Infor EAM Software

3.31 / 5 (16)

Our advisors have recommended this product 10 times in the last 30 days

About Infor EAM


Infor EAM solutions provide an enterprise asset management solution for companies in a variety of industries including manufacturing, healthcare, distribution, government entities, energy and service organizations. The solution helps companies to manage capital assets and schedule regular maintenance of the organizations to meet compliance, reduce energy wastage and reduce risk.

Infor EAM is available in three variants - Infor EAM Enterprise, Infor EAM Energy Performance Management and Infor MP2.

Infor EAM helps companies optimize the reliability and life cycle of all assets with automatically scheduled preventative maintenance and asset assignment. The inventory management module helps to locate inventory, ensure adequate stock levels and manage equipment assignment. The strategic planning feature helps organizations to manage assets, record equipment assignment and allocate resources effectively.

Infor EAM can also be used to control energy usage, carbon emissions and other pollutant emissions to track energy performance. Companies can monitor energy consumption at the asset level to lower operating costs - including energy spent.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

16 Reviews of Infor EAM

Average User Ratings

Overall

3.31 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(1)

4 stars

(9)

3 stars

(1)

2 stars

(3)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-16 of 16 reviews

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December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

December 2018

Best EAM Software Available

Best EAM program I have ever used or implemented.

Pros

The product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history.

Cons

The upload and import process takes a while to get familiar with.

December 2014

Grant from Western Lake Superior Sanitary District


Ease-of-use

4.0

Customer support

4.5

Functionality

3.5

December 2014

An Excelent and Customizable product that is easy to use yet powerful

Pros

Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.

Cons

As easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.

June 2017

Boris from Avon

Company Size: 201-500 employees


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2017

Good software but very new user difficult.

The software is good but needs some changes.

Pros

The good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.

Cons

It is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.

January 2019

Barry from Sikeston Board of Municipal Utilities

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Used for over 6 years

Pros

Ability to integrate all of our inventory, purchasing, equipment and work history

Cons

Quotation process is very good, but somewhat cumbersome and time consuming

August 2015

Trevor from Lion Oil


Ease-of-use

5.0

Functionality

4.5

August 2015

EAM Review

Pros

EAM is extremely user friendly. It did not take our company very long to train employees how to operate the system.

Cons

So far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it.

November 2014

Scott from Teva Pharmaceuticals


Ease-of-use

4.0

Customer support

4.5

Functionality

5.0

November 2014

Innovation without customization!

Pros

Flexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.

Cons

At this time, I have no real complaints.

May 2017

Josh from Manufacturing

Company Size: 201-500 employees


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

May 2017

Not User Friendly

Pros

I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.

Cons

It is so difficult to use that it is hard to keep people using it properly.
Creating custom reporting is next to impossible without customer service creating it for you.
Data is little more than spreadsheet.

December 2016

Craig from White Oak Frozen foods

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

December 2016

EAM CMMS for small to mis sise businesses

EAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes.

Pros

Tons of features and structures for Asset management and inventory control

Cons

A little on the pricey side can be a little overwhelming at first

October 2017

Edward from Silberline

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2017

Not user friendly, cumbersome.

Cons

Everything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department.

April 2019

John from Synlait milk

Company Size: 501-1,000 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2019

Eam review for maintenance department

Due to infinite customisation if lots of resourcing is not put in at the start to ensure the rollout goes smoothly, huge difficulty’s will happen. I would not recommend this software for a maintenance department.

Pros

Data driven- lots of fields to customise.
managers, IT, procurement love it.
Lots of KPIs to extract.
The app is easy to use.

Cons

Forced on the maintenance department by IT. Nothing actually wrong with existing CMS.
Not easy to use. Not intutive.
Very step driven.
Designed by people with no real maintenance world experience.
It now takes 3-4 to times as long to action work, compared to the existing CMS system.
Costs extra to talk to other Infor software.
Price is not talked about, so can only assume exorbitant.

February 2018

Michael from CBCC

Company Size: 501-1,000 employees

Review Source


Ease-of-use

1.0

Customer support

3.0

Functionality

5.0

February 2018

Overly complex in use

KISS - Keep It Simple and Stupid for CMMS!!!

Pros

The amount of features and reporting was amazing. Inventory management of parts across multiple locations was strong. Website access was consistent and fast. Support was responsive.

Cons

It was far too complex to setup compared to MP2. Individual users were at a loss of what to do for WO's. It turned into a paper trail again with one person trying to keep up with the WO. Setting up BINs and knowing what BIN to goto was too confusing for the majority of users (myself including!)

December 2018

Rawley from Lacks Enterprises

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2018

Without a doubt, the worst software I ever used

If you end up at a company that uses this product, I am sorry for you.

Pros

No pros

Cons

This is the most cumbersome purchasing software I have ever used. Mind-boggling. I have used many other systems.

February 2015

Syed from TPCC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2015

Infor EAM with Sapphire Systems has improved our business immensely

Infor EAM with Sapphire Systems has improved our business immensely. They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.