Parrot Cloud Call Center vs Talkdesk Enterprise Cloud Contact Center

Parrot Cloud Call Center has 23 reviews and a rating of 4.74 / 5 vs Talkdesk Enterprise Cloud Contact Center which has 662 reviews and a rating of 4.55 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Parrot Cloud Call Center

Talkdesk Enterprise Cloud Contact Center

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (23)

4.55 / 5 (662)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

4.5 / 5

Functionality

5.0 / 5

4.5 / 5

Last Review Written

January 14, 2019

December 28, 2020

Pros/Cons

Pros
willingness to do whatever it takes to get what we need
It's very user friendly, fully customizable to fit the needs of our company, and priced right.

Cons
The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate.
IT support is poor on Parrott compared to the support we get on Koala.

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Pros
This software is easy to use and is very handy. It makes it so much easier for the work field I am in.
The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

Cons
Setup could have been a little easier, but support was awesome.
There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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11 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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