About SoftCo AP Automation

SoftCo ExpressAP is a newly launched cloud-based AP automation solution for businesses of any size. There are no set-up costs, customers can be live in a matter of hours and there is no limit on the number of users.

Vendor invoices are captured, registered, auto-indexed, coded and routed via automated approval workflows to relevant approvers. Invoices are approved by e-mail or via the web app. Rejected or queried invoices are rerouted via dedicated workflows for exception handling. Notifications and reminders inform users of required actions and signed off invoices are sent for payment. SoftCo ExpressAP delivers intuitive reports on multiple performance metrics. The vendor portal provides full visibility on orders, invoice status, queries and d...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

10 Reviews of SoftCo AP Automation

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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October 2017

Bill from William Tracey Group

Verified Reviewer

Company Size: 201-500 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

SoftCo implementation team always delivers and the product (especially the new version) is excellent

Moved from paper based to online PO's with significant reduction in staff levels in purchase ledger and almost 100% compliance with payment terms. Much better control of release of payment runs.

Pros

The product is very easy to use with new in-email approval a huge step forward. Visibility of spend and tracking versus budget is a great feature. GRNI accrual for the finance team is easy. Easy to raise POs, so no excuses. Easy to change routing of approval if a PO has a particular need for customised approval. We use verify (as an option in addition to approve) to ensure that costs coded to particular account codes are reviewed as appropriate to that code before the PO is approved, e.g., Capex.

Cons

Not cheap, we are a waste management business not a bank, but we have found it good value for money.

October 2017

Brian from Grafton Group Plc

Company Size: 1,001-5,000 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Very positive experience. Should have done it sooner. Year 1 return on investment.

Year 1 return on investment. Easy to use for staff at all levels, reduced processing times as well as full visibility over all invoices on the system. There were of course some teething issues but SoftCo were always on hand to address these straight off and ensure the implementation went smoothly.

Pros

The number 1 thing I like is that the software is easy to use for all levels in our organisation. This ensured that the buy-in from our staff was gained straight away and they could see that it made their jobs easier. The results have been great too. We have achieved a straight-through processing match rate of 75% of all invoices and increased the capacity of our AP team by more than 50%. By automating our AP process, we have reduced our labour costs despite handling an increasing volume of invoices (over 300,000 per annum). We also now have complete visibility over all our invoices in the system which helps greatly at month end.

October 2017

Anne from Capita Customer Solutions

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Outsourcing/Offshoring

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

October 2017

Good product,easy to use,streamlines processes but it is expensive to maintain and upgrade

Cost savings Tracibility of invoices throughout the p2p cycle

Pros

Reduces human touch points Receipt of electronic invoices Rejection back to suppliers Visibility of invoices at every point in cycle

Cons

Expensive to make changes or upgrade product Automatic verification could be better Post project support could be better to ensure we are happy

May 2020

Renata from IBM

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2020

Recommended

Pros

Improved processing of invoices. It helps to match the invoice and get an approval, replaces manual work.

Cons

I could use some more free trials to show it for the new users

October 2017

David from PwC

Company Size: 1,001-5,000 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

A successful project implementation, delivered on promises and created a positive user experience.

We automated what is traditionally a heavily paper based and manual process through the implementation of user friendly software. All actions are now taken electronically and there is no paper in sight. We improved the process with the introduction of a pre-approval step so costs are more easily controlled and budget holder awareness is guaranteed before any commitment to spend. Our AP team now spend more time managing supplier accounts through the review of statements and significantly less time manually processing invoices.

Pros

The software is highly configurable which enables you to self administrate and customise to meet your business requirements as they evolve. The system is very easy to navigate from a user perspective so the training and implementation process can be supported with basic demos and QRGs.

Cons

As a system administrator the softwares configurability encourages core users to suggest change requests quite often. Not a fault of the system but a challenge for the administrators.

October 2017

Liam from CL

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2017

Extremely professional, hands-on integration project team who add value rather than just implement .

Pros

System driven approvals, audit trail = major control positives. Seamless interface with Accounting system (SAP). Ease of use for volume users. Prompt helpdesk resolution. Standardisation of approvals / payment processes across large , multi divisional organisations.

Cons

Bespoke / Automated Reporting Capabilities need to be improved / made more user driven. Dosent always give Senior Management the KPI / Dashboard information that proves how powerful the product is. Current version is restrictive in some regards - screen resolution / cursor missing issues, which while not major, cause irritation to users and thus damage the products image.

October 2017

Pat from Irish Mainport Holdings

Verified Reviewer

Company Size: 201-500 employees

Industry: Maritime

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Easy to use, easy to implement, flexible, easily integrated. Excellent investment.

Paperless filing at its very best; everything you would expect is delivered.

Pros

Softco excels in a multi company environment. It is simple to find historical information irregardless of how many companies are on the system. Love the integration with our accounting software.

Cons

Can't open on two screens at the same time. Display boxes for account codes could / should be larger.

November 2017

Colm from Grafton Merchanting RoI

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

Excellent product, does what it says, capable of handling large volumes and workloads

Pros

It is a full out of the box package offering a complete end to end solution, but is highly customable so we could adapt it to our specific business needs. Softco understood our requirements and provided invaluable expertise in setting up the optimum solution.

October 2017

Imelda from Primark

Company Size: 10,000+ employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

We had an excellent experience both with the vendor and the software

This software completely transformed our transaction processing capabilities and allowed straight through processing

Pros

Easy to use, fast, efficient, introduced transparency, and completely transformed our transaction processing capability

October 2017

Jimmy from C&C Group

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Great product to improve office automation

Ability to manage AP for multiple companies in one office

Pros

Nothing gets lost, full traceability of every stage in invoice processing from receiving the suppliers invoice right through to approval and payment.