Bigfoot CMMS Software


 

Bigfoot Computerized Maintenance Management Software (CMMS) by Smartware Group is a cloud-based program designed to serve the needs of maintenance professionals worldwide. Functions of Bigfoot CMMS include preventive and predictive maintenance, inventory management, work order, asset and equipment management, purchasing, reporting/analysis and mobility. The system supports any number of assets and facilities and offers multiple language capabilities.

Bigfoot CMMS is configurable for different user types, security settings, site and location details and user access settings. The solution has an integrated Occupational Safety and Health solution to manage and track safety programs for regulatory compliance. In addition, Bigfoot CMMS can support integration with other systems, including enterprise resource planning (ERP) software, bar code technology, custom interfaces, advanced reporting solutions, building automation solutions and active directories.

Bigfoot CMMS is used in a wide array of industries including education, financial services, food and beverage, government, services organizations, healthcare, hospitality, manufacturing, retail environments and utility companies.

 

Bigfoot CMMS - Manage work orders, projects, maintenance requests.
 
  • Bigfoot CMMS - Manage work orders, projects, maintenance requests.
    Manage work orders, projects, maintenance requests.
  • Bigfoot CMMS - Maintain safety programs and incidents.
    Maintain safety programs and incidents.
  • Bigfoot CMMS - Add and track personnel certifications.
    Add and track personnel certifications.
  • Bigfoot CMMS - Manage monthly, weekly, and daily PMs.
    Manage monthly, weekly, and daily PMs.
  • Bigfoot CMMS - Glance at tasks, trends, and messages.
    Glance at tasks, trends, and messages.
  • Bigfoot CMMS - Gain insight into billing and user logs.
    Gain insight into billing and user logs.
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

67 Reviews of Bigfoot CMMS

 

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Software Advice Reviews (9)
More Reviews (58)

Showing 1-9 of 9

Stephen from Santa Cruz Seaside Company
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

LOADING ->

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product seems to AIM for the C- grade.

Pros

Customer Service seems at least willing to respond to every issue. You can close out several WOs at once.

Cons

I was working around how to be most efficient most of the time. I ended up doing several tests to test the speed to strategize the least clicks (page loads) as possible to do my job. My boss works right behind me and I don't want him seeing me look at a blank screen all day. Also our IT department said it couldn't do the basic permission functions for approvers which is very important so people don't approve things inappropriately. Food Service shouldn't be allowed to approve Marketing WOs etc.

Review Source
 
 

Stephen from Santa Cruz Seaside Co.
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

LOADING

Ease-of-use

Functionality

Product Quality

Customer Support

It feels like we are product testers, not customers.

Pros

Customer Support is at least willing to hear me out and pass on suggestions to the dev team. The look is visually okay.

Cons

Speed of loads. Errors. It feels like we are product testers, not customers. Product doesn't seem to like Active Directory. Lose work often to it reloading randomly.

 
 

Nicolas from SiAHORASi
Specialty: Hostel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Raid revision and user level of the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general is a software that serves in several areas, is a great advantage over other software

Pros

Interesting features that facilitate the user experience, although they have to be debugged and serve many business areas

Cons

Too rigid in the parameterization of the tool, little flexibility, although it can be solved by training the final customer

 
 

Jeremy from AP Exhaust
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Tried & True

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very intuitive, and easy to use. Like the new features of being able to use a mobile phone to take a picture of a problem, and attach it to a work order request.

Cons

Not much to add for the cons. If there has been any issues that arose the customer service/implementation team has been more than happy to assist.

 
 

Sika from Clark Hill
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Great value...lives up to its name..BIG HELP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We got this software about a year ago, and it has been an incredible benefit to our organization. It has allowed us to remain more focused on our daily activities as the software manages much of the things we had to do manually. It has increased our efficiency and output while decreasing our hours of input which is a great accomplishment.

Pros

1. Inventory
2. Organization
3. Orders
4. Budgeting

Cons

1. The interface
2. customer service

 
 

Lawrence from Hayhoe Studios
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Pricy but worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is very solid for facilities management and it does a very good job for us.
Great for inventory and asset management

Pros

The inventory
Reporting

Cons

None

Advice to Others

try it out!

 
 

Jason from Trinity Products
Specialty: Construction and Engineering

September 2016

September 2016

Bigfoot CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Customizable, easy of navigation and very automated

Likes Least

Price was way too high, but they were quick to negotiate

Recommendations

This is the only CMMS that has full cell phone app and navigation is very intuitive

 
 

John from Goose Creek Correctional Center
Specialty: Government

February 2015

February 2015

Goose Creek Correctional Center Bigfoot CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software was easy to set up and easy to learn. I tool almost no time to learn the basics of work order generation and tracking.

Likes Least

I have no real dislikes. Support is always available and courteous.

Recommendations

I recommend using all the online training aids and webinars.

 
 

William from TruFood Mfg
Specialty: Food and Beverage

February 2015

February 2015

Bigfoot CMMS review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is intuitive, and a user can figure out what they need to do, even if their training hasn't been completed. Also, the vendor support for questions or concerns has been rock solid. The implementation has been simple and was only limited by our the resources we had available to collect and input information into the system.

Likes Least

Speed could be quicker when moving between screens and applications. This is mostly a function of internet speed, so it's really not a product issue, but it is an ease of use issue.

Recommendations

It is a solid maintenance software package. It doesn't have a lot of specialty bells and whistles, but it can handle everything you need to manage industrial maintenance for a single site or multi-site company.

 
 
 
Showing 1-20 of 58

Ron from Plastic Industries
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Appeared to be a good package for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Preventative Maintenance tracking and auditing.

Pros

The price, functionality, support, and numerous upgrade options of the package met our immediate needs.

Cons

We didn't allow enough time and resources from all of our sites to input preventative maintenance
information, parts, pricing and labor cost to see the major benefits from the software.

Review Source: Capterra
 


April 2018

April 2018

good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Is very relaxing have a software that helps you a lot with all programming and monitoring the whole maintenance

Cons

Is too pricey they have to have a cheapest version to be affordable to every body, time to learn how to use the software is too much

Review Source: Capterra
 

Jason from Nike, Inc
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

The experience was great. The software team came and helped up startup and walked us through how.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to track some great information using this software. We were also thankful that the customer support team was able to help us get the software started.

Pros

The ability to track the needed information. It started off well with giving us information that we never had before and we began to become better managers because we had this new information

Cons

unwillingness to change when needed. We needed them to make change that would benefit how we tracked and did business and they were unwilling to budge on the programming side.

Review Source: Capterra
 

Andy from SDSP
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

We utilized Bigfoot for a couple years at our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organized Maintenance Work Order and Purchase Orders

Pros

I was primarily a user of the purchasing portion of the software and found it easy to use. I prefer it to the CMMS software our company uses today.

Cons

The overall costs was the primary reason our company switched to another CMMS software. However, the data extraction went will and we retained all our records and were able to "dump" them into our new system. I think some of the graphic maintenance trends could have been better.

Review Source: Capterra
 

john from State of Alaska
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Often have loss of service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the idea.

Cons

Customer service not available in a timely fashion. We often find our system down with no option to get the problem fixed.

Review Source: Capterra
 

Bill from MJB Wood Group/PWP
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Not pleased with the system. Little customization options, little customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The setup is relatively easy.

Pros

Leaving it at work when I go home. Truthfully, it is not that bad but I am certainly left with a less than expected product. Now would be difficult to dump my data for something else. Must wait for updates.

Cons

The con from the software group that they will help you with customization by giving you "Free" Consulting hours. Then when you go to them with something simple, they say they have no interest in pursuing it. And then deduct from you "Free Consulting Hours" Very sorry I purchased this software. Now I feel as though I am stranded on an island with a less than functional CMMS.


Has no concessions to tying and asset into a PO for purchasing and cost analysis for a particular asset. Software group was unwilling to help. Called and told me they were "Uninterested" in pursuing my request. In the same call they asked for license renewal. Stuck in a database that is now a waste of time after two years.

Review Source: Capterra
 

Brent from Francis Ford Coppola Winery

January 2017

January 2017

Review of Bigfoot

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall the system works as it should with the exception of the speed, something about this program is extremely slow compared to all the other applications on my computer. I've done everything recommended to increase the speed but it doesn't make any difference, overall it's slow. Other than that, system works as it should.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Brent, Smartware Group takes performance concerns very seriously, and we apologize for the inconvenience you are experiencing. You are invited to contact the support team at 866-858-7800 ext. 3 or e-mail support@bigfootcmms.com to ensure your application is optimized as effectively as possible.

 

Barry from TJ Beall Co.

January 2017

January 2017

Money well spent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bigfoot CMMS has cut our unscheduled down time by 30% in the first 18 months after implementation. We are able to focus more on preventive maintenance now, vs's unplanned down time which directly affects customer orders and on time deliveries of products. We are very happy with the program and the technical support we receive from Bigfoot.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Thank you, Barry. We're happy to hear of your success with Bigfoot CMMS and we look forward to assisting with further improvements in the future!

 

Chris from Michaels DC

January 2017

January 2017

keeps us on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this system keeps me and my team on track. I know what PMs need to be done and what parts we are low on

Review Source: Capterra
 

Kyle from Massilly North America
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great CMMS For Any Experience Levels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am new to maintenance and getting started with Bigfoot was extremely easy. One of the best programs to get a maintenance department under control and easily find and create work orders. The inventory side is just perfect for ease of access for even the least of the computer savvy. Keeps our equipment well organized in a visually appealing way. Thank for being there when we have questions and need help solving problems.

Pros

-easy to use
-convenient
-simple UI

Cons

-sometimes get strange errors when saving

Advice to Others

Remove minimum storage capacity for documents and images. Make the Android app usable by anyone that pays for Bigfoot not based on tiered users.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Kyle, your comments are much appreciated. Please don't hesitate to reach out to the Help Desk regarding any issues you may experience while saving at 866-858-7800 ext. 3 or support@bigfootcmms.com. Thank you for your review!

 

Breck from Essentra
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Old version of Bigfoot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

New version appears much more suited to our needs. Currently using the older version which is cumbersome as compared to the revised package. Considering upgrade at this time.

Pros

The new version

Cons

Old version is very cumbersome. No cloud interface.

Advice to Others

Get the latest version.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Breck, thank you for your input. Don't hesitate to contact your Account Manager directly or reach sales@bigfootcmms.com or 866-858-7800 ext. 2 to be put in touch with your AM.

 

Brian from operations@jacksonconventioncomplex.com
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Good program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The bigfoot program is a great asset in any organization. From working with inventory to preventative and reactive maintenance, the program is great! We even use it to track our safety issues and training programs!

Pros

Web access, mobile app, very robust

Cons

can be slow at times, mobile app is still relatively new, but improvements are being made almost daily.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Brian, we appreciate your comments. We welcome you to reach out to the Help Desk for performance optimization tips at any time by calling 866-858-7800 ext. 3 or e-mailing support@bigfootcmms.

 

Janet from SMG

January 2017

January 2017

ALTUM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many features, graphs, and reports to select from. The Mobile app is a plus and has been useful in expanding work order history. The import function has been most useful with third-party vendors. The monthly reminders are also useful for Corporate objectives.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

We appreciate your review, Janet!

 

Neil from Infrastructure Alternatives Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Port Austin Water and Wastewater System Bigfoot Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To date our experience with the Bigfoot CMMS has been very good. The support personnel are excellent. We are continuing to modify our set up since we have both wastewater and drinking water assets to maintain. We hope to streamline some items since we operate with a small crew responsible for everything. In managing our budget, tracking inventory of materials and including special instructions for specific equipment is helpful.

Pros

ability to insert specific instructions for equipment that receives infrequent maintenance, and the ability to attach material lists to them, such as a specific quantity/type oil/filter/etc. Appears excellent for municipalities that have multiple crews performing maintenance at a variety of locations at same time.

Cons

A bit overwhelming and large for small systems with small crew sizes.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Your review is appreciated, Neil. The Smartware Group Consulting team works diligently to ensure the powerful functionality of Bigfoot CMMS is configured in any easy-to-use, intuitive fashion to specifically suit your team's needs; feel free to contact the team at consulting@bigfootcmms.com with any requests for assistance.

 

Joseph from Harney District Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Bigfoot Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Bigfoot program has worked very well for our facility for the money, we use primarily the preventative maint. portion of the software. Works great for keeping staff reminded of pm jobs. We have not even scratched the surface of all of the junctions that the software is capable of.

Review Source: Capterra
 

Dan from Deseret Manufacturing

January 2017

January 2017

CMMS product on the rise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a good basic platform and each update adds features and functionality. It has had problems with different browsers, but customer service and tech support have been great to resolve issues.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Dan, many thanks for your feedback! We welcome you to take a look at the Bigfoot Enterprise+ solution, which offers a host of other functions and configurations. Don't hesitate to reach out to your Smartware Group Account Manager directly or e-mail sales@bigfootcmms.com for more information.

 

Josh from SMG / ShoWare Center

January 2017

January 2017

SMG / ShoWare Center Altum

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I appreciate all the features and capabilities of the software, but it is dreadfully slow to the point that it discourages usage.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Josh, thank you for your feedback. We welcome you to contact the Help Desk for application optimization tips. Feel free to call 866-858-7800 or support@bigfootcmms.com at any time.

 

Ron from Plastic Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Bigfoot Software Review Update

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've presently purchased the Bigfoot Enterprise Plus version and we are in the process of inputting the data at this time. The reason for the upgrade is we wanted the features and functionality of the Bigfoot Enterprise Plus Software.

We intend to track total cost of ownership by utilizing WR (work request) tabs, cost of parts, ROP (reorder points), ROQ, (reorder quantities), labor hours and cost, total cost of parts in inventory, etc.

Pros

Functionality

Cons

None at this time

Advice to Others

I'll have more feedback as we become more familiar with the software.

Review Source: Capterra
 

Mary Lou from NPU

January 2017

January 2017

Program Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience is very good. Training and Help function are very good. Navigation is very good. Upgrades have been seamless. Support has been excellent.

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

We are grateful for your feedback, Mary Lou!

 

Daniel from Van der Linde recycling
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great solution for tracking service and repairs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bigfoot has been the solution that my company needed to maintain accurate records of repair and service. The pm feature has produced real savings in downtime and repairs simply by keeping the schedule for me. The integrated parts and inventory tracking has allowed us to view, in real time, what each job costs the company. We would be lost without this product. For what it costs, this software will pay for itself many times over in just a few short months.

Pros

repair tracking

Cons

processing PO#S

Review Source: Capterra

  Response: Smartware Group, Smartware Group, Inc.

Date: January 2017

January 2017

 

Many thanks for your feedback, Daniel. We want to be sure you're able to maximize the full usage of Bigfoot Purchasing functionality, so we'd like to have your Account Manager reach out to you. If you'd prefer to speak directly with your AM, feel free to do so or e-mail sales@bigfootcmms.com.

 
 
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