About ScheduFlow


ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities for different people and plan activities for the particular week or month. The solution can be hosted in the cloud or deployed on-premise

ScheduFlow features data entry forms and also allows administrators to set privileges at a user level. It encrypts the communications and interactions via SSL-encryption technology.It also features a carousel card view, which allows users to view schedules in three dimensions. One-time and recurring appointments, customizable timescales and automatic reminders are also offered to the users.

Additionally, ScheduFlow features enterprise-class reporting, appointment templates, pop-up reminders, resource utilization visuals and rescheduling functionalities. Mobile applications for Android and iOS devices are also offered by the solution.

Services are offered on a monthly subscription basis that includes support via online ticket portal, knowledgebase and FAQs.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

222 Reviews of ScheduFlow

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(158)

4 stars

(52)

3 stars

(9)

2 stars

(3)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 222 reviews

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July 2018

Nadja from HUF Spedition Juist GmbH

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Affordable and very easy to use Scheduling Tool

Improved customer service, improved reliability.

Pros


When we started using this software we switched from a completely paper-based model. Since we rolled out ScheduFlow for our team, our error rates have dropped dramatically and we have been able to greatly improve our reliability and service to customers.
The most amazing feature of this software is its ease of use. We have had users with no prior computer experience learn to navigate the software within two days. For this we did not need manuals or documentation, it is so very intuitive to learn. Mobile users needed no more than a 5 minute briefing to start using the tool independently on their mobile devices.
The user interface is great and highly customisable. We use it for scheduling taxi drivers and their trips and it works very well for us. It is not very pricey if you only need to use it within a relatively small team. I would recommend this tool to anyone who needs to schedule a very small company or project without a huge upfront investment in licenses or training.

Cons

The software feels a little bit "work in progress". Certain small glitches could not be resolved by tech support. For example one of my desktop users cannot see whether he sets an appointment at 2 am or pm because the am/pm doesn't show for him. We flagged this 2 months ago and it remains unresolved.
We have also been having troubles with our license management, although support has always been quick to resolve these, we've had down times of several hours because of it.
What we also don't enjoy is that there is no local backup of data. So unless you have a very reliable internet connection, you can be unable to see or edit your schedules.

June 2016

Rose from Shabana

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

ScheduFlow is a Great Resource

ScheduFlow has a user friendly platform. The design of this software speaks louder about its high value functionality. Users can create their whole day, whole week or even whole month schedule. It is easier to edit entries. Users can also print out the schedule and the care. The real time features of this software allow anybody to view updates of an organization wherever they are and using any mobile device, which is connected to the internet. With regard to cost management, this software saves time and cost effective for a large organization. The cost of this software and the return on investment is great.

Pros

Designers of this software gave it great effort and work. It allows customized scheduling with colors, fonts and space size. The colors are great for highlighting activities that need more attention.
One ScheduFlow purchase can be assigned to unlimited computers and unlimited employees.

Cons

CD purchase is an old enough technology. It could be better if we purchased this software directly online.
Six months subscription and then renewing is also not good enough arrangement because the owners may inflate prices and since you're used to using this software, you will have no otherwise rather than having to purchase it.

August 2017

Tamara from The Stove & Spa Store

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Office Manager

Pros

The ability to create and color code each employee and each type of service. This makes it easy for us to look at the scheduler and know exactly what the employee is doing based on the color as well as the status of the actual service call.
It is very reasonably priced for all that it offers.

Cons

We would like to to be able to integrate with QuickBooks and read our customer base so that we would not have to enter customer information twice.
We would also like to see that the software become available for Apple computers. We have recently switched to Apple computers and as of yet have not found a program that works as good as ScheduFlow within the Apple apps. Therefore we have both Apple and Windows computers at the desk and this is cumbersome.

January 2018

Nick from Danny's Flooring and Interiors

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

This has been a great product for our business.

The ability to schedule appointments across multiple computers and users.

Pros

The fact that every computer is linked together and appointments instantly pop up. A user in the front of the business can schedule an appointment for a user in the back and never have to tell them. Also, reminders can be set to automatically pop up. For instance you can make an appt recur to remind yourself to pay a bill or contact a customer.

Cons

Some of the use takes a bit of a learning curve. It could be streamlined a little. The process to add users could also be streamlined a little more but ultimately the pros outweigh the cons.

January 2018

Andrew from Neurotherapy Northwest

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

2 of 5

January 2018

It fits our purposes at work, note-taking is good. Can't check from home is a big bummer(licenses)

Pros

I like that anyone on the system can edit the schedule and that it updates fairly quickly. It is great for being able to check notes across different users which is a plus.

Cons

Honestly I am very frustrated that there is no ability for me to check schedule from home. ON days that I am off I have to call in and ask an office staff about what changed on my schedule or come in to work to check. It would take my organization using another license for me to have functionality at home.

September 2016

Joe from Web Industries, Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Easy to use, sleek, flexible

I have used this program before in previous roles but found myself with a similar need in a new role with a new company. The ease of use for setting this up and then the seamless way that it has helped my team communicate their tasks with much more clarity has been terrific.

Pros

Flexibility to use it at multiple different locations, and for different area functions to see only the information that they need to see. Customer Support was very quick, and even added functionality I requested in a very short part of time.

Cons

Resource utilization counts tasks/appointments and not hours deployed. Would like to see % of hours assigned compared to working hours available

September 2018

Tommy from Westmoreland Plumbing Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Dependable scheduling software

I have been with Duoserve for 10 years and consider the software a need to my company I could not work without. It keeps me organized and my customer happy with the consistency and speed of the data at my finger tips.

Pros

The interface is friendly to use and looks clean and simple. Searching history and future scheduling is simple and fast using a cloud based service. The price is fair and problems are seldom.

Cons

The annual renewal process, lacking a mobile version that works similar to the desktop version.

September 2018

Barbara from Healing Waters Bath & Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

5 of 5

September 2018

My Experience

When it works (which is 98% of the time), it works great and takes care of my business needs. But when it was down and I couldn't access my schedule it was extremely stressful.

Pros

It is user friendly, It takes care of my small business needs

Cons

They DO NOT have 24 hour help. They are in a different time zone than me and if it goes down which it has, 2X I can't access my schedule to know who, when or if a client is coming in. I have to wait for DuoServe to get to work before I can address the problem.

September 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Great Product and Great Customer Service

At Neurotherapy Northwest we have been using ScheduFlow for over 5 yrs. As a small mental health practice it is an affordable scheduling solution with a lot of power and easy to use. Duoserve's customer service is quick to respond to any question or problem. We highly recommend ScheduFlow.

Pros

Easy to setup and use. Minimal training needed. Great customer service.

Cons

A local backup option would be nice just in case we lose our internet connection.

March 2018

Nikki from Nikki Jobs

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent customer service, convenient and super easy to use.

I like that this software is clean and simple to use, especially on my mobile device. Just a few glitches but there is always room for improvement.

Pros

I use this software through one of my clients as it their preferred software for scheduling. It was super easy and quick to learn, not much training required at all. I like the fact that it is very convenient and simple to use via desktop and mobile device and have noticed that this is the only desktop app that actually works extremely well on my android device without any glitches. You can easily share your contacts info and share appointments also. I also reviewed a free demo before using this software that was step by step simple so this would be great for users that are new beginners who aren't software savvy and also great for advanced users.

Cons

Holiday dates are not automatically uploaded or shown in the calendar. There isn't a "back" button should you make a mistake so you will have to create a new event. I do not pay for the service since I use it through a client but have heard it is a bit higher in cost compared to it's competitors.

August 2017

Tommy from Westmoreland Plumbing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2017

We have been using ScheduFlow since 2008

Greta scheduling software !

Pros

Ease of scheduling and the speed of the software is great ! Adding resources and clients is easy too. Looking up customer history and forward scheduling is a breeze and works very quickly.

Cons

More room for notes in the client information. Keeping a history of the clients in these notes will help. A button installed on the appointment window that contains that clients notes would be ideal.

