Freshdesk vs VICIdial

Freshdesk has 2214 reviews and a rating of 4.50 / 5 vs VICIdial which has 246 reviews and a rating of 4.71 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (2,214)

4.71 / 5 (246)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 20, 2020

October 8, 2020

Pros/Cons

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • very easy to use. Support was very responsive to questions.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • I think the price is right but it is a little too high if you add some features.

  • Pros

  • Its free, no cost to setup and no hassle. Iove the fact that it is versatile. I would recommend this.

  • i love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors

  • Cons

  • While the reports are very informative ,they are hard to understand .I would also be very happy with a design update .

  • It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

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Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

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2020

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Pricing Guide

2020 Call Center Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux