AppointmentPlus Software


 

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for patients and calendar management.

Users can create and maintain individual calendars as well as calendars for their staff. Account access levels can be configured to determine who can edit information and modify appointments. AppointmentPlus enables users to book rooms, create waiting lists and set available hours, among other features.

Clients who set up appointments using the software receive email and text notifications to remind them of appointment times. Users also receive notifications when clients create or modify appointments, make purchases or are added to a waiting list. AppointmentPlus tracks client history and can export data in Excel or HTML format. A “Book Now” button can be embedded in users' existing websites.

Support is provided through an online knowledge base. Monthly and annual billing options are available.

 

AppointmentPlus - Mobile calendar
 
  • AppointmentPlus - Mobile calendar
    Mobile calendar
  • AppointmentPlus - Desktop schedule
    Desktop schedule
Supported Operating System(s):
Web browser (OS agnostic)

101 Reviews of AppointmentPlus

 

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Software Advice Reviews (10)
More Reviews (91)

Showing 1-10 of 10

Trisha from Midtown Medical Group
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm just in the initial steps of using it but so far it is working great for me.

Pros

The support team is great. Answered all my questions in a timely manner. This software is very versatile. I have somewhat unique scheduling needs and Appointment Plus has been able to accommodate them.

Cons

It did freeze on me yesterday while I was working on my set up. I had to shut it down and restart it.

Review Source
 
 

Anne from Food Manufacturing
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

AppointmentPlus Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As an Executive Assistant, it really helps me with my everyday work for my boss's schedule from day to day.

Cons

Maybe a little more cheap for this software. And also the margin of error in determining one, hoping to improve.

Review Source
 
 

Rebecca from Arbuckle Life Solutions
Specialty: Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

HELPFUL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think, for the money, it is a great product. It's just that we don't have the money to launch such a system as a nonprofit facility.

Pros

I like that the client can make their own appointment and automatically get reminders through text or email. The client is also responsible for cancelling the appointment.

Cons

I think the only thing I found aI did not like was the price for the software. We are a non-profit and it is a little steep.

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Have used this software for having volunteers sign up for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is super easy to use - eliminates phone calls which I hate to do. Customer service is great. A very reliable app!

Cons

Not many cons at all. The reports were sort of confusing to me at first but I figured it out. I guess just a little pricier than I had wanted.

Review Source
 
 

Quinton from Celebrity Smiles
Specialty: Property management
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Mediocre

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Scheduling clients quickly is the business problem being solved. It is quick to put in a client and schedule them leaving us more time to speak to more clients.

Pros

Ability to see the rooms and who is scheduled in the rooms we have at what time in a very clear set up

Cons

Difficult to change things in the system. Will give random error messages with no real explanation as to why they are happening. IT support very slow to respond when issues arise especially after updates to system.

Review Source

  Response: Bob, AppointmentPlus

Date: March 2018

March 2018

 

Quinton, thank you for the review. We do appreciate you pointing out some positives on the system, but we also want to acknowledge the areas in which you have concerns. Regarding the error messages, we have addressed that issue and it is now resolved. I apologize for that. With regard to slow IT support response after system updates, we did have a recent post-release issue that took a little longer than normal to identify and resolve. But, it’s working correctly now. Thank you again for the review.

 
 

Donald from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Appointment Plus Is Average

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very detailed with an abundance of functionality Appointment Plus is a great tool if you have multiple applications in a dynamic setting.

Cons

The UI leaves quite a bit to be desired and customer support isn't always the most effective solution.

Review Source

  Response: Bob, AppointmentPlus

Date: March 2018

March 2018

 

Donald, thank you for taking the time to submit a review. We indeed do have an abundance of functionality. That's something that sets us apart. Our system can be configured to meet the unique scheduling needs of most every organization. With regard to the UI, we have just released our new mobile-responsive user interface. It's beautifully-designed and is getting rave reviews. If you'd like to check it, please contact us and we'll enable it for your account. Thanks again for the review!

 
 

Sandy from bend nsa
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

been with the company for years, it changed my business for the better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

love this system

Pros

reduces no show to almost never
keeps me working and making money instead of calling people back
cheap front desk option

Cons

that you can't stay logged in until you log out on the phone app and sometimes it times out on my desk top as well

Review Source
 
 

Trinidad from Guaranteed Rate
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Love this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how it is so easy to use. I think this application is my favorite one and its a daily use of mine.

Review Source
 
 

Anna from Wofford College
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

AppointmentPlus Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Loved that it had an app for my phone. Loved that we could break it up into several different schedules
Loved that it was webbased

Cons

Not a good fit for our office. We are a small college health services. Needed shorter appointment time blocks, needed to be able to block off time and certain appointments randomly based on scheduling conflicts. Needed less down time from the company. A little bit better customer service would have been nice

 
 

Paul from Gulf Coast Men's Health
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Scheduling Software on a Budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Despite the slightly tricky questions this is a great scheduling software that we have had great luck using for years now. I would highly suggest this over some other options out there as once you are set up it really is extremely user friendly.

