Setmore Software


 

Setmore is a cloud-based appointment scheduling solution suitable for a variety of business sizes and industries. Key features include an online customer portal for appointment booking, customizable email notifications and staff scheduling.

Setmore allows users to book, manage, analyze and access appointments through an online booking calendar. Clients can use a free customer-facing booking page to see availability and set appointments. Email reminders that go out to clients and staff can be automatically sent out when needed and can also include a custom message. Setmore can be integrated with a variety of social networks, blogging platforms, payment services and more.

Setmore is available for free for teams of up to 20 staff members. Larger teams or users who want more advanced features can purchase a monthly subscription. Android and iOS mobile apps are also available.

 

Setmore - Admin calendar
 
  • Setmore - Admin calendar
    Admin calendar
  • Setmore - Booking page
    Booking page
  • Setmore - Facebook integration
    Facebook integration
  • Setmore - Integrations
    Integrations
  • Setmore - Mobile app
    Mobile app
  • Setmore - Payment
    Payment
Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10

201 Reviews of Setmore

 

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Software Advice Reviews (5)
More Reviews (196)

Showing 1-5 of 5

Mary from SC Technical College System
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Helpful Calendar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's free, so that's definitely a good thing. It allows me to keep all my appointments in one place and simple.

Cons

It really doesn't have much more functionality than Outlook or the Calendar app. It's just an extra tool, really.

Review Source
 
 

fa from t n h
Specialty: Salons and spas
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great booking site for a solo biz owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great app for a solo worker starting out
plus its free and easy.

Pros

Pros:
ease of use, simple
customer service 24*7
look up client history

i like the layout its clean and easy to work with
i can use either the website or the app
although the app needs a bit of work
as soon as i download it my battery runs out.


Cons

Although it is a great website to book appointments
it has its fair share of glitches
Sometimes i won't get client notification or
if my clients book and i don't see the booking in my time zone
but the customer service will work with you to fix the problem
usually it takes a few days to fix the glitch

Review Source
 
 

Linda from In-Person Away Virtual Events, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Timesaver!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The Setmore application gives the users more control over their scheduling. It allows them to coordinate a time based on their availability without negotiating with someone else to secure the best date and time. The payment integration also makes this application a winner.

Cons

At first glance, this application could be mistaken as only useful to those who provide a service such as hair stylists. It requires a little more time and creativity to configure it to be used in other areas. For example, I have used it to schedule reservations for equipment. It was not a very intuitive configuration but in the end it worked.

Review Source
 
 

Sara from Marketing and Advertising
Specialty: Staffing and recruiting
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Setmore is great for keeping up with coworkers schedules.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Stores client contact information, easy to collaborate schedules, allows clients to schedule directly on your calendar.

Cons

You cannot send an invitation to more than one email address, difficult to edit blocked time frames.

Review Source
 
 

Quinton from Celebrity Smiles
Specialty: Cleaning services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

booking made simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It offers a decent set of customization to suit your companies needs. Fairly simple to use and straight forward.
Our company uses setmore for booking incoming shipments. It's a really alternative if you don't have a lot budget to spend on a scheduling software.

Cons

Biggest disappointment is the lack of API. We use setmore for incoming shipments and have been trying to integrate setmore into our own software. Please add API and I think setmore could be a good challenge to companies like appointment plus. Which offers the same set more feature but cost 10x or 20x more.

Review Source
 
 
 
Showing 1-20 of 196

Angel from Stages of Change Center, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

FINALLY...A scheduling system that has everything I need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I now have a scheduling software that I can put on my site and it will give my clients more options for getting signed up. It will save me hours every month and I am SO HAPPY!

Pros

Functionality, features, ease of use, intuitive, and staff is over and beyond helpful.

Cons

Nothing it is the first one software I have tested that had everything I needed and was easy enough for me to set up with the help of the staff.

Review Source: Capterra
 

Matt from Bloomington Carpet One
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Perfect for in-home appointments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have the software linked through our website so customers can schedule their own appointments to have someone come to their home and give an estimate for new flooring. It is so easy to use and works wonderfully with Outlook and Gmail calendar accounts.

Cons

I have not found anything about it yet that I do not like. Have been using it for about a year.

Review Source: Capterra
 

Hanne from Health, Wellness and Fitness
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Amazing Booking App!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing! Very grateful for this app and very satisfied!

Pros

Organized, easy to use, simple, highly recommended!

