/reviews/) # Icon Review Wondering if Icon is right for your organization? Our Long Term Care Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Icon 4.7 [(25)](https://www.softwareadvice.com/long-term-care/voicefriend-profile/reviews/) Pricing Pricing available upon request ### About Icon Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology. Icon brings over 50 years of combined experience in helping organizations that care for seniors to ensure that their entire community is engaged and thriving. Icon takes a consultative approach as you advance the technology within your community. We want to be a valued partner helping your organization achieve its goals rather than just another vendor. With over 1,800 deployments we have a solid track record of helping customers streamline communications and increase engagement across their entire community. We know each community is different; that’s why customer success is at the heart of what we do. Instead of generic training, we’ll assess what your staff needs to set you up for true success. Count on us for 24-hour support via phone, text, or email. We are always here to help! Wondering if Icon is right for your organization? Our Long Term Care Software selection experts can help you in 15 minutes or less. ## Icon User Interface ## Popular Icon Alternatives Main Product Icon 4.7 [(25)](https://www.softwareadvice.com/long-term-care/voicefriend-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.38Value for money - 4.63Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [ECP](https://www.softwareadvice.com/product/448947-ECP/) 4.7 [(175)](https://www.softwareadvice.com/product/448947-ECP/reviews/) Ratings Breakdown - 4.69Ease of use - 4.52Value for money - 4.87Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) 4.8 [(20)](https://www.softwareadvice.com/nursing-home/netsolutions-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.65Value for money - 4.95Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [Eldermark](https://www.softwareadvice.com/medical/eldermark-profile/) 4.6 [(37)](https://www.softwareadvice.com/medical/eldermark-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.66Value for money - 4.84Customer support - 4.27Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [PointClickCare EHR for Senior Living](https://www.softwareadvice.com/long-term-care/senior-living-core-platform-profile/) 4.7 [(63)](https://www.softwareadvice.com/long-term-care/senior-living-core-platform-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.37Value for money - 4.45Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [AL Advantage](https://www.softwareadvice.com/long-term-care/al-advantage-profile/) 4.3 [(74)](https://www.softwareadvice.com/long-term-care/al-advantage-profile/#reviews) Ratings Breakdown - 4.46Ease of use - 4.31Value for money - 4.44Customer support - 4.07Functionality Pricing Starting at $7.00 per month Get Price ## Icon Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Icon Features - Popular features found in Long Term Care Billing & Invoicing For Home Care Providers For Long Term Care MDS Review Patient Records Management Scheduling - More features of Icon Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot Alerts/Notifications API Appointment Management Attendance Tracking Calendar Management Communication Management Compliance Management Customizable Reports Customizable Templates Document Management Electronic Signature Event/Activities Planning Generative AI HIPAA Compliant Mobile Access Patient Engagement Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Self Service Portal Staff Management Third-Party Integrations User Management Visitor Management Workflow Management Work Order Management ## Icon Integrations MatrixCare Senior Living Facility Integration rated undefined from -1 review RealPage Integration rated undefined from -1 review eMenuCHOICE Integration rated undefined from -1 review WelcomeHome Integration rated undefined from -1 review UKG HR Service Delivery Integration rated undefined from -1 review Eldermark Integration rated undefined from -1 review See all 18 integrations ## Icon User Reviews ## Icon customer ratings - Overall rating: 4.7/5 - Total reviews: 25 ### Rating distribution - 5 stars: 19 reviews (76%) - 4 stars: 5 reviews (20%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- ### It's everything we need - Overall rating: 5/5 - Reviewer: Shareen K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is wonderful. I have made suggestions of something that I think would be useful and they take that information to their team and have incorporated or made the changes. They listen. And they are very timely in their responses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Icon captures everything our organization needs and it is so easy. I really like that I am able to retrieve so much information once I schedule an activity on the calendar. I can take attendance, assign dementions of wellness, retrieve data and run reports. It is extremely efficient and very user friendly. #### Cons I can't think of a thing I don't like. It does it all. #### Reasons for choosing Icon It did everything we needed. --- ### Good if you have the equipment for it. - Overall rating: 4/5 - Reviewer: Sandra B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has had it's ups and it's downs. Mostly since just having to play with the program to learn it on our own, we have been able to do this and are doing fine now. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It took us about 18 months to get all things in order and up and running with Caremerge who we started with which in turn was connected to Screencloud which icon took over a few months ago. When icon took over we lost a lot of our templates that we had set up and now we loose media that we pull up for usage . It has been challenging switching but we have learned the ropes and are handling the screens and process good now. We are able to do what we are needing to do now which is to inform our residents of activities. #### Cons When talking with the robot helper you can't get them to understand what you are requesting. It takes several times to get to the root of your problem. Sometimes I just give up and email my contact at caremerge. #### Reasons for choosing Icon I guess they thought it was the best for the money they wanted to spend #### Reasons for switching to Icon I saw an add for caremerge and took it to our corporate office to request it and it took a while but was able to get them to purchase the product for our communities. --- ### Basic use is fine, missing opportunity for higher quality product - Overall rating: 2/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Nice people. Product seems to be underdeveloped prior to being rolled out. Changes as so slow to take place. