Instabug Software


 

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting.

Users are provided with customizable software developer kits (SDKs) to set up the solution. Instabug allows users to capture information from beta testers via in-app feedback, screenshots and screen recordings that help them to identify bugs. Users can also set up rules to automate workflows and control forwarding issue to third-party applications.

Instabug notifies stakeholders via email, push notification and in-app chat whenever a bug is fixed. It offers integration with various third-party project management and collaboration applications like Jira, Pivotal Tracker, GitHub, Bitbucket, Trello and Asana. The solution's crash reporting functionality provides users with information on running environments, thread states and network request logs.

Services are offered on an annual subscription basis that includes support via email, FAQs and live chat.

 

Instabug - Dashboard
 
  • Instabug - Dashboard
    Dashboard
  • Instabug - Bugs
    Bugs
  • Instabug - Crashes
    Crashes
  • Instabug - Chats
    Chats
Supported Operating System(s):
Web browser (OS agnostic)

78 Reviews of Instabug

 

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Software Advice Reviews (3)
More Reviews (75)

Showing 1-3 of 3

Maziar from CourseNetworking
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Everyone have to use this!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very nice UI. Easy to use. High performance and cross-platform. It's trusted by big names. Very reliable.

Cons

The name is a little bit misleading. Pricing policy is not the best and can be more flexible. No option to support start-ups and open-source project (or at least I didn't find anything).

Review Source
 
 

Harmandeep from PeerIQ
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

It is great to gather information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has a pretty good chat feature, so report can be send with photos, screenshots and logs. It integrates easily with ios, android and web.

Cons

It requires some more improvements on the dashboard UI. It is a bit on the pricey end, it has a free trial for sometime though.

Review Source
 
 

Jeremy from The Falls Event Center
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Super easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Instabug has a light feel, clean interface, super user friendly Clean, and starts off with cheap monthly prices.

Cons

Lacks categorization features, kinda clunkey and feels like beta at some points in time, but this is offset with support and getting a response and help quickly.

Review Source
 
 
 
Showing 1-20 of 75

Santhosh from Vodafone New Zealand
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

InstaBug Review - My Vodafone App (New Zealand)

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!

Pros

InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.

Cons

I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.

Review Source: Capterra
 

Hemang from -
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Awesome services with great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall experience is amazing! I recommend everyone to use this for your apps to get feedback about your app.

Pros

Obviously their functionality + dashboard
And customer support

Cons

Not sure. There's nothing I can remember !!

Review Source: Capterra
 

David from Chess.com
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Wonderful product with incredible team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using it for a few months already and it has dramatically changed our ratings on the app store. People reach us to ask for help instead of sending 1-star reviews. Super easy to install and users really appreciate it.

Pros

Features, easy to use and above all, their support team.

Cons

Have not found anything remarkable yet that we do not like.

Review Source: Capterra
 

Ben from Grasshopper
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Essential tool for my user-support workflow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall very pleased with the experience.

Pros

Well-designed UI makes important information easy to access and parse. Customer support is helpful and responsive.

Cons

Small annoyances, for the most part. Most symbols/special characters are not yet supported in Instabug's chat feature, which I use frequently to respond to users. Currently, clicking on user's message in bug report automatically brings up edit window, which is a pain when I need to copy/paste their message into our own internal bug-tracking system.

Review Source: Capterra
 

Rex from 8it Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Exceptional Tool for Mobile App Startups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important.

We are able to practice lean development and product iteration very successfully because of it.

Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out.

I really wish them the best.

Cons

Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.

Review Source: Capterra
 


November 2018

November 2018

Its working fine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

InstaBug is really good tool but the guide is avaialble in the internet is very less

Pros

its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues

Cons

Installation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google

Review Source: Capterra
 

Marcin from Computer Software
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great library for every project

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There is no perfect code with 100% test coverage, instabug is another level of testing and reporting very detailed bugs which may occur during runtime. Perfect solution to feel more secure.