Cons

Wish I could block time more easily. Look at genbook app for inspiration in how easy to block time. Although I think setmore is a superior app.

Review Source: Capterra
 


September 2018

September 2018

Setmore is probably the most user friendly booking app out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Setmore would be my go-to platform when it comes to booking in person services. It's incredibly affordable and easy to use for anyone who is and is not a technical person. Their customer service was helpful when I had a question and my customers felt secure when putting their credit card on the site.

Pros

I was able to create my booking site in a few hours and it took a couple more hours to get it the way I wanted with all the graphics and details. I liked that it replaced having a website. I thought I needed to invest a lot of money in a website so that I could have a booking page but when I tried Setmore, it was much easier than creating a site myself or finding the right developer.

Cons

I had a specific use case for my business and there were certain features that I would have wanted, however, Setmore had the majority of the features I needed. What I noticed about other platforms is that they were inundated with features and for a new user, it takes a while to get familiar with the platform. I did many free trials of other platforms before I decided on Setmore.

Review Source: Capterra
 

Devlyn from ODD BODKIN RENAISSANCE SHOP
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Happy with the free version

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think I've already covered this but the other nice thing is it works with my Facebook page too! Clients are still reluctant to book their own appointments, but that's ok since it gives me a chance to connect with them first.

Pros

Its free for the basics, which is perfect for my small business, but is also robust enough to expand for larger businesses with several employees.

It's simple and integrated well with google calendar.

My clients get reminders and so do I! I do only a few appointments a month, so it can be easy to forget I have one.

Cons

I haven't had any problems with it at all. I like the desktop and mobile apps. The widgets work well on my website. Makes me look professional.

Review Source: Capterra
 


August 2018

August 2018

Love this app!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customers could get on the app and set their own appointments. We would get notified when this happened.

Pros

This app was great for setting appointments, getting reminders and keeping on track.

Cons

There was nothing I disliked about this app. The reps were very helpful in setting it up and in maintaining it.

Review Source: Capterra
 

Irma from Irma Lucas Master BRber
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Setmore for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Frustrating, lack of confidence, irritating. Do recognize eventually when they are at fault and will financial compensate. When it works it's great BUT all to regularly it doesn't work and can impact the bottom line of your business. They are not financially compensating for that, just your subscription fee

Pros

They ha ve recredited my account for the failure of the service meeting the agreement I paid for. When you insist on being escalated. You will eventually get through to an English speak who can fully understand the nuisances of the language. There by getting "what is" and being able to provide customer service.

Cons

Setmore online calendar is slow, restricting and inflexible on phones. It is most flexible through the google calendar BUT that connection of syncing between Setmore and Google calendar continuously breaks down. I had to wait 2weeks to get the fix done. It has continuously failed over the past 11months of subscription, and adversely affected my business. The first tier of customer service support do not have English as their primary language, and a substantial amount of frustrating time can be spent speaking at cross purposes. Thereby failing to resolve anything. All customer support contact is through texting

Review Source: Capterra
 

Hiroko from Jimmy L Wilson, Inc

July 2018

July 2018

Horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It integrated with Google calendar well. It was nice to be able to see my schedule at a glace on my calendar.

Cons

Unable to make recurring appointments saying there are conflicts with schedule on the days the appointments are not asked to be scheduled. Available appointment times didn't integrate with Reserve with Google showing some of my unavailable hours available and available hours unavailable. It was all messed up, and they were unable to resolve the issue after number of phone conversations over weeks. This is a huge problem for a business.

Review Source: Capterra
 


July 2018

July 2018

Great app for scheduling and keeping your appointments organized.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This application makes it extremely easy to schedule appointments and keep a good history of past appointments. This platform is very simple and super easy to get used to. I also really enjoyed the SMS reminder feature as I tend to forget.

Cons

I find that this application does not always handle more difficult appointments. It is easy when it is a simple haircut or doctors appointment, but difficult to schedule more complex appointments.

Review Source: Capterra
 

Tanzir from ThirdHand Bangladesh
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great for selling consultation services.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They provide a short link that you can distribute around to potential clients. The reservations forms can be customized and validation checks can be set to make sure your scheduling happens for the right person at the right time.

Cons

Further communication with clients is restricted to emails and external channels. There are no built-in CRM features, which would be very relevant for such a platform.