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well. I find the appointment reminder email to our patients to be perfect. You can allow them to confirm or reschedule and if you choose to add this to your website they can schedule an appointment themselves right online.

Cons

Some of the setup questions seem straight forward but can be a bit tricky and confusing as to the correct way to answer to assist the setup. If you schedule an appointment at the end of your day you have to adjust the length of time of the appointment to fit otherwise it will not allow you to schedule the appointment. Therefore, if you schedule until 4:00 then as some time on the schedule so that you can schedule that slot.

 
 
 
Showing 1-20 of 91


September 2018

September 2018

Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing.

Cons

It's cost. It's a bit too pricey for a small buisness or solo practioner.

Review Source: Capterra
 


August 2018

August 2018

Makes scheduling much more efficient!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Although I really enjoy the color-coding and ease of google calendar, AppointmentPlus' front-facing feature makes my job so much easier because clients can book and cancel their own appointments by creating a username and login. The amount of messages in our business inbox has decreased significantly since we started using AP, which has been a huge time saver.

Pros

The override feature was very useful for being able to set a front-facing max, but gave the back-end users the option to schedule additional persons when necessary.

Cons

Takes a long time to sync with google calendar if you are creating recurring sessions for several months. Does not sync with google calendar if you are creating a past event.

Review Source: Capterra
 


August 2018

August 2018

Not the worst

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

There's a nice option to color code appointments, marking them as seen or no show etc.

Cons

Maybe it was the way my company set it up, but there are five different screens I have to click through just to make an appointment for a person.

Also you have to hit refresh all the time to see if anyone new scheduled or dropped out.

Review Source: Capterra
 

Jameli from Fit Small Business
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

AppointmentPlus revolutionizes the way people manage online bookings.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is straightforward and efficient when it comes to consolidating and accepting appointments online.

Cons

I think the main downside is the pricing as it is a bit higher than its competitors. There are problems with calendar sync as well.

Review Source: GetApp
 

Janine from Self Employed

July 2018

July 2018

Not bad but it can be way more better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having appointments made for me remotely.

Pros

I like that is easy to use and allow to block specific period of time during one day. You can also use different locations (if you are in the manager team) and you can view all your appointments in list format.

Cons

The app is easy to use but professionals could benefit from features like easily linking appointments to the google calendar, or receive alerts when appointments are being booked or send an email. It could also be helpful if it would allow you to block more than one block of time at the same time.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: August 2018

August 2018

 

Janine,
Thank you for the review. Most of what you noted is existing functionality in the system. I'll have one of our Success team members reach out to you right away to show you those features.

 

Jordan from Southwind Foods / Great American Seafood Imports Co.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

User friendly scheduling software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The website is easy to use and you have the ability to customize. Customer support is responsive and knowledgeable.

Cons

Appointment confirmations are a manual process. Occasional glitches make it difficult to schedule sometimes though not common.

Review Source: GetApp
 

Tony from Arizona Technology Council
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good stuff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use the system every day. The mobile app is really helpful. It’s useful for our remote employees that aren’t always close to their computers. They’ve really improved the mobile app in the last year or so.

Great product. Love the quick answers to questions I receive.

Cons

I don’t have any cons. The team has been supportive and receptive to ideas and changes. Working through the platform over the years, I have seen many iterations. They are definitely heading the right direction!

Review Source: GetApp
 

Matanda from SPARROWONE.COM
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Best scheduler I've found

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers.
The Good News:
-Configurable - lots of settings and rules
-Intuitive - easy to work with appointments and run reports
-Training - I thought it was great that we had a real person training us

Cons

Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

Review Source: GetApp
 

Matt from Coalition for Homelessness Intervention and Prevention (CHIP)

June 2018

June 2018

Custom use of Appointment Plus for entry into Emergency Shelter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The platform is very user friendly and allows for our community in Indianapolis to use Appointment Plus so the community can view open space in Emergency Shelter and then reserve the space for households in need. Everyone that we have worked with in support team and our account representative have been easy to work with and have met our needs with this atypical use of their system. The training was simple and easy to facilitate which helped our community use a new software to provide access to emergency shelter in a way Indianapolis has not been able to do prior. As far as cost, it was far below what our other more custom options were with a far simpler view and process.

Cons

Some of the functions of the software are not items we use for our application. We wish we could hide a few more of these but it does not affect the reliability and function side that we need.

Review Source: GetApp
 

Bre from Valor Global
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Great scheduling system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable. It does everything we need it to do.

Cons

It would be helpful if it had a horizontal calendar view, but the current calendar page works fine for us.

Review Source: GetApp
 


May 2018

May 2018

Fits our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Very responsive customer service. We also like that we are able to do most things ourselves, without needing to rely on help (e.g. pull reports, change notifications, change schedules, etc).

Cons

Some work arounds required - some additional flexibility in the fields would make for a cleaner user experience for end users, but overall the product fits our needs.

