About Aceyus

Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions.

In business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.

Aceyus is the only third-party contact center reporting and customer experience platform that ties multiple telephony systems together, including Cisco, Avaya, Amazon Connect, Twillio, Genesys, and Five9. Aceyus ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3 Reviews of Aceyus

Overall rating

5.00 / 5 stars

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July 2019

Enrique from Sykes. Ltd

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

July 2019

Inspect what you expect.

Good. Really good. We are able to monitor all the agents real time.

Pros

Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email.

Cons

It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely.

August 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

Best way to track queue status

Pros

- live queue status tracking (difference in seconds) - filter options to check the agents that you want and their status in queue. - reporting options and alerts creation.

Cons

Tool access limited despite some people might need it.

June 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

June 2019

Complicated at first

First time I didn't like it but then once you know how to move all features it's more than useful

Pros

For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry) and info is very accurate

Cons

At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes