About Pastoral Care


Pastoral Care is an on-premise church management solution. The solution enables churches to manage communications and relationships with their members. Key features include venue management, child safety management, wedding registration, financial management, funeral registry, data import/export and more.

Pastoral Care enables users to add new families to the church’s database or add members to an existing family. The solution lets users track attendance trends by creating rolls for Sunday school, kids’ programs, home groups and youth programs.

Pastoral Care can record givings, issue receipts and create summary reports for attendance, total givings and the number of commitments for particular events. It also provides a user dashboard that displays alerts, reminders, rosters and registries.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

29 Reviews of Pastoral Care

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

4 stars

(13)

3 stars

(3)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 29 reviews

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February 2017

Jill from Churches of Christmas Gladstone

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Caring for pastoral care

We have used this program for many years and seen it grow from good to great. With the cloud facility included now we have found it an invaluable tool for maintaining church records and making up to date information available and accessible to all staff at all times. The reporting capabilities are very powerful. The way the program works isn't always as intuitive as some other programs but easily learned. The privacy features are more than adequate and give confidence in using it. There are some features we don't use, for example the financial features. Being able to have multiple "churches" is a great feature and one we use to enable different groups to keep their own records. Overall this is a great program that saves us time, helps us keep track and stay people focused.

Pros

Powerful reporting tools.
Great privacy protection.
Keeps up to date information and data available at all times.

Cons

Not always ready to use.

Response from Jeem Services

Replied February 2017

Hi Jill, thanks for your review. We always love to hear how people are going with Pastoral Care.

January 2017

Jenny from Bendigo Baptist Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Great product

We have found PC12 to be an amazing product that is an absolute gift to the church. The program does much more than we have even tried to do, the security is rock solid and support fantastic. I would highly recommend it.

Pros

Price, features, ease of use, security, flexibility, user manual.

Cons

If I open the program and then do not use it for a long period of time it will crash.

Response from Jeem Services

Replied January 2017

Thanks for your great review Jenny, always a pleasure to hear how Pastoral Care helps our churches!

January 2017

Ian from Caboolture Region Uniting Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Restoring control to church records

In 2007 The Caboolture Region Uniting Church sought to find software to manage membership details and to develop communication processes that worked more effectively with our members. The Pastoral Care program opened up other opportunities to manage congregational life and to respond to other problems within church management and administration. We have been using Pastoral Care since 2008 to initially manage membership rolls. As our use developed and the training for the use of Pastoral Care Program through the training programme in Toowoomba that particular year, we have increased the database of membership details to suit the management of three congregations. Today the program manages Rolls, Email communication on a weekly basis, Rosters for congregation worship preparation, Membership directory, Blue Card registration, Congregation and membership reporting for statistical purposes. We are starting to utilise the visitation and care of members this year as we commence ministry with two ministerial agents. This will allow better security of internal communication of pastoral issues. The resources for financial, library, venue booking and asset register are yet to be explored, as at this point they are managed by other methods.

Pros

Ease of use and seamless updates

Response from Jeem Services

Replied January 2017

Thanks for your comments Ian, Great advise to start small and work your way up, as our software does do so much when you get into it!

January 2017

Scott from Gympie Wesleyan Methodist Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2017

PC 13 Usefulness

Pastoral Care has been a great addition to my office tools to manage our Church databases, directories and various ministries.

Pros

The latest edition is much easier to use than previous ones. The custom reports and directories are great and very easy to use now.

Cons

I would still like some more freedom to put some details into Custom forms without having to use a whole "group" of fields.

Response from Jeem Services

Replied January 2017

Hi Scott, thanks for your review. Yes, Custom reports has come a long way since we started them many versions ago, its great to hear how you are using Pastoral Care.

March 2017

Martin from Beecroft Uniting Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2017

Best Church Software Around

I have been using Pastoral Care for the past 15 years. In that time I have found it to be the best means of keeping the statistics of the Church in order. With each update, Pastoral Care has only got better.

Pros

Ease of use. Extent of Features

Cons

Cost

Response from Jeem Services

Replied March 2017

Thanks for your review Martin, its always great to hear how Pastoral Care Software is blessing a church! All the best, Russell

February 2017

Robert from Lugarno Peakhurst Uniting Church

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Excellent customer support

We recently migrated the software to a new server and had a few hiccups with remote access. I contacted customer support and our issues were solved immediately. A most professional organisation.

Pros

The software is intuitive and easy to use. The remote access via dropbox is an excellent solution denying direct access to our server.

