Microsoft Dynamics 365 vs Zendesk

Implementation is difficult and takes time, customisation is easy but requires great level of testing

The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best

The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

Background workflow good but still not as flexible as others, Salesforce service cloud for example.