Ratings & Reviews

Overall Rating

4.43 / 5 (427)

3.98 / 5 (45)

Ease-of-Use

4.0 / 5

3.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

March 11, 2020

April 30, 2020

Pros/Cons

  • Pros

  • I love having all our data in one place! Also having an app that allows me to get contact information after hours is extremely helpful as well.

  • I love how easy the main interface is to use. It is also very easy to get in touch with customer service when you need direction learning how to use a new feature.

  • Cons

  • Managing this system is almost a full time job. The data upload process was complex to say the least and unless payments are processed through Neon, the continued data entry can be quite tedious.

  • there are a few quirks on limitations with reporting and social fundraising but they are totally things you can work with to get creative.

  • Pros

  • Checkin was very stable and was very consistent.

  • Easy to navigate, for the most part. Customer service is always friendly and solves my problem the day it occurs.

  • Cons

  • Although it is customizable it does take quite the effort to make it happen. There are areas of the software that cannot not be utilized for any purpose other than what it was created for.

  • In order to customize the look of Arena it requires skills we do not have on staff. We have been able to do a little bit on our own. I wish there were more choices on the front end.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots