About AccountAbility


AccountAbility is a cloud-based agency management solution designed for agencies of all sizes. It offers accounting, time tracking, project management, file storage and messaging functionalities within a suite. The product is suitable for advertising agencies, PR agencies, communications agencies and in-house marketing departments.

Accounting tools allow users to track revenue, accounts payable and accounts receivable. It also enables users to create budgeting, forecasting and client-profitability reports. Other reports can be run on financial, customer and internal data.

AccountAbility offers time and resource management, which allow users to track employee attendance, time sheets and utilization reports. Users can also manage expense claims and employee leaves. Production tools include project management, production billing and profitability reports. Business intelligence reporting, customer relationship management and client-inquiry tools are also included.

Support is offered through an online help center, over the phone and via email.



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Supported Operating System(s):

Web browser (OS agnostic)

22 Reviews of AccountAbility

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(20)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 22 reviews

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July 2017

Kim from Atomic 212 Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Superb solution for an Agency in growth mode. Cloud based so perfect for remote access.

Ease of use & efficient.

Pros

AccountAbility was the solution we needed to handle all our finance reporting needs and make WIP and job costing work for us. Our old system was generic in nature and served us in the early days but we required a platform that was suited for an Agency business experiencing rapid growth. After researching various options and considering price and ease of implementation, we chose AccountAbility. We made the right decision!

The team at AccountAbility supported our transition across and made it as smooth & painless as possible. A big thank you to Michael Collinson and David Guthrie for all their assistance over the last 2 years, you've both been amazing.

Being cloud based and being able to connect in from anywhere means my laptop goes many places and I can review the figures wherever I am, any time, even at campsite! That's an absolute must for me.

Updates and regular contact with the providers are great. AccountAbility truly partner with their clients and want you to succeed. I highly recommend them and their product.

Cons

More time on my end to explore the functionality would be a bonus with a view to customising reports for the directors.

Email advice of Purchase Order approvals to the original PO requester would be great addition to the product.

September 2018

Ben from Emotive Content

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Robust system, easy to use

AccountAbility has been a game changer for the way we run our business. Having reviewed the market in detail for a suitable ERP I’m thrilled that we choose AccountAbility to take our business to the next level. Of most concern to me was the setup and on-boarding phase. However, CSR agents finance knowledge along with agency experience, ensured the implementation was a success. Internally we have had to make some slight process changes to accommodate the software (most of which for the better) but in general we’ve been able to operate as we have done so in the past, just more efficiently. Support once we went live was very impressive and all questions were answered in a timely and helpful manner. Further to this point, was AccountAbility’s willingness to invest in development time to increase reporting functionality that I had enquired about. Feedback from the broader team internally has been extremely positive and the system has been adopted well. I thoroughly recommend this system.

Pros

The software’s strongest point is that it is and end to end solution that is accessible by all staff on a variety of restricted levels. The transparency the system provides around each of our projects has in turn made our team more accountable. We have replaced three systems with one, with very limited incremental costs.

Integration of timesheets, expense claims, job costing and the finance function has improved efficiency dramatically – our month end process has already been reduced by a day.

The software is intuitive and the use of drop down menus makes navigation easy. Prior to signing on to AccountAbility I tested the system without any prior training – the most pleasing element was I could perform all day to day functions without having been previously shown the system.

Cons

Given the complexities associated with some of our projects – at times the loading of estimates can be a time consuming process. That said the benefits AccountAbility delivers far outweighs “any con”.

September 2017

Carly from BMB LLP

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Excellent

Pros

Since moving to accountability we haven't looked back once.

The system is easy to use and our ability to extract useful and relevant data has increased significantly compared to the previous system.

I have to highlight how impressed I am with Accountability in that if there isn't a particular report we need Accountability are more than accommodating to assist and develop the system to meet our needs. Our Parent Company just introduced an integrated system and Accountability were highly praised for being one out of many accounting software providers in the group to actually fully address and meet the criteria of the HQ reporting, in a swift manner and without several back and forth discussions to get it to the correct point.

I could not recommend this software highly enough

Cons

The bank reconciliation function could be enhanced to have a locked date and balance so that you can't go back once you have reconciled account.

