About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.

Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.

Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.

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Supported Operating System(s):

Web browser (OS agnostic)

2,130 Reviews of Mindbody

Average User Ratings

Overall

3.96 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(994)

994

4 stars

(558)

558

3 stars

(273)

273

2 stars

(115)

115

1 stars

(190)

190

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2130 results

September 2019

Garrett from Rejuv Medical

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Learn It and Use It

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Reasons for Choosing Mindbody

it is a clear leader in the field

Reasons for Switching to Mindbody

This handles so much more of the business operations

December 2019

Kurt from KSV Fitness, LLC

Company Size: 1 employee

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

December 2019

MindBody for Small Gym

Scheduling calendar is simple, intuitive and the drag & drop feature is priceless! MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Pros

Easy to use, very intuitive. Set up took almost no time at all. MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory. The software is flexible enough to handle multiple users and expand when needed. The software will also take into account independent contractors. Most functions are very user friendly and mistakes are easy to correct.

Cons

I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds. It can take time to put together information for sales tax, most of my business, 95%, is service related. All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Reasons for Switching to Mindbody

RhinoFit didn't have the flexibility I needed and wasn't as intuitive

January 2021

Ramin from Mortgage Capital Partners

Verified Reviewer

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

January 2021

Great for automation for business, also a good tool for user

With a few hiccups from the user side (booking classes) and the up-sells I wouldn't jump to use this again in the future. Of course, with Covid we have no classes any longer but should we begin holding I may stick to the simpler Eventbrite booking platform. Mindbody just dominated the industry here in Los Angeles and although they have a good system, I don't think it's worth the costs unless you are a very large studio that sells out every class.

Pros

I have used Mindbody from both sides of the fence, one as a user as well as a business owner. What I liked most as a user is that it's simple to use and allows the user to get a gambit of various class offerings without having to go to various different websites or apps. If you're looking for a yoga class at a certain time, a certain location- it gets you there and lets you book it right from the app.

Cons

This is strictly from the business side, it's a little clunky to use and again this is from the business side- the costs did increase over time with the add-ons. This can be very problematic because the up-sells didn't necessary equate to more guests to the mediation studio we were working through.

January 2017

Randall

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

4.0

January 2017

Not as good as they think they are

I have been using Mind Body for 5 yrs. I am a single practitioner Registered massage therapy clinic. I am very computer savvy. I have used several practice management software and have contributed to UI development of two of them. At the time of sign up I had completed an exhaustive search on Clinic management apps. The two that came out on top for me were Mind/Body and another one. I went with MB because their salesman misrepresented their tech's ability to export my data. In the end, they couldn't do it. He also signed me up at the wrong price for my situation and it cost me extra $ for months. I decided to continue with MB without my previous client database. The back end of the software is extremely complicated and took quite a while to get things to work right. They seem to feel they are the best solution out there, they clearly haven't looked closely at the other providers and how my clients could interact with the software which is overly complicated, I have numerous clients who won't work with MB and call or text. (there will always be some who won't use it no matter the design) They are committed to using Flash (outdated) if you want to use an iPhone or iPad you have to use their apps instead of the site being HTML5 or cross platform compatible. It also doesn't work well with Safari. The CRM is poorly designed and their premium Soap notes are a joke in comparison to what the competition like Booker, Jane app, Soap Vault. and many more offer. Their Auto emails don't handle embedded HTML correctly and are completely broken at the moment and fill my email with content not linked to. You can't collate, print or export client notes or soap notes. I have to copy and paste my notes into word to create a medical-legal report.

Pros

Great 24hr customer service support. Wide range of features. Conventions, classes, and online training on how to use their product and market your practice better Reasonably easy to run your practice once you are set up. Good consumer awareness of the apps so you can be found through their network of providers. A good set of reports to understand and analyze your business.

Cons

Over priced. If a corporation can have an Igo they are conceited and not fully aware of their competition and how they are being bettered by other companies that didn't have to spend millions of dollars last year to deliver what they are offering. Raised my rates 60% in two price increases over the last 6 month period. The initial salesman made false promises. Overly complicated user interface both for potential clients and for service providers. No automatic booking assistance that keeps dead spaces to a minimum. Poor Contact Relation management compared to much less expensive software. Pushed expensive 3rd party upgrades for components that should have been included in the price. They don't have a well-developed place to create treatment notes, can't print, collate or export the notes you do create. Not PIPA compliant (Standards of patient privacy) Can't bill or track insurance billing and payments. Takes forever to fix something broken in their software. Promised features and then took 2-3 years to deliver features.

November 2020

Emily from Win By KO Promotions

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

MindBody is almost all the software you need for a gym or studio

Overall, MindBody is great and I don't think I've even used half of the features after several years of regular use. There is a way to do anything, and tech always provides good help.

Pros

There is a wide variety of ways that you can structure contracts and payments. The feature that allows you to attach PDF documents to each client helps towards operating in a more paperless manner.

Cons

Refunds and returns are a bit confusing. The product could also be improved with a better attendance system. They should improve the attendance feature. The sign in app apparently doesn't work and we have used a different sign in software.

Reasons for Switching to Mindbody

MindBody offers more features for Gym memberships including the ability to set up recurring memberships via ACH bank automatic withdrawal.