SmartCare Software
SmartCare is a cloud-based childcare solution that connects childcare center owners, teachers and parents in real time through a web interface. SmartCare is fit for childcare centers and K-12 schools in the US. It helps parents track their children's activities while at daycare. Parents can connect through social media platforms to share photos and videos.
SmartCare offers a billing and payment feature that includes account setup and approval, a fixed credit card processing fee, split payments and mobile invoices. Parents can create digital libraries for their children, upload special childhood moments and share their content with other parents on social media platforms.
SmartCare stores all records in a centralized database and allows users to look up child or family information. The solution sends child arrival and pickup alerts to parents' mobile devices.
Other features include child and family enrollment and accounting. Pricing is per center on a monthly subscription basis. Support is available via phone.
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Family dashboard -
Accounting -
Reporting -
Payments -
User login
Supported Operating System(s):
Web browser (OS agnostic)
239 Reviews of SmartCare
Adrian from Pru Life UK
Specialty: Other
Employees number: 5,001-10,000 employees
October 2018
October 2018
Good app but needs improvement
Overall, it has helped me a lot in managing the kids' records and billing. Parents also seem to like it to check their kids' day at school.
Pros
It has a lively and modern interface. It is easily accessible since it is web-based and works on different devices.
Cons
Not a very good layout and a bit hard to navigate. Seems like features are thrown all over the place without a proper sense of where they should be.
Candi from St. Luke's Episcopal School
Specialty: Daycare
Employees number: 11-50 employees
September 2018
September 2018
What Management Software Nightmares are Made OF
Absolutely every single step in this process has been difficult. They seem to be a brand new company that was started by 5th graders who have no experience in a childcare setting or have managed parents, billing, or other software before.
Pros
Absolutely nothing.
Cons
The iPad app is very colorful!
Andrea from Nonprofit
Specialty: Daycare
Employees number: 11-50 employees
September 2017
September 2017
Terrible Product
Pros
Nothing. Other than the concept of how it is supposed to work to help me as a parent feel better and more knowledgeable about my child's day at daycare.
Cons
I have had more problems with this than I can probably list. I have installed/uninstalled the app on my phone several times due to it not working properly. The app tells me my son's teacher has not posted to the timeline, meanwhile I just got and alert 5 minutes before that something new was posted. The pictures sometimes take forever to load on the timeline, and then it just times out and and says something like "aww snap, there was a problem..." Currently, after last uninstall and install of the app, I can no longer get into my account, so therefore do not know what is going on day to day (this was in March 2017). When I try to login it tells me my password is incorrect, even though I know it is not. When I request the password using my mobile phone I get the "aww snap, there was a problem..." message. When I request the password through my desk top it tells me an e-mail was sent; however, nothing ever comes to my inbox or spam folder. Frequently, the times of drop off and pick up are WAY wrong...i.e. drop off at 12 a.m.? I really want to embrace your product and this new system at daycare, but there are quite a few glitches that need fixed. These problems are unacceptable and this system is not helping me know anything more about my child's day. In fact it is harmful, since the daycare is relying on me getting information through this and it is not working, I am not getting any information. When I contacted customer support in March 2017 they blamed it on my Android phone. Then, on an app update. Then, told me to use my husband's phone (you know just assuming). And, then just told me to use a desktop, which I have been doing ever since about 3 weeks ago. However, despite using a desktop now months later, I now no longer can get into my account. Customer support e-mail sent me a link to update my password and the link doesn't even work. Ridiculous!
Carolyn from Crosswater Christian Academy
Employees number: 11-50 employees
December 2018
December 2018
Switching to Smartcare
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The technical support is awesome, very patient and professional. It has made my job so much easier.
Cons
The only complaint is when sending batch emails it will not let you copy the email.
Response: Smartcare, SmartCare
Date: December 2018
December 2018
Carolyn,
Thank you for your feedback & amazing review of our product! It's our absolute pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Janet from Bright and Early Learning
Employees number: 11-50 employees
November 2018
November 2018
Messaging
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Smartcare Technical team are always willing to help solve any problem we present to them. They have help parents with issues as well.
Pros
I love the "Messaging" feature. Recently while away from my computer our center had an emergency situation that I needed to alert our families about. I logged in from my phone and was amazed the the messaging worked so well. Every parent received a e-mail with the pertinent details about the situation. I am grateful for the ease of use.
Cons
It would be nice if messaging could include text to parent phones.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Janet,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Phylisia from Samaritan
Employees number: 2-10 employees
November 2018
November 2018
Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
This software has made it easier to communicate remotely with parents.
Cons
Parents have had issues with the billing portion of the program
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Phylisia,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
October 2018
October 2018
Smart Care Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The major benefit is like what I said before in that parents can see each day what their bill is and how long
their child was at daycare. It is nice to pull up different reports and print them off.