Review Source: GetApp
 

Brittany from The Perfect Workout

May 2018

May 2018

Using this program as an admin staff and scheduling interviews has been a breeze.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is extremely easy to use and plug in appointments. We can see schedules across multiple studios which makes coordinating easy. It syncs well with our client profiles and the color coordination keep it super organized!

Cons

While easy to use the design could use an update. It is very simple which is nice, but has an outdated feel. Otherwise it does what it needs to!

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: May 2018

May 2018

 

Thank you for the splendid review, Brittany! I'm happy to hear that AppointmentPlus is helping your multiple studios stay coordinated. If anyone reading this hasn't checked out The Perfect Workout, look it up. It's a fascinating approach to working out. Thanks again, Brittany!

 

Tom from Lifetouch
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The auto email notifications and the reports that can be generated. I also like how user friendly the customer view is, and the ability to customize it.

Cons

It is very complicated, with a million questions to figure out, but with the great customer service, it makes it easier.

Review Source: GetApp
 

Anthony from DCG

April 2018

April 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works great for our small business. We have multiple different departments and services that we offer and with this program, we can split them up and keep track of all of their appointments for the day. They can also leave themselves or the office notes to add to the customer profiles or for whatever else.

Cons

I haven't found a way that I can look at more than service as a week view. Sometimes that would come in handy.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Anthony, thank you for the five-star review! You emphasized one of the key benefits of the system - the ability to organize multiple departments and services. AppointmentPlus was designed to help businesses stay organized with their scheduling. Note that we do have a month view that lets you look at the entire month at a glance. Give it a try. Thanks again for the review!

 

BJ from JLBJ

April 2018

April 2018

Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy to keep up with appointments for all of our different departments that we run. Great that our drivers can log into it as well and keep up with what they have for the day and even make the office notes.

Cons

I have no complaints at all with this program. We don't use it to its fullest so no complaints for what I do use.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

BJ, thank you for the review. I'm happy to hear that AppointmentPlus is working so well for your business. We've designed it to make multi-department or multi-location operations more efficient. I see that you indeed have multiple departments. Thank you again for the stellar review!

 

Steven from LoSasso
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I think the software is very intuitive to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how intuitive and easy the software is to use. I also found the customer support extremely helpful.

Cons

I honestly do not have a whole lot of pad things to say about the software except that may be too robust for a small group of users.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Steven, thank you for your review of AppointmentPlus. I appreciate your kind words on how the software is intuitive and easy to use. You also talked about our customer support being extremely helpful. It can oftentimes be a cliche for companies to advertise that they provide outstanding customer support, but time and again we get positive feedback from our clients on our service. In today's impersonal world, clients tell us that it's refreshing to get to speak with a friendly, knowledgeable person when they have a question. Thanks for pointing that out, and thank you for taking the time to write us a review. It is very much appreciated.

 

Tania from MOSD

April 2018

April 2018

I used the free trial and I found it to be very impressive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was able to enter in all the medical
Appointments and it also took the information of the person that I can use for the future.

Cons

I could only add appointments but not activities or ped days or meetings. I had to make the other members on my team also have an account to add their name of who was doing what.

Review Source: Capterra
 

Maggie from Brewed

April 2018

April 2018

Easy to figure out, could be easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how this software easily and concisely organizes all of your appointments in one place. It also integrates well with other scheduling software.

Cons

I like this product overall, but it could be a bit easier to create new appointments or to connect other calendars.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Maggie, I appreciate you taking the time to write a review for us. Keeping your appointments organized and centralized is definitely a benefit of the system. With regard to ease of creating appointments, you'll be happy to know that we've simplified the booking process in the newest version of the software. Thanks again for the review!

 


April 2018

April 2018

Excellent appointment reminder! Will help you stay organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I got the benefit of organization and never forgetting an appointment.

Pros

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

Cons

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Thank you for your review of the system. It sounds like you are a tutor. We have hundreds of tutors who use AppointmentPlus. I'm glad the software helps keep you organized with your busy schedule. And yes, the fact that it's cloud-based does make it convenient because you can access your account anywhere at any time. With regard to your comment about the learning curve, it's true. Like most software systems, it takes a little while to get the hang of using the system. But, once you are used to it, it's easy. And, as noted, our customer service team is always ready to help. Thank you again for the excellent review!

 

Nicole from Grove City Optical

April 2018

April 2018

This has been a life saver!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We use this, not in our day to day scheduling, but for our outsource scheduling: pharmacy reps, brand reps, and even when we were looking to hire additional employees. It was super easy to use and customer service is great!

Cons

I can't think of any con to point out. It's been great having a seperate scheduler from the actual office software

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Nicole, thank you for the outstanding review! It sounds like you use AppointmentPlus in several capacities for your eye care center. That's part of what makes AppointmentPlus so powerful. It can be easily configured for different uses. Thank you again for the five-star review!

 
 
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