My experience with SmartCare has improved for the better.

The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.

Pros

I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.

Cons

Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.

Review

Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.

Pros

Smartcare is a product that continues to be enhanced to serve the needs of the consumer.

Cons

The parent connection lacks the desired functionality that would be used by my teachers.

It is all in one

It gave my parents what they wanted. And I don't have to pay for cc transactions any more.

Pros

I liked that it is 1 price a month. I don't have to add anything in to get everything they offer. My families have been happy since we moved.

Cons

It needs a teacher app. Every day I hear about how my teachers have a hard time with the web based site.

Needs updates to run more quicly

We are able to cummunicate with our parents so easily with Smartcare. We live in an era when people don't want to answer the phone but they will respond to a notification almost immediately. This has been very beneficial to our center.

Pros

I love that I can find students class by class. From a Director point of view I am able to search for individual children. You can sort children by several different methods which is nice.

Cons

Checking children in or out of the center is incredibly time consuming. There are several steps for each child just to check them into the center and then several steps again to check them out. The software is not fast, especially when using a tablet, so this process of checking in and out can take upwards of 1 minute per child. Teachers just don't have this kind of time to spend on taking roll. Our center continues to use paper rolls because of this issue. Please set up the check in a whole class at one time!

Loved it

Customer service was great in helping me to understand the set up.

Pros

Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc

Cons

It took a long time to set up all the tuition types and assign each child a tuition plan. It also didn’t have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month.