Pros
I really like the customer support that I received when I first started using Smart Care. They were helpful but also very nice about answering my questions.
I also like the fact that parents can use their phones to not only see what their bill is but also to pay their bill online.
Cons
I have had a hard time figuring out how to send emails to parents.
I also am not sure if there is a way to separate the bill when two different parents pay for separate weeks
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
April from Trinity United Methodist Church/Noah's Ark Child Care & Preschool
Employees number: 11-50 employees
October 2018
October 2018
Director
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I think it has helped us be more efficient and there is still a lot we are learning.
Pros
I like the parent feature for parent communication. It has helped us keep in touch with parents more frequently.
Cons
At times there are things I wish the software had for reports such as being able to pull the time sheet report with all employees at one time with them separated by employee on pages. Timeline app it would be nice to have dry option for diaper changes, especially when a child has frequent dry diapers.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
April,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Sherry from Altamahaw Baptist Church Day Care
Employees number: 11-50 employees
October 2018
October 2018
Smartcare Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
My overall experience has been good.
Pros
Quick and easy for staff, parents, and directors.
Cons
When you're having a problem, being directed to insta bug instead of a live person calling you back. Some things can be handled easier and quicker by a simple phone call rather than a series of emails. Problems and solutions are sometimes are not explained clearly in emails.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Sherry,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Ricarda from Tunbridge OST
Employees number: 51-200 employees
October 2018
October 2018
Billing issues
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Overall it is OK, not as dynamic as I had hoped. I like the digital log in/out process for families. However some of our families fin the two step process hard to follow.
Pros
I like the reports that I am able to run. I like that the staff can clock in and out and only access our stuff when they are workings.
Cons
1)The most important aspect of this tool is to be able to collect on payments. The billing system is showing bills as being due the next billing cycle, rather than the current billing cycle. My parents are confused and my payments are coming in late. If this issue is not fixed, we will be starting the next year with a new company. The customer service people don't seem to see the gravity in the situation, but if I cannot collect payment in a timely manner then I don't really need the service.
2) We use this service for an after school program. The timeline is not geared towards OST but to daycare. I would like to see some prepopulated timeline items specific to older students. Diaper changes and bottle feedings are not important to us.
3) The statements that we are able to generate for families do not meet the requirements for reimbursement for childcare. I have to create separate invoices to families with flexible spending accounts.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Ricarda,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Mishaun from Moonstone Inc
Employees number: 11-50 employees
October 2018
October 2018
Smartcare is Okay
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Our overall experience with Smartcare is only been okay. It still needs work but it supports our needs well enough for now. We are hoping Smartcare will make enough updates and we will love the program.
Pros
The software is great for giving parents update on the children. It is also good for daily attendance on children and staff.
Cons
The software has several bugs in the billing and statements to the parents. It needs more updates to make it accurate and more user friendly.
Also, reports for the children/staff need to be better to support the State requirements for the children and staff. It has many reports but they are repetitive, missing permanent information, not able to be sorted/filtered or just not necessary.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Mishaun,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Rebeca from MOntessori Learning Center
Employees number: 2-10 employees
October 2018
October 2018
Report use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It has been dificult
Pros
That Parent can make payments from the convenience of their cell phone
Cons
The fact that I do not know exactly what they see from the statement. The reports with the information that I need are not available
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Rebeca,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Cheryl from Simply Grace Learning Academy
Employees number: 2-10 employees
October 2018
October 2018
Smartcare for Childcare
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Overall my experience with Smartcare has been a positive one. We're still new to it and trying to figure everything out. I believe once we learn everything we can do with it that it will be a great asset to our business.
Pros
I like that it brings many aspects of childcare record keeping together into one program.
Cons
I find it hard sometimes to locate the function I am looking for. I like the shortest route to what I am trying to do.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Cheryl,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Bobbi from Kids of Promise Preschool
Employees number: 11-50 employees
October 2018
October 2018
Kids of Promise
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
1. Payment through the App is great
2. Posting is fast and easy
3. Cloud based makes it faster and easier, no need to do backups continually
4. Parents love the ease of checking in / out.
Cons
1. Reports are difficult to work with and I can't find a way to create specific reports we use. They also contain unnecessary information which requires having to do a lot of remedial work in the excel format. For example why is there a time (ie 12:00 AM) placed by the date. In order to effectively read the report I have to change every date to remove the time. Put it in a separate column so it can be deleted.
2. We can't easily move from one genre to another with a connection (Ex: If I'm in accounting and I need to check in the Children's area when I move over it doesn't connect me to the family's child I need. I have to find the child). This becomes annoying when I want to go from a child to their family and may not be sure of the family name or vice versa and have to find the second item instead of it working like a toggle.
