TheraPlatform
About TheraPlatform
TheraPlatform Pricing
Unlimited HIPAA Compliant Video, Practice Management and Client Portal starting at just $29/mo. No cap on client contacts. Additional features for billing, scheduling, claims, and telehealth with the $39/mo Pro plan. Subscribe to the annual plan for discounted rates. No hidden fees. Read more about the different plan types on the TheraPlatform website.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for TheraPlatform
1 - 5 of 43 Reviews
Raymond
1 employee
Used unspecified
OVERALL RATING:
5
Reviewed September 2023
Make the Switch to TheraPlatform
Sarah
Individual & Family Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
All in one virtual therapy package!
I absolutely love that they help submit insurance claims now! Makes running a small business much easier.
PROSLove having my videos, notes, billing, therapy apps, fax, etc all in ONE place! Makes doing therapy and managing a practice very simple! And the customer service is very quick and helpful.
CONSSometimes the apps are dependent on the internet speed, particularly the interactive ones.
Reason for choosing TheraPlatform
Because it’s Hippa Compliant and does everything in one software!
Vendor Response
Thank you so much Sarah for reviewing TheraPlatform. So happy to hear that we can help your practice. Thank you !
Replied March 2023
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2021
its great for the price and basics!
Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time.
PROSI switched to this platform and I enjoy it very much for the following: 1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything. 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. [SENSITIVE CONTENT] is amazing and so efficient! 3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc. 4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing. 5) The software is very easy and basic, it does what you need it to do (I use the Pro plan) 6) They have 3 plan options and you can choose the best one that works for your own practice needs.
CONSSo far I have noticed the following: 1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice. 2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best. 3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it. 4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up. 5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do. 6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten.
Reason for choosing TheraPlatform
At first, I liked that theraplatform had video included and the price was competitive for the options that I needed for my practice. I didn't have to buy or pay for other features that I don't need, instead, they offer other features on another plan if you like.
Reasons for switching to TheraPlatform
I switched because the previous software kept increasing the rates so often. It raised their fees right in the middle of the COVID pandemic, so unethical!
Vendor Response
Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features.
Replied December 2021
Catherine
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2023
Shady business practices
Things were great for the first year until I ran into their messed up billing. They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use.
PROSThey have standard features that are comparable to other software programs
CONSShady billing and poor customer support. This is the 3rd time I had issues to the point of wanting to drop them entirely (unfortunately switching software is a huge undertaking). They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr. Then I have to wait another year before I can get that money applied towards my account.
Reason for choosing TheraPlatform
The pricing was good at the time.
Vendor Response
Hi Catherine, Thank you for your feedback!! We value your time and appreciate your business. We have been working with you for a couple of years now and to this point you complemented us how amazing our support is, and when you feel frustrated, we do too. Our team had multiple video calls with you informing you how yearly subscription works and unfortunately it is beyond our control how Stripe sets up the yearly subscription and we are not able to change dates. When one subscribes in December (for example), one will be billed every year in December. If one adds multiple providers before the billing cycle, Stripe does not charge at the moment of change but during the next billing cycle. Also when one removes the license before the billing cycle, Stripe prorates and does not charge for unused time. If yearly plan does not work for your needs, you can always switch to monthly billing and this is something that we informed you about but you declined. We did brought your concern to our management and they will contact Stripe to see if they could offer more flexibility for us but at this point our hands are tied. We appreciate you communicating your frustation with us!
Replied January 2023
Leigh
Health, Wellness and Fitness, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Excellent EHR for mental health.
Easy to use. The telehealth functions are flawless, the tutorials make learning easy, the price is excellent. Love it.
PROSEase of billing, scheduling, and claim submission. EOB come into system and are easy to find.
CONSDoesn’t send me reminders about appointments.
Reasons for switching to TheraPlatform
Transitioning to new system was very bumbled.
Vendor Response
Thank you so much for reviewing TheraPlatform! We'll pass your feedback to our development. Seems like another great addition we could implement.
Replied August 2023