LiveAgent vs Microsoft Dynamics 365

LiveAgent has 985 reviews and a rating of 4.69 / 5 vs Microsoft Dynamics 365 which has 4094 reviews and a rating of 4.31 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

LiveAgent

Microsoft Dynamics 365

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.69 / 5 (985)

4.31 / 5 (4,094)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

February 25, 2021

February 24, 2021

Pros/Cons

Pros
I love the functionality of this. It made my job as a chat customer service agent so much easier!
Excellent customization. Very flexible options.

Cons
Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.
The interface could use some additional options with potentially a more modern style, but otherwise works very well.

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Pros
I really like that this product is very easy to use.
It is excellent. I enjoy it. It is fun to use. The format is simple.It is enjoyable to use. It was fun to use.

Cons
Implementation is difficult and takes time, customisation is easy but requires great level of testing
The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best

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Pricing

Pricing Range

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Product Demo & Screenshots

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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