Phocas Business Intelligence Software

4.63 / 5 (26)

About Phocas Business Intelligence


Phocas is a cloud-based business intelligence solution that caters to small size businesses across various industry verticals and helps them to make information-based decisions using real-time data. The solution is compatible with multiple web browsers like Safari, Google Chrome, Firefox and more.

Phocas Business Intelligence includes dashboards and scorecards, data mining and predictive analytics, extraction, transformation and loading (ETL), online analytical processing (OLAP) and data warehousing. The solution provides users the ability to view data from different perspectives- users can analyze sales information, including trends and buying patterns, to determine cross-selling opportunities and sales opportunities. Users can also identify customers who fall into a pattern of not purchasing or decline in purchasing frequency. The solution also helps businesses form purchasing decisions by providing access to vendor performance, average prices and purchase-to-sales ratios, in addition to flow rates, output, production cycle and materials costs.

Phocas offers services that are billed monthly. Support is available via phone, email and through other online resources.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

26 Reviews of Phocas Business Intelligence

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(10)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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May 2017

Stephanie from Crescent Electric

Company Size: 1,001-5,000 employees


Ease-of-use

5.0

Customer support

4.0

Functionality

3.0

May 2017

I've worked with Phocas for just a year, and absolutely LOVE it.

Pros

The ease of use is great, and has brought so much benefit to our company. We are able to customize reports and dashboards to our needs as a company, which is a huge deal. Getting reports out to our field is easy and painless. We use subscriptions constantly, and that has made many employee's lives easier.

Cons

I wish, still there was more ability to customize the report layouts. There are a lot of times when I have to create the report in Phocas, export it, and then do additional formatting in Excel. Also, the ability to download an entire dashboard would be amazing! It would make it so much easier than exporting each part individually.

May 2017

Bo from Crescent Electric Supply

Company Size: 1,001-5,000 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2017

Very User Friendly Software

It's a great tool at a great value and it keeps improving. If you don't know what you're doing this team is more than happy to help you get off the ground and train you and set up your initial databases, they'll help you succeed.

Pros

The support team is great and very helpful. The software is very easy to learn for new users and people that aren't comfortable with an analytics tool. The tool is very intuitive and you can start doing analysis very quickly.

Cons

The Custom function does add depth of functionality, but it's hard to do certain formulas like Maxs, Mins, or Standard Deviations. The amount of graphics and charts is increasing but it would still be nice to have more.

May 2017

James from Spicers Paper / Kelly Paper

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I'm a daily power user for focus and train our team. Best data analysis software to date!

Pros

The software is not only easy to use, and basically unbreakable, it is accessible almost anywhere. Hours have been saved thanks to the software. This is hands down the best software that i've ever used in my company.

Cons

Minor gripes about the interface and specific features that could be easily fixed. Currently running an older version, so 2016 may fix some of them

July 2015

Andrew from Cosatto Ltd


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2015

Best piece of software ever!

Pros

Phocas is very easy to use, very intuitive and provides excellent business information. It is relatively inexpensive per user and at times, worth its weight in gold!

Cons

Nothing really. I am not a lover of the weekly/ monthly user subscription model as unless you make a point of regularly reviewing the usage, as your business changes sometimes you end up paying for users that have stopped using it. However that's really our problem rather than theirs.

May 2017

Dianne from VP Supply Corp

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Love Phocas!

Pros

I have been a Phocas user for a couple of years. Being a SHIMS user, we are always looking for software to enhance it and make the end users lives easier. Phocas has been a great fit for us.

Cons

We started using the CRM database about 6 months ago. After a somewhat rocky start, the salesforce is finally embracing the technology.

May 2017

Jerry from Everflow

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Easy to use and learn. Powerful, but not intimidating.

Pros

This software deals with large amounts of data with exceptional speed and simplicity putting relevant data at your finger tips. Easy to convince people to use

Cons

Limited in complex searches. CRM is Limited. Whenever you get a software that offers simplcity, there is some sacrifice on flexibility, but it is worth the sacrifice

March 2015

Brandon from American Metals Supply


Ease-of-use

5.0

Customer support

3.5

Functionality

4.5

March 2015

The first place I turn to find answers

Pros

Phocas is like Legos. With a little creativity, you can build almost anything you'll ever need to find and solve problems with stats. Simple but consistent and powerful.

Cons

The product always gives quick, accurate results; however, the support team does not. We get very custom with how we use the BI, and it feels like high-end users know more about the product than the advocates. It takes time to get details worked out on new databases, and we have been skipped over for upgrades in the past.

May 2017

Joseph from Dixie Plywood Company

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Great product

Pros

Very easy to get to the data that we need. We have used this product for about 5 years now and it works great.

Cons

It takes a little bit of setup but most of that was just trying to decide what data we wanted to get to. Other than that no real problems.

April 2019

OLIVIA from WHCI PLUMBING SUPPLY COMPANY

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

April 2019

Simplified Tool for business data

Pros

I'm able to see various snapshots of all the data that drives my business decisions in one place - and even better - I am able to slice and dice the data in different ways so as to get in depth analysis when needed

Cons

Not in real time (at least for my organization) - the data downloads every night so we have to wait until next day to see numbers up until the previous day

May 2017

Agnes from Riley Sales

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Marketing Manager

Pros

Phocas allows me to track the results of sales promotions with ease. It also lets me focus in on under performing product classes and identify the root cause. It's one of the best software programs we have.

May 2017

Dan from Wausau Supply Co.

Company Size: 501-1,000 employees


Ease-of-use

5.0

Functionality

5.0

May 2017

Great Sales Aid

Very easy to use and love the ability to quickly frill down information.

Pros

Being able to pull customer data quickly. I can identify customers opportunities and successes with the sales data.

June 2017

Tara from Profast Ltd

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

makes my job a whole lot easier//...

All in all great product and I would highly recommend

Pros

its user friendly and easy to get around, produces reports quickly, analysis of data is at your fingetips

Cons

Customising reports can be hard to navigate around

March 2015

Tom from Echo Group


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2015

Phocas delivers.

Pros

I like that the company is as easy to work with as their software. Great team, and a great product. Delivers the data we need to drive our business forward. This offering is flexible and tailored to your needs. Its both lighter and more simplified than comparable offerings and still delivers a powerful punch of data.

Cons

No complaints. Not even a little bit. Product and Customer service are outstanding.

June 2017

George from Stax

Company Size: 501-1,000 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017