March 2017

Jeffrey from Inspira Marketing Group LLC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Great Solution - Best people to work with

Inspira is a fast-growing experiential marketing agency with more than 400 full-time staff across the US. We chose AccountAbility as our ERP platform after an exhaustive search primarily as we could see the AccountAbility platform not only met the core objectives of providing a totally integrated accounting and project management solution. it also provided the flexibility to meet our specific requirements around the management of large volumes of corporate credit card transactions. Whilst there were separate, specialist applications available that might meet the needs of each area of our business. we could see that AccountAbility achieved this within a single platform without us having to build integrations between different solutions. This was a massive advantage in cost and efficiencies. The manner in which AccountAbility worked with us throughout the planning and implementation process has been truly outstanding, and from day one, it has been a true partnership. Their team truly took the time to understand our business and culture and worked with us to configure and implement the system. It never felt like a client/vendor relationship but instead, they functioned as a part of our in-house team. AccountAbility is a great solution and staffed by the best people to work with. We made the right decision.

Pros

We like the simplicity of AcountAbility and yet it allows us to record and track very complex transactions such as intercompany and work-in-process. It does not overcomplicate as so many other packages do.

Cons

We cannot think of any at the moment

August 2016

Amy from Fenton Stephens Advertising

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2016

Intuitive, simple, great customer service

We transitioned from BCC Adsystems to Accountability Access in January this year. After using the AA for the past 8 months I can vouch for how great a platform it is. Overall it has increased efficiency of staff, made sharing documents with clients easier and financial reporting simpler.

Pros

It's intuitive - educating new staff on the platform is simple and quick as the software is designed to be intuitive and they can pretty much figure it out on their own.
Cloud based - staff can access anytime and anywhere. Generally (depending on internet connection) it's also fast.
Integrated - job management, financial management, timesheets and workflow all within the one software solution.
Customer service - the Accountability Access team customer service in dealing with and acting upon our change requests in the workflow area has been second to none and it is continually being improved.

February 2016

Penelope from Ignition Network

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

A well-thought out and comprehensive agency software

When our company first started with AccountAbility we desperately needed a comprehensive system that could handle our WIP needs at a client/brand/job level. We had grown beyond the capabilities of our simple system and were not able to capture the detail and depth we needed in an expedient manner. Chris Brown was a great asset and practically camped out in our offices as we worked through all of the vagaries of our requirements. He remained upbeat and encouraging throughout the entire process and made what could have been a tense and difficult time into a great learning experience. Despite a couple of false starts, due to our own inadequacies, we finally had all of the information in place, tied and accurate, and we went live. The design and ease with which we were able to operate was amazing, and the dashboard made maneuverability extremely easy. We were actually able to focus on analysis rather than manipulating detail. Rene Adam was a huge support to the accounting department during the initial months; he was patient and had the ability to work with us at all levels. I would strongly recommend AccountAbility to any company in the Agency business looking for a thorough and all-encompassing software system the reporting, access and ease of function is great, and I am sure like our company, you will be able to focus on results rather than the process of obtaining them.

November 2016

Andrew from KWP! Advertising

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

An easy transition

After many years on an older system that didn't quite suit our requirements, we eventually decided to migrate to AccountAbility. I wish we had done this sooner. The (many) stresses of a migration were handled by the team, and they were there for us every step of the way. This was by far the easiest migration I have been involved in. It's an easy to use system that incorporates flexibilities we just weren't used to. All the user responses have been positive and very quickly we're looking to get even more out of the system.

Pros

Cloud based; presentation flexibility; simple but powerful data and search filtering; export capabilities for further manipulation; multiple sessions at once; access to support

Cons

Working out where some of the set up functions are can take some getting used to;

May 2017

Belinda from Momentum Worldwide

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

We moved onto AccountAbility 4 months ago and have been incredibly happy with the results so far!

Pros

Simplicity of use and easy access! Being cloud-based means that you can log in on any device (so no more late time-sheet excuses :))

The transition was so easy, our rep was extremely helpful!

It provides all the right information you need to run things at both Job & Business levels.