Pros

- Complete and detailed logs
- Reporting bugs with screenshots and videos (shaking etc.)
- Integration with JIRA

Cons

- The most annoying is opening logs details
- Surveys seems for me to be useless

Review Source: Capterra
 


September 2018

September 2018

Great reporting tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It is easy to use, and let to give quick feedback about application with automatically gather lot of data about system.
Also repro steps screens are cool stuff

Cons

Although this is great feature the Jira integration is poor configurable. But reported through it is messy.

Review Source: Capterra
 

Gab from Feed
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

How easy it is for customers to use! I am new to product development and this has saved me so much time with QA and beta tester follow-up.

Cons

I don't have a lot of money in my company for this product, but I still think it is worth it.

Review Source: Capterra
 

Patrick from MakeSpace
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Seamless Feedback Integration

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to drag and drop into existing apps and get actionable feedback

Cons

Much of the UX assumes public-facing software, which doesn't quite match our internal use case where a given user may not necessarily use the same device again

Review Source: Capterra
 

Carlos from Teravision Technologies
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Instabug the perfect feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Instabug works very well. The dashboard is usefull. Have a lot of funcionalities.

Cons

Maybe needs the posibility of custom the bug reporting section. I really love instabug

Review Source: Capterra
 

Kerry from Serial Box
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

It pays for itself every month and more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

Pros

- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Cons

It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

Review Source: Capterra
 

Glenn from Metal Payments
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Can't really ship an app without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience is very good, we've been using the product for a while now to gather feedback from our testers and it has helped us identify issues and save a lot of time in the process.

Pros

The ability to have users shake their device and send feedback regarding our apps.

Cons

Certificate pinning seems to break the capture of network logs, support has been very friendly and seems to be working on it.

Review Source: Capterra
 


September 2018

September 2018

Review by Tester, product owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like using Instabug, however would like to have more features for users / testers in order to highlight / describe an issue.

Pros

Anyone can participate in testing and improve the product

Cons

it is not easy to highlight a feature / describe an issue visually on the app, that is required an attention

Review Source: Capterra
 

Hira from Freelancer
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Instabug

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Crash reporting and screen recording
Screenshot editing

Cons

Umm, I think there is nothing that I didnt like about Instabug

Review Source: Capterra
 


September 2018

September 2018

Saved me tons of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design.

Cons

Some of the features are extremely important to early stage startups. For example user feedbacks and in-app chat. The price is okay but I wish for basic plan I can also bring in my designer and cofounder to the instant hub, just to let them see the data so we can discuss further.

Review Source: Capterra
 

Pawel from Matador
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great tool for bug tracking

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Instabug helps my team track and fix crashes easily - if we were to not rely on Instabug, I think 80% of crashes would go unnoticed or non-described. Thanks to Slack plugin, our team can report a new bug and a developer would be able to instantly address the issue. Instabug is a great time saver and makes my life easier.

Pros

Hands down, the best feature is repro-steps for crashes. It makes bug reproducing effortless and thus saves a lot of time.

Cons

There seems to be room for improvement when it comes to documenting and explaining more advanced topics somewhere on the website.

Review Source: Capterra
 

Thomas from Grownhub
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good value for money, no need to integrate a lot of different stuff, no coding. Great features and integrations with e.g Jira and Slack.

Pros

I really like the fact that we were up and running within a few minutes and almost no customisation was neccesary to go about it together with our users.

Cons

The standard settings / library needs permissions for microphone, which is additional notification. Not a biggy, but wouldnt be my choice

Review Source: Capterra
 


September 2018

September 2018

Instabug provides a lot of value for what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.

Cons

Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.

Review Source: Capterra
 

Adrian from Recreational Facilities and Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has everything you need in one easy tool. With the bug reports i have th eoption to talk to the bug reporter. This can let our company get rid of our zendesk subscription and save money. Not to mention the awesome survey.

Cons

They should let you customize more of the colors in their survey software

Review Source: Capterra