Freshdesk vs Microsoft Dynamics 365

The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

I think the price is right but it is a little too high if you add some features.

Implementation is difficult and takes time, customisation is easy but requires great level of testing

The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best