Very economical. AccountAbility is a far more affordable option with very little difference in the quality of data & output.

Highly recommend to anyone thinking of moving over to AccountAbility!!

Cons

The ad-on reporting tool is very complex but it's not a deal breaker as the standard system reports do suffice.

March 2016

Lachie from Bruni Dunn Creative

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

Intuitive to use. Invaluable for my agency.

AccountAbility is an incredibly intuitive system to use. I think the fact that a Creative Director with no prior finance experience or knowledge (me) was able to quickly master enough of AccountAbility to be dangerous is testament to the platform's ease-of-use. We have been using AccountAbility from Day 1 of our agency (now more than 7 years old) and it has been a vital tool to manage work flow, estimating, invoicing, budgeting, time sheets etc - it's all integrated so you don't need multiple platforms. Being cloud based is also important for me. I can log in from anywhere and get an instant snapshot of where the business is at, margins on jobs, adjust estimates and invoices on the fly etc. With constant updates and upgrades occurring, AccountAbility is only getting better and better. I have and would recommend AccountAbility to any advertising, design or pr agency in the world.

November 2016

Melanie from Incremental Marketing Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Accountability

A fully integrated system. Its extremely user friendly. The reporting is fantastic! We can finally look at our business in more ways than ever before at a press of a button! We now have more control and like the title suggest it make's everyone more accountable and responsible now that we can measure time more efficiently against jobs. We can now review jobs more quickly. Saves time preparing Management reports. Support is excellent, they always get back very quickly if not immediately. The deployment and training was easy and quick. I would highly recommend it to anyone.

February 2016

David from Young & Rubicam

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

The perfect all in one solution for multiple locations and currencies, efficient and cloud based.

Accountability provides a cloud based solution for those needing to have one platform for financial reporting as well as project management. The reporting is first class, especially the ability to have dashboards for individuals, such as department heads, as well as for companies. As the name suggests, this enables agencies to make all of their staff accountable for the financial reporting and performance in some way. In my previous role I used the system across multiple offices and currencies and the ability to quickly consolidate financial reports, and sub-ledgers, was fantastic. Some of the key points of difference are the revenue tracker, the budgeting module with BI, and the integrated project management system. The biggest point of difference to competitors though is the timeliness of development.

February 2016

Christopher from MKG

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

February 2016

Strong all-in one clooud solution to Project Management and Agency Finances

Efficient and reliable access as a cloud based product. AccountAbility provides an all-in-one solution so that we can integrate project management, accounting and corporate budgeting all into one. Therefore not having to deal with issues of integrating with multiple products. We are therefore able to harness the power of the software across the entire agency, with production, design, finance and senior staff using and benefiting from the integrated solution. The reporting tools cover a vast array of needs. They are very detailed and at the same time editable for communicating information both internally and externally. And the updates to the UX have only made it easier to use in general. And as an additional benefit we can count on superb customer service to address our questions and needs.

May 2016

Jaspar from Another Company

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Visibility through Accountability

It had taken us the better part of a year to evaluate ERP's for our growing agency. The Accountability team where the only service to really hit the button as to where our pain points where and also offer a real approach to onboarding, something that is sorely missing from most of the service providers our there. The deployment plan was realistic and quick, and the support team helped us identify opportunities across our financial and administrative processes. Up and running the system has given us unprecedented insight across our teams, business units and offices. Support is always on, Updates are relevant and adapting to international processes has been quickly and professionally executed. All in all a Great partner.

February 2016

Joy from Communicado Marketing Communications

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Perfect marriage of Job management and Accounting Software

I've been using Accountability for over 4 years with 3 different Ad Agency clients. The ease of use for everyone from Timesheet only users, Account Management users, Production users to Accounting users mean that from inception everyone is up and running almost instantly! For a modest fee per user per month Accountability offers a really competitive software package and being accessed via the Cloud means that I am never out of touch with the office and can even operate it from my phone. With the user interface being so easy and intuitive and the format so logical the need for support is rare but when needed is always prompt and always friendly.

February 2016

James from The Royals

Review Source: Capterra


Ease-of-use