Review Source: Capterra
 

Nachi from Live Like YOU, Now! Coaching & Mentoring

July 2018

July 2018

Setmore scheduling and features were helpful for me as my business was growing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Setmore scheduling and features were helpful for me as my business was growing and it was a great introduction to what a proper scheduler could be like, while I dealt with other things in my business. Setmore was able to take care of the scheduling aspect. I like that they had an embed button to enable scheduling

Cons

What I wish is that it the website had more of a tutorial in using it. Some features were not as apparent as I would have liked and it took a little more time to find the information. Otherwise, customer support was helpful

Review Source: Capterra
 


June 2018

June 2018

This software was all right when it first came out but not easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can organize my life and all my appointments and keep a clear schedule easily with this software

Cons

When I was using this software it was not very user-friendly, or easy to navigate. Due to its complications I stopped using it

Review Source: Capterra
 

samantha from Whispering Hills

June 2018

June 2018

We love this program. We have received several appointments while using it. Very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The link is very easy to attach to all of the websites. One click and we receive an email notification of the appointment.

Cons

There is not anything that I have found that I do not like. It is very easy to use and an awesome addition to our posts.

Review Source: Capterra
 

Mary from EPAM Systems

June 2018

June 2018

Great planner for small businesses

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This tool is simple, looks good and requires just no preparation to start using. It is a perfect choice for small businesses like hair salon or gym or consulting business. It helps you and your customers to manage available time slots via mobile app. There are many time/schedule settings, which make the experience even better

Cons

It probably wouldn't work for businesses with 10+ people, since it is hard to have a few different schedules at the same time. Besides, there is really low confidentiality level there, so there are some questions associated with that

Review Source: Capterra
 

Yasseen from TEDxYouth@SIS

June 2018

June 2018

Used it to book reviews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use for both the customer and service provider, very easy to use. It even reminded me of the upcoming events.

Cons

Time margins are hard to change, only preset values which are 15 and 30 minutes there should be a manual option to choose other durations.

Review Source: Capterra
 

Tracey from Gatlin

May 2018

May 2018

Great Online Appointment Scheduler

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!

Pros

I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.

Cons

It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.

Review Source: Capterra
 

Justin from HOPE Chiropractic & Nutrition

May 2018

May 2018

Easy to use anywhere, especially great for a new start up (free option)

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The best thing about Setmore is that it is very simplified, to the point, and easy to use anywhere. I have ran into clients at the grocery store, park, etc. and instead of them having to call my office to set up an appointment, I can tell them right then what is available and schedule them. We first found the free version as we were transitioning from paper and pencil scheduling to electronic, and we have found that it is perfect for our needs. You can completely customize your schedule to include as many services as you would like for different lengths of time, prices, etc. You can also add employees and customize other features including colors for services (as they appear on your schedule), office hours, and scheduling intervals. You can add as much or as little contact information about your clients as you would like. Also, I have had to contact customer service 3 times during our use, and they have been GREAT every single time. They have resolved any issue that I have had within 24 hours and were very open with communication, keeping me informed with progress.

Cons

There are a few things that I wish Setmore was a bit better about... Setmore is not really "secure". A medical office, for instance, would probably not be able to use this option for scheduling. The only real "issue" that we've had with using the app (on iOS) is that it does crash upon opening quite frequently. It does open on the 2nd or 3rd try every time, and we have never contacted customer service about this issue because it really hasn't interfered with our productivity.

Review Source: Capterra
 

Michael from Pursuit Training

May 2018

May 2018

We use this as our scheduling software and looking to take advantage of more of it's options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how it's live scheduling and easy to use with many staff on my team. My team also loves how they can manage their sessions and how it automatically communicates with the clients.

Cons

I'm not sure if the upgraded version does it however it would be great if it had an invoicing / payment acceptance option where it emails a branded receipt to the clients post payment. It would also be nice if it synced with other apps / calendars / CRM platforms.

Review Source: Capterra
 

Haily from Massage Therapy

May 2018

May 2018

Had to change products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clients enjoyed the ease of online booking. Made my day organized and got ride of the paper schedule.

Cons

Does not allow for client files, notes or intake forms to be stored like other products do now on the market.

Review Source: Capterra
 

Kristine from Rock Capital Productions and Talent
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great appointment App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy way to set up appointments with web visitors. Integrates great with our website.

Pros

Able to have multiple types of appointments and with different people in the company. The set-up was very easy and integrates beautifully with our website.

Cons

No cons at the moment since we are just getting started with the software. Will have to review again, but so far it works great.

Review Source: Capterra