Omnify is a cloud-based scheduling and booking solution designed for businesses of all sizes. It offers staff management, billing management, online payment and social customer relationship management (CRM) features.
Website management tools allows users to build mobile-responsive websites with online-registration options. The software integrates with PayPal and Stripe, which allows users to make online payments.
The customer management module allows users to create customer profiles and track interactions within the profile itself. Users can also segment customers based on labels such as lead, active and inactive. The product also offers marketing management, which allows users to create personalized campaigns using custom text, languages and colors.
Omnify offers mobile applications for both Android and iOS devices, which allow customers to manage registration from their mobile phones. Support is provided through in-app chat, tutorials, a forum and via email.
Eric from SEI
Employees number: 2-10 employees
The embeddable user interface is wonky. First, it's showing available dates in the past. Also, when you try to look at available dates on following week, you get prompted to enter an email as if you had selected an available booking time. Very frustrating! This lifetime deal certainly wasn't worth it.
Sales page is beautiful and full of promises... Some of the features seem very interesting. The lifetime deal that I had would have been worthwhile (if it worked.)
It doesn't work well for multiple Google calendar sync! I've asked for a refund within 30 days because it didn't work and support promised to make it work. After 6 months, it still doesn't work!
Steve from Remnant Marketing
Employees number: 2-10 employees
Very positive. The company and support works with their customers very well.
Easy Integration with My Website
A few more training videos for uses chases, such as to manually add/schedule consultations would be helpful.
Henry from Marketing and Advertising
Employees number: 11-50 employees
Overall it was a positive experience with Omnify primarily due to their customer support team who worked with me every step of the way to make sure that even a custom product could still happen through their application.
Once setup, the admin side of Omnify allows you to manage your individual class schedules/times, all with a maximum per class and waiting list feature. Also their Front Desk booking feature allows for a solid report of transactions and the ability to do live new / adjusted bookings on the spot, if needed.
There are a few areas in the cart checkout areas where the user experience can get a little confusing for customers if booking classes / classpacks has any specific details. Being able to include additional custom messaging on those checkout pages for clarity would help.
Beth from Purelightyoga
Employees number: 2-10 employees
Staff was extremely helpful with my small business software. Highly recommended, Beth
It’s easy to navigate and they actually answer your questions. Most companies do not provide that kind of customer service
Nothing, it’s pretty straight forward and easy to use
Aidan from Savvy Studios
Employees number: 2-10 employees
If you are a school (primary or secondary) or cooperation offering individual sessions or blocks of classes, this is without doubt the platform to use.
After spending several months exploring various other platforms, I finally settled on Omnify because of its ease of use and the many excellent features it offers.
From what I experienced, I found Omnify to be the only online software that gave me the flexibility to create and present our services in a way that was visually clear and simple for our clients to book online.
The option to create widgets enabled us to integrate the platform into our website making it even easier for clients to explore and select the services they wanted.
The Omnify team are clearly committed to the needs of their clients, updating the various features and improving the functionality of the platform on a regular basis. Their support team is 'Outstanding' and are always on hand to provide guidance in a patient and professional manner.
As with any platform, you will need to commit a little time to understand the desktop and the various features it offers but once you do you won’t look back!
Steve from The Mind Fixer
Employees number: 1 employee
It promised so much, but failed to deliver to the point that it harmed my business.
Avoid at all costs.
I've been using Calendly since I stopped using Omnify and it has been seamless.
Nothing. It looked good at first but the problems far outweighed the apparent benefits.
Omnify regularly double-booked appointments on my Google Calendar to the point that I actually lost valuable clients.
It harmed my reputation because I let people down due to missed appointments.
As others have said the Support team simply stopped responding to support requests.
And, to top it all, I just received notifications of a number of cancelled appointments by email, some from last year, even though I haven't used the software in months.
Stephanie from Golden Eko
Beautiful UX design
I really like the getting started wizard which was great to get to know the menus options to set up our account.
nice website widget and or store front website included in most plans
they are constantly pushing updates to fix bugs :)
I like the 2 way google calendar sync, if you use google apps it plays well with it
we have the Studio plan which does not come with custom domain so for this reason we use the embedding option to use it on our website
convenient integrations with stripe and paypal
Has an extra 0.5% fee on top of the regular 2.9% stripe/paypal fee
The app still has many bugs which is why I do not use all features
Customer support is pretty active but can be hard to reach at times
Tim from The Circus School of Atlanta
It allowed us to take our Circus School and grow our client base, sell tickets for shows and streamline some of our facility management.
The Interface is nice and clean, the learning curve on how to use it is short, the billing side and front desk check in is great as well!
Wish the reports were a bit better and there was a way to see how much you have to pay out to what teacher.
