Domo Software

4.18 / 5 (151) FrontRunners

Our advisors have recommended this product 26 times in the last 30 days

About Domo

Domo is the Business Cloud®, empowering organizations of all sizes with BI leverage at cloud scale in record time. With Domo, BI-critical processes that took weeks, months or more can now be done on the fly, in minutes or seconds, at unbelievable scale, helping teams and organizations go fast, go big and go bold.


Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

151 Reviews of Domo

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(69)

69

4 stars

(53)

53

3 stars

(19)

19

2 stars

(4)

4

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 151 results

October 2018

Cole from Plasticprinters.com

Company Size: 51-200 employees

Industry: Business Supplies and Equipment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2018

The things Domo can do are just astounding

We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.

Pros

We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them. We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like: What's the average time between receiving a lead and the rep calling them the first time? What's the average time between a customer ordering, and reordering? How many calls have my reps made today? (Updated every 15 minutes!) What landing pages on my website are receiving the most looks? How are my google analytic campaigns translating into converted customers?

Cons

It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.

January 2020

Victor from Hudson Sandler

Company Size: 11-50 employees

Industry: Public Relations and Communications

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

2.0

January 2020

a good product with the worst customer support

Good product with lots of promise let down by the worse customer support I've ever experienced.

Pros

Once you get your head around it, the interface is powerful and intuitive although the learning curve is steep. Good visualisations.

Cons

Domo could not care less about their customers. If you engage with them you will get a hard sell that promises you the world, including a good few blatant lies, but as soon as you sign that contract they wash their hands of you. Most of the connectors that we tried to work with were barely demos - totally unfit for purpose - so unless you have a team of SQL coders to build everything by hand, or are prepared to pay Domo's extortionate professional services fees (which you'll need to book weeks in advance), you should avoid this product as they won't help you.

Reasons for Choosing Domo

I was promised out-of-the-box API functionality for our key data sources but this simply was not true. WIth the hindsight of working with the product I would not have chosen it. We have caneclled our contract after one year and consierdable investment.

July 2019

Lyle from Horizon Services

Company Size: 1,001-5,000 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

When Used Right, Can Revolutionize Your Business Making Decisions

Great, our Analytics Team lives in DOMO and the output they provide is wonderful. Very customizeable and not too difficult to pick up if you have any familarity with similar program or even programs such as Excel. I am able to build my own reports as well, and am not a super-analytics user.

Pros

We operate multiple brands on multiple CRMs and softwares, DOMO allows us to pull all of our data into one place, customize the reporting we need and easily share it across our enterprise.

Cons

You are unable to set up reports to automatically email an employee who is not also a DOMO user. I understand why (so they can charge you more to bring that person into the platform), however some employees in no shape or form need to have a full blown user account. Would be nice to simply share a read only PDF of the reports.

Reasons for Choosing Domo

Number of integrations and integrations with the platforms we are currently using. The customer service and assitance provided to us to create new integrations that are not offered natively as a connector.

December 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2019

One of the best tools to get people to look at and use your data!

The biggest benefit we have realized by bringing on Domo is providing user groups access to data that they never had before. Now they are building process around them that directly impact our bottom line.

Pros

The visualizations are amazing. This paired with the ability to see them on your phone in real time make this a really powerful tool to communicate with non data folk.

Cons

There is a bit of a learning curve to get more robust visualizations. Additionally, your data formats must also be consistent and predictable otherwise the cleanse process is more intense.

January 2016

Ben from ROI Business Services

Industry: Financial Services

Time Used: Less than 12 months


Ease-of-use

4.0

Functionality

1.5

January 2016

Great for executive high level use

Pros

Their report builders, after a short learning curve, are very powerful for building charts and other high level type reports that executives typically like to see. The charts are attractive and there is also a slideshow function that you can use to put your charts up on a public monitor in your workspace. Pretty slick charts.

Cons

Domo isn't as good as Salesforce or straight database queries for actually manipulating the data. Also, the alerts functionality is weak - not enterprise ready yet. For example, if you want to create an alert to simply email you a report every morning you can't do that. You can only do alert emails based on a data point going above/below a bound, changing in some way, etc. So, no scheduled reports. Also, the integrations with third party software such as Hubspot or Google Analytics is lacking. The Hubspot integration is seriously broken and even though the Google Analytics integration works it's not very customizable or useful.