3. In the state of Florida we need only one date on the Immunization Record (not the date of each shot). I can't use this feature to keep track of renewal dates.
4. Very difficult to create sign able attendance records for children receiving benefits from outside sources. I have to convert the all school PDF to Excel and then create a page for each child required deleting the unnecessary data.. We should be able to get this report by child or by class.
5. I would prefer to look at attendance records for children and employees in a monthly calendar format rather then the ledger format currently available.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Bobbi,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
October 2018
October 2018
SmartCare
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support team is an excellent, knowledgeable Customer Success Manager. I have not found the same knowledge when I just call into the support center.
Pros
SmartCare has wonderful, numerous reports for any information needed. All of administration can be of assistance to customers since we all have access to the same real-time information.
Cons
SmartCare is not compatible with QuickBooks Online, tech fee should be billed when tuition is billed, and the system should be able to accept wait list fees online before a child is enrolled so a customer can receive a receipt.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Mary from First Baptist Preschool
Employees number: 11-50 employees
October 2018
October 2018
Director Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It is extremely helpful in my childcare setting. It allows me to be mobile and to keep up on every aspect of my business with ease!
Love it!
Pros
The ease of use.
The customer support from support team has been amazing!
Cons
IF I had to knit pick......I suppose it took me a little bit of time to discover everything this software has to offer.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Mary,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Heather from St Vincent’s Academy
Employees number: 11-50 employees
October 2018
October 2018
Smartcare Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I’ve not switched to a new software because I’ve invested a lot of time into this one. I will give it another 7 months before I find a new software.
Pros
That I can access it from my phone and laptop.
Cons
It could be more user friendly.
Messaging is lacking the ability to email individual people or cc.
Many Reports are hard to navigate through
I have to switchback and fourth between family and accounting.
I find the overall process of things has to many steps and back and fourth between screens.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Heather,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
October 2018
October 2018
Smartcare new user review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
My clients seem to enjoy the convenience of paying their child’s tuition on their phone.
Pros
It gives me quick up to date information about tuition that has been collected and who paid.
Cons
I need more info on how to use the software. Not enough training at the beginning. I would like to be invited to learn more.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Karyn from Wesleyan University Preschool
Employees number: 501-1,000 employees
October 2018
October 2018
Just Learning
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Overall I have been pleased and hope the support continues,as I believe I may need it.
Pros
There are so many wonderful features we have t even tapped into yet but I am excited to try. My support person Has been great. I am using the iPad version as well and they are a bit different but I think I like the iPad more in most circumstances. We haven’t yet done a full billing or kiosk sign in. I like that I am allowed to move slowly I set up process.
Cons
I am not sure yet. So far everything has been doable. There is a learning curve for me transitioning from childcare manager. Not necessarily a bad thing. The hardest part has been setting parents to sign up.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Karyn,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Barbara from Shining Lights Early Childhood Center
Employees number: 11-50 employees
October 2018
October 2018
SmartCare Child Care Software Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Smartcare is good and has great potential but there are several things that need tobe "tweeked".
Pros
Smartcare is great for billing and allows parents to pay tuition immediately through autopay.
Cons
The sign in process is slow for parents because the app doesn't bring up the QR code quickly. We often have parents waiting in the lobby for their code to come up. Messaging is also difficult. Parents cannot directly message their childs teacher to inform of sickness or other items.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Barbara,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Barb from First Presbyterian Preschool
Employees number: 11-50 employees
October 2018
October 2018
Not working
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Many, many problems are occurring with Smartcare. It is not meeting our needs.
Pros
Nice to be able to see classroom ratios any time
Cons
We have to manually move 100 children daily as they move through our program. Not working for us at all.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Barb,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Jerrie from Alpha Learning Center
Employees number: 11-50 employees
October 2018
October 2018
Smartcare
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Electronic sign in for parents, family & friends to help save our trees
Cons
Automatic billing appears on a families account if the parent does not accurately sign their child out of the system in the evening.
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Jerrie,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Patricia from North Greenwood Baptist Church
Employees number: 11-50 employees
October 2018
October 2018
Smartcare is smart!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The benefits are that I'm having time saved. Also, I can look at the program any time of the day and know how many children are in for the day. I've been very pleased.
Pros
After getting Smartcare set up it works itself as long as it's used. I was spending a long time on collecting money each week but Smartcare does the work for me!
Cons
I was uncomfortable in the beginning because I need to see something work. The tuition came and I knew it did but I had to double check the work for a month before I was comfortable knowing the work was getting done. I'm now learning to "trust."
Response: Smartcare, SmartCare
Date: November 2018
November 2018
Patricia,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