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Offers different calendars. Does not have any major bugs. I like the groups and community engagement. #### Cons Print formatting limited and comes out terribly for weekly and daily. We have to copy and paste into a different document and format EVERYTHING. No customizable options to meet our community's needs. Its a boxed program with limitations for improvement. Unable to avoid residents signing up for activities in future months. No easy way to view calendars and staffing scheduling - color calendars differently to help would be great but not an option. The app is terrible. Residents deeply dislike the dining reservation option. Also there is no easy way to view attendance on the app. You can easily take attendance, but cannot view the people that signed up. Also, the app and website both time out and log you out within 5-10 minutes causing you to log in and start over going through the many screens. Minor things include where the save button is. It is easy to miss and often things don't get saved because it is not visible. #### Reasons for switching to Icon Syndical had many major bugs and lost data. We are thankful Caremerge does not cause data loss. --- ### Icon review from Maggi Blizzard, Trinity Oaks - Overall rating: 4/5 - Reviewer: Maggi B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our residents are happy overall with the product. it is easy to navigate. Am having problems with deleting folks that have moved or died. After taking them out with the transition timeline, they still appear when you scroll through the directory. need help with that. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Product is fairly easy to use. We do not integrate with other systems at this time. Help desk is extremely helpful. Management team is hard to get ahold of. Do not get back to you in a timely manner. #### Cons Having to delete and reload a document is time consuming and inconvenient. Having all kinds of issues with the Alexa portion of this program. Still not able to get them up and running. Very disappointing. Not happy with the maintenance potion of the program and the cost to integrate with another program is very costly. #### Reasons for choosing Icon Overall presentation, similarity to our previous product, cost. #### Reasons for switching to Icon The company moved on and did not support the product any longer. --- ### Delivers instant communication with staff and families - Overall rating: 5/5 - Reviewer: Jacqueline T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While we typically use VoiceFriend for staffing purposes it became an invaluable tool for notification during the Covid pandemic to inform both family and staff about exposure. The ability to instantly notify all parties of any pertinent information has been streamlined due to VoiceFriend. We do all family, patient and staff notifications through VoiceFriend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our facility uses VoiceFriend daily to communicate staffing openings for our nursing department. We are able to instantly contact all staff in a seamless manner to alert them for availability to work. #### Cons The formatting is all screwed up when you cut/paste from a Word doc into Voicefriend. Groups could be easier to format. #### Reasons for switching to Icon VoiceFriend gave us the option of creating groups that not only included staff but also family and patients. #### Vendor response Hi Jacqueline -- Thank you for sharing your feedback with us. Much appreciated! I will share your insight on challenges related to cutting and pasting from Word with our product team so they can develop a solution. Replied February 2022 --- ### Caremerge (Icon) Review - Overall rating: 5/5 - Reviewer: Alexis A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very straightforward and user-friendly (both from a resident standpoint and admin) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use, not only from an administrations standpoint, but from a resident standpoint as well. Not to mention, the staff is extremely accessible and helpful as questions arise! #### Cons Sometimes it makes accessible information that only administrators should have access to (like religious preferences, relationship status, etc.) --- ### Great product - Overall rating: 5/5 - Reviewer: Tamara D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i have used VoiceFriend for over 4 years and i have trained many many staff on how to use this great software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i like the fact that i can communicate with the staff about important meeting reminders, scheduling, and many other key topics when i cannot get them all in the building at once. #### Cons i wish they had a mobile app feature that could be utilized for remote purposes. #### Vendor response Hi Tamara, Thank you for sharing your feedback. Much appreciated! VoiceFriend has a mobile app that you can use. If you need help accessing it please feel free to send an email to support@voicefriend.net and we'll be happy to get you set up. Regards, Bonnie Replied March 2022 --- ### good work in progress - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I see is a good work in progress. With so many features and just some items that need just a little more tweaking this could be the best program I came across in my 15 years of senior living experience with the use of technology for the communities. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros great source and information to be placed on residents' phones and computers. #### Cons Announcements sent to residents' emails could just show the announcement no matter how many have been posted instead of having to wait 30min - an hour in between posts of announcements. --- ### Great communication tool! - Overall rating: 5/5 - Reviewer: Jody L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to add new users, it is easy to send out mass communication, and we received high marks for communication throughout the pandemic. #### Cons There are little nuances that need tweaking. For example, when I add a new staff member, it says I am not authorized to view their profile. I have to log off and then log back in to be able to add their cell number in their profile. --- ### Great for getting out messages to a large group - Overall rating: 5/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been a great asset to our property. I used to print out notices for all residents now I can just type in a VoiceFriend message and click send. and I can send it when I want at any time I want. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can enter a message and get it to all my residents for events, activities or any emergency situation #### Cons I cannot say that I have anything that I don't like about the software, other than maybe the option to leave the calendar on monthly at all times #### Reasons for choosing Icon The sales manger explained things in detail and was very helpful in answering my many questions, even after the contract was signed #### Vendor response Hi Angela, Thanks so much for sharing your feedback. Much appreciated! Replied February 2022 --- Showing 1 - 10 of 25 Reviews [See All Reviews](https://www.softwareadvice.com/long-term-care/voicefriend-profile/reviews/) ## Icon Popular Comparisons [ECP vs Icon](https://www.softwareadvice.com/compare/340153-voicefriend/vs/448947-ECP/)[Eldermark vs Icon](https://www.softwareadvice.com/medical/eldermark-profile/vs/voicefriend/)[PointClickCare EHR for Senior Living vs Icon](https://www.softwareadvice.com/long-term-care/senior-living-core-platform-profile/vs/voicefriend/)[AL Advantage vs Icon](https://www.softwareadvice.com/long-term-care/al-advantage-profile/vs/voicefriend/) ## Other Top Recommended Long Term Care Software [ECP](https://www.softwareadvice.com/product/448947-ECP/) **4.7** (175) Recently recommended **13** times [Eldermark](https://www.softwareadvice.com/medical/eldermark-profile/) **4.6** (37) Recently recommended **13** times [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) **4.8** (20) Recently recommended **13** times [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2921) Recently recommended **0** times Stuck Between Options? 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