About Caterease

Caterease is a cloud-based and on-premise catering solution suitable for caterers, event planning businesses, casinos, restaurants and more. Key features include event management, account management, marketing, print designing, query tools and scheduling.

Caterease offers features such as event calendars, dashboards, real-time web leads, staff scheduling, menu costing, customizable fields and reporting.

The solution offers integration with Zuppler, DocuSign, Vantiv Integrated Payments, Google Maps, Social Tables, Quickbooks, Sage 50, Constant Contacts and more. Zuppler integration allows users to book parties online, enter details and make payments. DocuSign allows users to electronically sign documents.

Caterease is available in a subscriptio...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

92 Reviews of Caterease

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(67)

67

4 stars

(15)

15

3 stars

(4)

4

2 stars

(4)

4

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 92 results

August 2018

Mary-Louise from Helvi's Catering

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Enhance your Inhouse System by using Caterease

Software has enabled me to double my business without adding extra support staff. It forces me to answer questions about my events ahead of time so when the event date arrives, I am fully prepared.

Pros

Well thought out! Software can be customized to do just about anything. It is easy to use - learning curve is approximately 6 weeks to become very comfortable with it. A myriad of reports to choose from and customize. Absolutely the best customer service of any software I've purchased. Very quick and clear response time, Questions are answered within a day. Phone and email support unrivaled. Developer is willing to work with End user.

Cons

1. Mouse scroll! I use this program at least 6 hours/day; finding those hiding scroll bars and scrolling is continually frustrating and annoying, especially when the detail grids are expanded. The program looks like Outlook and acts like Outlook with the exception of this feature. 2. Recommendation for data entry: In some places 'tab' gets you to the next column, and in some places it's 'down/up' arrow. Often frustrating to remember which to use. It's a waste of time to use your mouse when the 'tab' would do. I would recommend that this feature be streamlined so it's always either 'tab' or 'arrow' key (mouse still available, of course).

Response from Caterease

Replied August 2018

Mary-Louise - thank you for the wonderful review. I just wanted to tell you that you can disable the hidden scrollbar feature in your local preferences window. So sorry for any inconvenience that might have caused you.

August 2019

Melissa from Everyday Gourmet, LLC

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

The name says it all! Caterease has put the Ease into our Catering Operations

One of the biggest benefits to Caterease is all there integrations. From credit card processing with Vantiv to event staff scheduling and communication with Nowsta to EASY, STRESS FREE online ordering setup through Zuppler, Caterease has centralized multiple outside operations of our catering company into one place. This alone has cut our time it takes to prepare, schedule and collect payment for every event we create in half, if not more. Caterease has boosted our business operations and continues to help in our growth on a daily basis.

Pros

The customization of EVERY ASPECT of Caterease is one of the reasons why we love it so much. Everything can be made to suit your individual businesses needs. You can use their basic templates for prints such as contracts, receipts, billing statements and more or create your own with whatever information you would like. Every single bit of information can be displayed or removed from prints. Anything!! You can even customize your screen views. We have 6 different users linked to our Caterease and each users desktop/window views are customized down to the theme color. We have 2 divisions to our catering company, one is rather simple and the other is very complex. We have one user set up for the simple division and have cut out 80% of the features Caterease offers from that users display because we do not use them with that division so now, those features that we use for the complex catering side don't clutter up or confuse our simple home meal delivery user. The reports and query features are amazing. You can pull a report or query for literally any piece of information the you want. Want a query of all events that had more than 20 peoples worth of rice pilaf in the month of June 2 years ago, its one click away with Caterease. I've been in the catering business for 10+ years and Caterease is hands down the best Catering Software out there if you want to make things your own and customized to your business. I could go on for days about why I love Caterease!

Cons

Because it is so big and customizable, it does take a while to set up. You can come into it new and work off templates and be just fine but if you want to really take advantage of all the great features Caterease has, be ready to spend some time setting it up. Although it may take some time to setup, once you do, you are all set! With the endless video tutorials and help center articles, you have everything you will need to set things up your way.

November 2019

Todd from Cover Girlz of Northeast Ohio

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

November 2019

Very Powerful, can do a lot, but too much for my needs

Caterease kept all of my work schedule running smoothly, it was a bit of a pain for inventory tracking but it can be done.

Pros

Caterease has a ton of options and easy to get information out of it as long as you are a subscriber. The Subscription is pretty steep but if you are doing 6 and 7 figures in sales it is worth it. I am a small shop it was too much for what i needed.

Cons

The Price is too steep for my shop. I have found other software providers but there are some short comings i have to deal with.

Reasons for Choosing Caterease

I used Caterease for 8 years then switched mostly because the price was getting to be too much for what it returned.

May 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

5.0

May 2018

Great Concept but Very Buggy. Slow customer service.

If it was operational 100% there be many but every week there something going wrong

Pros

The concept is great tool for caterers, though you have to pay for every add on When its operational - i love it

Cons

- Very over priced!!! - Forever having issues with the program not working. I lose too much time having to followup with customer service to fix issues. - Is hosted on a 3rd party platform and its forcing a new download access everytime. this make it slow as.. Other CRMs have been smoother operationally. - You have to pay for every addon... completely stupid idea and makes for costly program. the Web forms are hosted on a separate website which means you cannot customise without using customer service. - every update seems to create more issues - its slow in operation to change to different screens - it doesnt communicate with zapier so creating external forms or merging data is all manual

Response from Caterease

Replied May 2018

While we're glad you love the program features and concept, were sorry to hear you've had problems. Please know were extremely focused on the performance of our program, and developers work tirelessly to shave precious seconds off of features and ensure a positive experience for every user. Unfortunately, with variables such as internet speed, hardware and more it can be necessary for our team to work with you to troubleshoot your environment. I realize you are a relatively new user, but I want to encourage you to not accept anything less than exceptional performance, and not assume that any slowdown is the norm for our program. Please contact our support team and we will do we all we can to bring your program's performance up to par with our thousands of other satisfied users. Regarding price, please know our program has a huge list of features no other software offers, all for no extra price, and advanced modules with unique additional functionality are all purely optional.

August 2019

David from Culinaire

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Caterease Is Aptly Named

Pros

It is very intuitive, and once you put in the pertinent data, you can create many different and useful documents. Also the reporting options are outstanding.

Cons

I can't think of anything, it really does satisfy all of our needs.

Reasons for Choosing Caterease

It was a superior product