April 2018

Pacific Woods from Pacific Woods Glass, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Duoserve has helped me grow my business and stay organized

Pros

It's available to all my staff, both office users and mobile users, and everyone sees our schedule changes in real time.

Cons

That I can't apply more than one client to an appointment. Sometimes we work with more than one client on a job and if I were able to assign them all I wouldn't have to track it in an additional program, it would be my preference to just have all the information in one place.

January 2018

Patrick from Neurotherapy Northwest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

As a small business ScheduFlow as been a great scheduling tool.

Cloud based scheduling software that is easy to use.

Pros

Easy to use right from the start. Don't have to worry about doing a backup. Can access from home or on the road.

Cons

Mobile access should be a standard feature and be similar to the desktop version. It would be nice to have a notes feature for each scheduled item that is different from the description box and would also allow for attachments.

June 2016

Ken from FastMove

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

The New Online Version is Fantastic

ScheduFlow is the new book appointments on PC technology. This software utilizes a powerful high level cloud computing technology. Creators of this software made a live calendar that will remind users of their appointment schedules even when some is too occupied. One of the greatest advantages of this scheduling software is allowing synchronization where a schedule entered on this end will be available on the other end among members. ScheduFlow ease scheduling within an organization, eliminating the laborious use of papers and that sometimes go unnoticed.

Pros

ScheduFlow solves the biggest problem of activity scheduling.
Tasks can be scheduled while on the go.
Customer service is also excellent
No worrying about leaving a timetable in office or at home.

January 2018

Paul from Ziman Orthodontics

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

4 of 5

January 2018

efficient and utilitarian program customizable to most needs

Pros

Its cloud based so very easy to access from multiple platforms. Updates instantly for all users. More cost effective than purchasing industry specific software with less functionality.

Cons

Customer support is difficult to access and not helpful in a timely fashion. Periodically for unknown reasons program needs to be reinstalled to work again...may be a problem with updates.

August 2017

drue from GW MURPHY INC.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2017

Great schedule program. works well for our needs. A lot of time and design went into this program

smooth schedule throughout the five locations

Pros

multiple stores can use the program. Easy to use. Great functionality and design. also has mobile access.

Cons

I wish they had tech support that answered phone immediately... but they do respond well by email.
At times our licenses get hung up and even though we have extra available we cannot add new people until tech responds to email... frustrating.

January 2017

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Easy of use scheduling software

I'm using this software for my technician's appointments. It has been really good for my use so far. It's really easy of use, and it's nicely built. Support has been really helpful in solving my problems in a really decent time.

Pros

Easy of use
Very clear
Good database
Online backups

Cons

No mac version
They took off some functions like the dates with appointments in bold
It's twice the price than what I was paying for the last 5 years

September 2016

Patrick from Neurotherapy Northwest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Great Product and Customer Service

At Neurotherapy Northwest we have been using ScheduFlow for over 5 yrs. As a small mental health practice it is an affordable scheduling solution with a lot of power and easy to use. Duoserve's customer service is quick to respond to any question or problem. We highly recommend ScheduFlow.

Pros

Easy to setup and use. Minimal training needed. Great customer service.

Cons

A local backup option would be nice just in case we lose our internet connection.

January 2018

Crista from Robertson Fire Protection

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Love the ease of use. Wish it had some addisional selection features to print, but love it.

Made my scheduling life easier

Pros

The ease of use. easy to explain how to use it. I can see multiple employee schedules at the same time. The contact list it creates and when looking for a contact it makes them easier to find.

Cons

The printing options it has. Would have loved to be able to print the schedule as viewed on screen without having to do a printscreen

January 2017

Tommy from Westmoreland Plumbing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Good scheduling program!

I have been a Duoserve customer for 8 years and their product has evolved and gotten better with each update. We especially like the cloud based data storage and how easily accessed the data is for referencing our customer data base. The tech support has been timely and has the personal feel you would expect with your only gateway to your customers.

Pros

Useability and support

Cons

Information could be more versatile