CAFM Explorer by McLaren Software is a leading, end-to-end facilities management product that combines a help desk, space planning, preventive maintenance, asset management and more into a single solution.
CAFM Explorer allows users to scale their businesses but without a large-scale additional investment. All features are included in the main license, so users can use all or just a portion of the software at will and scale as needed without any additional costs.
CAFM Explorer utilizes the familiar look and feel of Microsoft Outlook to encourage a lower learning curve. There's also an import facility to port over existing data into a single, centralized database that's the core of the software.
Built around this core is a reactive, responsive help desk application. From this application, users can take advantage of the additional features for asset tracking, resource booking, planned maintenance, move management, lease administration, as well as a selection of customizable reports.
We recommend CAFM Explorer to buyers in a variety of industries. It's a great fit for any organization looking to lower their costs and risk through an effective, powerful facilities management solution.
Amer from TRAMS Property Management
Specialty: Real Estate
Employees number: 11-50 employees
- rich software
- many options
- breakdown for each building
- ability to make any changes
- user friendly
- support is hard to reach (especially when they switched to Mclaren)
- only in English (could help if bilingual)
Haydn from University of Salford
We have been users of several versions of CAFM Explorer over a number of years and developed a professional relationship with their team. The product has got better each time and the technical back up and help desk service is excellent. CAFM Explorer has help us to improve our Facilities Management (FM) service and obtain good scores on our Key Perfomance Indicators (KPI's)
Versatile and fast.
Can't think of any.
Adewole from Rapid Facilities Management ltd
I just won a huge project when i presented a PPM plan for a multinational company here in Nigeria using CAFM EXPLORER?
My preaching of application of CAFM EXPLORER to other Fm companies in Nigeria is - with CAFM EXPLORER your company stands out for success.
It is a treasure trove of knowledge
CAFM Explorer is a site task summariser
It brings out the best of facilities management
Site success and exploration depends on the FM companies quest for excellence
I am yet to discover demerits of CAFM EXPLORER
Andy from Merck Chemicals Ltd
For our business CAFM Explorer does everything we need it to do, very robust and reliable and excelent support. Once it's up and running- 10/10
I have written a recommendation for CAFM Explorer to an Australian public research department who were liasing with Tony Leppard 4-6 months ago...I'm not sure if they decided to invest..?
Excelent , intuitive, fresh, modern interface
Powerful data analysis and reporting tools
Easy to add different modules as and when your business expands. Great scalability- works very well for SME to Enterprise.
Excelent service desk support.
Implementation/installation could be better scripted to be made eaiser for local IT.
Although Explorer is a 'CAFM' system, we would like to see more elements of EHS management- this could be present in 2012 which we do not use yet.
Sunij from EMCC Co. LLC
CAFM Explorer is a powerful, sophisticated and highly recommended software for the Facilities Management industry.
CAFM Explorer is a feature rich software that has many capabilities suited for the operations of professional facilities management company. The interface is very easy to use as it designed with a similar and familiar look as Microsoft Outlook. The unique drag and arrange feature for lists, especially in the HelpDesk module, helps the user find and group maintenance requests according to his/her requirements, making the users' work much easier. In addition, support from FMx Ltd is just excellent. The best part about FMx Ltd is that they keep working hard to continuously improve the software and upgrade its features based on feedback from FM industry peers and professionals.
There is no locally based support (in case of emergencies). Although the support through Skype, emails and phone calls are quite helpful, useful, and prompt; there is a possibility that some support requests would have have to wait till there is a reply from the CAFM team during their office hours (which might matter if your operations are based internationally).
Chris from Young Epilepsy
I would be happy to recommend the system.
*CAFM reads user details from our +900 user Active Directory system.
*Able to interact with the DB to provide ad-hoc webbased reports/analyst
*Method to license new PC's is just managable. e.g. We ocassionally rebuild PC's and need to de-reg 1 pc to register another.
*Occasional timeouts when accessing system, Still investigating whether this is a network or FMx issue
Timothy from David Lewis
I think the program is good for our maintenance department. They seem happy using it and the end users also seem happy at the can see the progress of their request from the time it is submitted to when the job is completed.
Very easy to use
Easy to deploy
None i can think of
Ian from Alba Facilities Services Ltd
A fantastic product which we are commited to working with in the long term. We are eagerly awaiting future developments and will upgrade whenever possible.
Reporting function is great with some really useful standard reports available. The widgets on the CAFM today page are useful and are now displayed in our office on a large screen for all to see.
Customer service and support is superb and the new addition of the account manager will make our communication with CAFM even better.
Some new widgets would be good which are more specific to our needs and some of the reporting could be easier to set up. Eg when setting up a similar report to be sent to individuals, it would be good to be able to clone the report then make the minor changes that are required. When allocating jobs to the engineers it would be good if the same job number couls be used when applied to multiple engineers. At present if I send "Engineer A" to a job for 2 days and "Engineer B" only attends for the first day, I need to raise 2 different job numbers.
Would be good if the system could generate quotes which could then become the jobs/work instructions.
Tina from IDH
I can see that cafm is a very good facilities software and had the IT department had more involvment when the database was built for our company then we would potentially have had far less problems than we have had, but I really can not fault the support and advice I've been offered whenever I have questioned anything.
I'm fairly confident that with their assistance we can manipulate the software to make working with it a viable option for us.
Cafm isn't designed to be used in the way in which we need to use it but the support received from both the account manager and the support team has exceeded expectations.
The work planner is good.
We are trying to use Cafm in an IT environment and are finding that the software, coupled with the way that it has been built for IDH does not meet our needs and we are struggling to work effectively or efficiently with it.
S from Renova Developments
I would recommend this software to any company that provides a help desk service.
Once all your data is unputted it is so easy to use and the amount of reports that can be created is great. Time saver in logging jogs and can keep track of each job from when first logged to completion.
Takes a long time actually inputting your information, but needs to be done to create valid reports.
Iain from Moray College UHI
Ace product, and well worth anyones consideration.
A user friendly application that suits our needs of a College that employs 400 + staff. A vast array of functionality, that we have yet to utilise to its full potential. Full support from helpdesk and in a professional, friendly and approchable manner.
Installation notes could be more informative
Jason from LDS Church
Overall I'd like to see CAFM be streamlined for input to output of information in a way that allows me to be more of a planning analyst rather than a data analyst. This might include tools for reducing manual input and output of data like conditional populating of fields and built in reporting capabilities.
Data sometimes has unclear relationships. Custom named data fields should follow through to column headers.
CAFM Cad could use some refinement to eliminate bugs and make generating labeled and color coded floor plans quick and easy.
Logical hierarchy of space; AutoCAD plug-in; One tool to track and link people and space
Limited methods of importing of data; software bugs that require a work around; Limited ability to sort, filter, and export data; No tools to manipulate data in mass (i.e. duplicate check, deleting outdated records)
Daud from Nada Properties Co Ltd
Would really appreciate to have a training at the site conducted in person at the office here for an effective transfer of related skills with regard to CAFM. Otherwise the usage of CAFM will be not of choice and might revert to compatible alternatives.
We have been using the CAFM since few years back and has really benefited our daily operations.So far only the heldesk module has been fully utilized but other functionalities were about only 10% utilized. This was due to the lack of knowledge on the usage. Really need to get the users to understand and master the usage. That's the reason why the CAFM 2012 was not deployed although we have the installer and liciense purchased. Due to this reason I can't convince management to go for upgrades as we lack hands on the overall CAFM Management. I'd requested somebody from CAFM, HQ to drop by at our office in Khartoum but was not possible due to implication issues as Sudan is a US sancntioned country.
Jamie from Energy Solutions Arena (Delta Center)
CAFM explorer is feauture rich, intuitive, and very easy to learn. The web interface allows customers to drive information and requests for their individual needs.
Easy to use
Joanne from The Co-operative Group
This is an excellent helpdesk system
Information can be easily extracted and manipulated.
Views can be altered to suit user
Can be costly to make any basic changes ie adding/removing columns off the valuation/compelteion report
Nedds more financial attributes
Vicky from Estates & Property Services, University of Salford
Excellent - and with the Work Planner in the 2012 upgrade we can start to plan work more effectively.
We are using CAFM to manage our PPMs and reactive work, manage our assets, book transport and produce our monthly Performance Indicator reports.
The new Work Planner will enable managers to program work down to individaul team member and enable the helpdesk to see who is available for reactive work.
Work planner can also hold absence days and training etc - we had to use a separate spreadsheet previously - now all nicely wrapped up in one neat package!!
We now have also CAFMNet Advanced Helpdesk which will be used by our Building Managers to assign work and complete job tickets
Also implementing CAFMNet Advanced User to give customers better information and allow them to add notes and questions to job tickets.
We have had some development work done to enable us to use CAFM to provide space data for our Estate Management Statistics - will be a real saving in staff time once fully implemented and will enable us to easily provide reports to Colleges and Schools.
None really - but it would be great if we could add shift patterns to the trade staff
Neil from International Baccalaureate
Please can we have block bookings for room bookings
A good tool to have as I have set it up for staff in
At the moment Cafm net is letting us down,
because they would like to do block booking on the room booking section
Colm from Royal College of Surgeons in Ireland
We are delighted to hear that the property element continues to evolve. We are very happy with our choice and are currently committed to aligning CAFM with the development of our procedures.
This is an excellent piece of software. We are finding new uses for its potential every month.
Maintenance is relatively expensive. A discounted rate for those using all the CAFM products would be attractive.
If there was a stronger Health and Safety element and an energy tracking module, I could see even more areas where we could adopt and expand the system.
Ian from St John's College
The software coupled with the back up from customer support has been excellent.
Easy to use with many tools. Still only using a small amount of the potential of the system. Have been using CAFM for a number of years now to manage buildings, costs, invoices, work orders, budgets, asbestos records and pre-planned maintenance.
No concerns or issues and with updates and constant development CAFM just improves.
James from Catlin
Very happy with the product, if only our IT could keep up with how we want to develop it!
Loads of functionality makes it an excellent product to use covering almost all aspects of our systems. From what we have seen integration with other products is straightforward and the supprt is excellent.
Could do with being more flexible in what you can turn off and on, fields that have to be filled in, fields that can be hidden etc. It would alos be nice to have a email response feature that sucked emails into the helpdesk so the only requirement is then to check, issue and resolve.
Stephen from Filmorealty Limited
Very well recommended and Im sure when I get the full training applied we will make better use of the programme
As a user with experienced use of concept and other CAFM softwares, we find it a much simpler and user friendly application
Due to our location in Nigeria we have difficulty in getting online support, we are no te getting the full use of the application and its benefits