Microsoft Dynamics 365 vs Zoho Desk

Microsoft Dynamics 365 has 4097 reviews and a rating of 4.31 / 5 vs Zoho Desk which has 1641 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.31 / 5 (4,097)

4.50 / 5 (1,641)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

February 26, 2021

February 26, 2021

Pros/Cons

  • Pros

  • I really like that this product is very easy to use.

  • It is excellent. I enjoy it. It is fun to use. The format is simple.It is enjoyable to use. It was fun to use.

  • Cons

  • Implementation is difficult and takes time, customisation is easy but requires great level of testing

  • The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Pricing

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux