Finding software can be overwhelming. Software Advice has helped hundreds of call centers choose the right workforce optimization software so they can schedule agents and track performance.

Showing 1-20 of 85 products

Five9 Cloud Contact Center

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.  Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat,... Read more

Price:

Recent recommendations: 10 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

PhoneBurner

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power... Read more

Price:

Recent recommendations: 7 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Nextiva VoIP

Nextiva's Business VoIP solutions offer telephony services for small businesses with functionality that eliminates the need for a traditional phone system. The packages include VoIP phone systems, scalable PBX trunks, online faxing... Read more

Price:

Recent recommendations: 6 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

eTollFree

eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in. The customizable campaign... Read more

Price:

Recent recommendations: 6 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Talkdesk Enterprise Cloud Contact Center

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and... Read more

Price:

Recent recommendations: 5 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

KOOKOO

KOOKOO CloudAgent is a cloud contact center solution that works both standalone or blended with your existing trunk/legacy solution. Advanced tools enable intelligent call routing, inbound lead management, abandoned call management,... Read more

Price:

Recent recommendations: 4 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Aircall

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate software... Read more

Price:

Recent recommendations: 3 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Cloud Contact Center

Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional services, engineering,... Read more

Price:

Recent recommendations: 3 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

ChaseData Call Center

ChaseData Call Center software offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities... Read more

Price:

Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

PureCloud

PureCloud by Genesys is an on-premise and cloud-based call center solution for businesses of any size and industry. Key modules include Automatic Call Distribution, Interactive Voice Response, Computer Telephony Integration, Auto Dialer,... Read more

Price:

Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Noble Enterprise

Noble Enterprise is a call center management solution suitable for businesses of all sizes. Key features include inbound, outbound and blended contact management, predictive dialing, skills-based call routing, digital recording and... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

CenturionCARES Call Center

CARES (Communication and Relationship Engagement Solution) from Centurion is an integrated call center solution suitable for small and large enterprises looking for automatic call distribution (ACD), QA recording, outbound notification,... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

RingCentral Contact Center

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Dialpad Support

For quickly growing businesses looking to efficiently scale their support teams, Dialpad Support provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on delivering... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Aspect Workforce Management

Aspect Workforce Management is an employee management solution for midsize to high volume call centers that can be deployed on-premise or hosted in the cloud.  Aspect Workforce Management enables users to forecast staffing requirements... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Twilio Flex

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

NICE inContact Cloud Contact Center

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support requests... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

NewVoiceMedia Cloud Contact Center

NewVoiceMedia’s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities and data to deliver... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More

Sharpen

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Learn More