Response from Jeem Services

Replied February 2017

Hi Robert, thanks for your review. It is always a great help to others to be able to read what software is available and how it works for different people.

February 2017

Rod from Elizabeth Church of Christ

Review Source: Capterra


Ease-of-use

1.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

February 2017

Pastoral Care 13 Review

We began with Pastoral Care 10 and the program does lots of tasks. Our issue is with using the program - we don't find it intuitive or user friendly. It seems to be the kind of program and help area that points you in the right direction but leaves you to work out exactly how to produce the report or complete the task . We have worked out what we want to do over the last 10 years and written our own instructions for our office staff. We are all in the "over 50" category but nevertheless each one who has used/uses the program finds it a little difficult.

Response from Jeem Services

Replied September 2017

Hi Rod, yes, I remember you and your church from some of the training seminars in the past (one we ran at your church) Thanks for your review, we are aware that Pastoral Care has grown to be a very powerful program, and this can sometimes overwhelm some people with the amount of options. You have already worked out the bets way to get the most, get a bit of training, and also write your own proceedures that are specific to how you work. Well Done! We are working on creating a manual that is more task orientated than feature orientated, and hopefully this will address some of the "how do I do this" scenarios. Best regards Russell

February 2017

Andrew from Blacktown Uniting Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

It really works for us

We have been using Pastoral Care since release 9, and we find that each new release brings a treasure trove of increased functionality.

Pros

It covers so much of our church's administrative and pastoral record keeping needs

Cons

the things I didn't like so much have been significantly improved in version 13

Response from Jeem Services

Replied February 2017

Hi Andrew, great to hear you have been with is for so long. Training is coming to NSW in March if you have anyone who needs it :)

January 2017

Alan from Gateway Presbyterian Anna Bay

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Gateway Presbyterians Experiences with Pastoral Care

Overall very good. Previous requests for assistance have been dealt with quickly. However, when sending emails to groups or roster groups there is no provision to CC another person. This limits the use of PC as quite often someone outside the group needs to be copied in (this has previously been raised as help desk request)

Pros

A great way to keep an up to date database that can be shared with the Ministry team.
Great tools for organizing rosters.
Ability to keep data on attendance.

Response from Jeem Services

Replied March 2017

Thanks for your review Alan. We appreciate all feedback. Your CC request has already been added to our pathway request list and will be considered for inclusion in Pastoral Care. Not all new feature requests are added straight away, and this is governed by the complexity and impact on the current currently released version. While your waiting for the feature to be added, you can always use the Tracking Email feature to send a copy of an email to a person not in the list. Tracking will send the email along with a list of who the email was sent to. Try it out and see if that helps for now :)

January 2017

Jo from Shellharbour City Centre Anglican Church

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

January 2017

pastoral care 13

Feel very frustrated that despite downloading and printing all 1700+ pages of the Pastoral Care User Guide it's no real help when I want to ask a question such as "How do I start to create a directory for my church?" I am hoping to attend a training day asap. Currently I am picking my way through the maze and getting some results, the help icon is helpful some of the time but with no availability to ask questions one to one it is a very frustrating experience. Messaging has its place but nothing beats talking to someone on the phone to get immediate answers.

Response from Jeem Services

Replied January 2017

Hi Jo, thanks for your feedback. Yes, training will really open your eyes, and you will move forward very quickly. Have you found the Help menu item on our website, from there you can get to the Help Desk to ask a question, and we always respond to "how do I" questions, and if needed, we can and often do call people to assist. On that help menu on the website, there is also a Tutorial Link that has video tutorials on each of the areas of Pastoral Care.

March 2018

Spencer from Bendigo Baptist Church

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2018

A fantastic database program. At times, it can be slow and basic, but the fields are comprehensive

It enabled attendance tracking and well as contact information, streamlining procedures.

Pros

It is a fantastic database service. The default fields are very comprehensive and you can add you own. It also organises it in a very simple manner. It has a huge range of reports and filters you can you to find and display what you are looking for, as well as contacting whole groups of people at once.

Cons

It doesn't handle multiple people accessing the database at the same time too well. It also has been prone to becoming very slow to load resources at times. It can also be challenging removing people from the database or separating families.

January 2017

Gayle from St Mark's Lutheran Church, Dalby

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2017

Pastoral Care RE 12

It is much easier to use than our earlier database. Finding specific information is easy. We don't use the software to its full capacity as yet, hopefully in the near future. Any support that we have needed has been by email. We have been satisfied with the response time.

Pros

Easy to use

Cons

That there is a new version update and costs!

January 2017

Irene from Newlands Baptist Church

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support