About ScheduFlow

ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities for different people and plan activities for the particular week or month. The solution can be hosted in the cloud or deployed on-premise

ScheduFlow features data entry forms and also allows administrators to set privileges at a user level. It encrypts the communications and interactions via SSL-encryption technology.It also features a carousel card view, which allows users to view schedules in three dimensions. One-time and recurring appointments, customizable timescales and automatic reminders are also offered to the users.


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

247 Reviews of ScheduFlow

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(173)

173

4 stars

(58)

58

3 stars

(13)

13

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 247 results

September 2016

Patrick

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Great Product and Great Customer Service

At Neurotherapy Northwest we have been using ScheduFlow for over 5 yrs. As a small mental health practice it is an affordable scheduling solution with a lot of power and easy to use. Duoserve's customer service is quick to respond to any question or problem. We highly recommend ScheduFlow.

Pros

Easy to setup and use. Minimal training needed. Great customer service.

Cons

A local backup option would be nice just in case we lose our internet connection.

July 2019

Sam from Career Assessment Site

Verified Reviewer

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Awesome!

The customer service is amazing! They are quick, always available, friendly, easy to understand, and didn't waste my time with features that we didn't need. I was told that something I was looking for was in development and am excited for the innovation this company releases.

Pros

This calendar has amazing features and has saved us time with our scheduling process.

Cons

I wish there were more customization with the labels.

Reasons for Choosing ScheduFlow

Simple to use, affordable, and didn't have a million features we didn't need.

January 2017

Dr. Paul from Ziman Orthodontics

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

January 2017

Use of ScheduFlow in our Orthodontic office

We've been using this software for the last 3 years or so through the cloud from our multiple office locations and have been generally pleased with its ease of use, accuracy and secure access. It's reasonably priced for a small operation like ours but easily scaled up as needed. It's relatively easy to configure the look of the schedule to individual needs and permits numerous variations...more than we can use but its good to have the choice. The function allowing a mobile device to be used cannot apparently be initiated entirely online in real-time which is a bit frustrating as is the sometimes difficult to reach "help". We were somewhat surprised over the recent December holidays that we were unable to reach a person who could help us deal with the replacement of one of our PC's that malfunctioned with a mobile device. While we came up with an alternative, by the time "support" got back to us our needs had changed again so it wasn't a smooth process bringing devices on and off the licensing function in this case. It is not always this way but superior customer service would not have allowed this to happen and we have been good long-term customers. Overall, this program works very well as designed and is a good value for any small to medium business...and superior to other competing products of which we are aware.

Response from Duoserve

Replied January 2017

We apologize for the delay in holiday support. We need to make it clearer next holiday season that you can file an online support ticket that is guaranteed to be answered within 24 hours but usually within 1-2 hours on average. We will make this clear and will make sure that problems are resolved quickly in the future. We value you as a customer and will do our best to please you in the near future and hope to keep you for years to come. Its our customers that keep us alive and your feedback whether technical or not is always appreciated. We appreciate you mentioning some of the great things about our software despite you being upset with our service over the holidays. We will do our best to make it up to you and your employees.

September 2019

Evelyn from Square Deal Glass Shop

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

As Easy as 1-2-3

Pros

What I like most of this software is that you get to customize your employees, we are in the construction field and with other software it was difficult on knowing which employee we dispatch.

Cons

Cons would be that there’s no app for iphones . Everything is cloud base

October 2019

Maureen from Integra Tire Red Deer

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

October 2019

Scheduflow review

I find it frustrating that I can't seem to speak to anyone ever. When we have a billing issue or need assistance, it seems like it takes a long time to get a response back. In the spring I had sent a request because I wanted to add another license to our account. I never heard anything after two emails to Duoserve.

Pros

We have two locations and the software enables us to book appointments for each mechanic from both locations.

Cons

The software is great. My concerns are with the support.