I like that this acts as a store front for my business. I can set up additional employees if needed as well as choose custom schedules for services. It's pretty customizeable so you can adapt it for your business needs. It combines scheduling and billing all in one.
I would like to see more integration features available for different email marketing systems. The email system I use isn't available and it would make things easier for me to follow up with clients that way.
I appreciate it's ability to be multifunctional, have subscription pricing and be a front end for services.
I found that once I scaled up, it was a bit too buggy for my needs, but I understand they are working hard on getting it working really well.
Conrad from Micro Quality Calibration, Inc.
Easiest software for scheduling my yoga classes.
First of all, I love every feature this software has to offer. I love the easy calendar scheduling and the ability to create advertisements, that's unique. Most of all, I love the ability of doing it throuhg my phone on their mobile app.
It would be a crime for me to write anything wrong about this company. They took my business to the next level and I cannot complain.
Andres from Golden Eko Inc
Works very well for booking appointments and group sessions. We also enjoy the fact that comes with a mobile app. the basic set up and website widget are really nice features. Also they put out a lot of new features constantly
After the basic set up is done, advance settings can be quit confusing. this tool can be quit buggy too, and I do not like the fact that they also charge a fee for transactions on top of the monthly plan
Leah from LP Productions LLC - Social Media Management
What I like most is how easy it is to understand what to do. And I also like how visually appealing the store is.
Some things I took awhile to figure out so I really good manual would have been useful. Also I would have liked a little bit more flexibility in choosing the titles for the different operators.
Nothing as of now as I have been trying to launch for months.
Ease of use, promising app, interface. This app could be the BEST if the bugs are resolved and if the support team get organized.
The system has many bugs, and the support team is not consistently responsive. I would like to see some features like showing full price scratched and showing promotion price next to it. I needed a lot of support and still could not launch becuse of the bugs I am facing on almost every feature.
Ashley from Photographer
Our team is really enjoyed the software it's super simple to use and really enjoy it . Hope to continue to use it for a long time
The only thing that needs a little bit of help was the training at the beginning but other than that it worked exactly as described
Ellyssa from Breeze With English
Love the UI, the plethora of options, and the customer service. You can host many types of services and easily host them and make them customer-accessible through Omnify. It's amazing.
You can't sell digital products or do much with digital services aside from online consulting or tutoring.
Very straightforward and useful for those teaching classes in a physical location. Really easy to set up schedules, email reminders, etc, and the developers are continually improving the software.
For the coach or consultant seeking to replace Acuity or Mindbody as a scheduler for 1:1 sessions, Omnify has a ways to go. Currently, there's no ability to block out specific times or days for the solopreneur with a flexible schedule, and no automated appointment reminders via email or text. The developers say this is on their roadmap. Until these options are available, I'm sticking with what works.
Anita D from anitadmarshall.com
The biggest benefit has been ease of client booking and course bookings now compared to when I did it manually - saved my time and has resulted in improved booking success rate.
I love that I can use it for both booking clients and for my course bookings all in one system.
Client Bookings are now so easy as used to spend precious time emailing trying to find a suitable time slot and now clients can check out all options and book and it takes payment at time of book - other systems I researched wanted extra money to do this.
It has been easy to use and the support when I have had problems has been quick and responsive.
Omnify is a growing product so there has been a few glitches as it develops but the support team have been very responsive to correct and the development plans they have will take this from been a very good product to and really great one.
My life coaching clients are international and at present the appointment booking does not allow them to change to their own time zone to view appointments which has caused a few difficulties when they have time zone converted incorrectly but understand this is in development.
Sheng Li from Roche
Affordable, signed up for the lifetime plan from another site. I like the responsive customer service and development plan.
Software seems buggy and I've been asking for appointment packs, but they seem to never come. Mobile calender sync does not seem to be working.
Kerry from Compass Christian Church
Omnify has made it a breeze for clients to schedule bookings for my Life Coaching service.
This software is easy to use and does the job. I'm able to easily indicate my availability and market my Life Coaching service. It's easy to setup discount coupons. I use this feature a lot. The setup wizard makes it easy to get started. And I was please with how easy it was to integrate with Stripe. Despite the Cons listed below, I would recommend this software to those seeking an affordable and easy-to-use booking solution.
I understand that Omnify is coming out with some updates that address some of my issues with this program. The version that I started with did not make it easy to offer any cost bookings. (My workaround was to create a 100% discount coupon.) Also, I found it difficult to create one-time unavailable time slots.
scheduling and creating an online service experience.
How well thought out it is and the breadth of application for small business, though there are some flaws.
not very friendly for consultants, mainly set up for classes and is not easy to set up if you are a one man consultancy.