IBM Maximo Software


Maximo Asset Management by IBM combines asset management with maintenance management. From a single system, companies can monitor and manage the full life cycle of their enterprise assets, including facilities, communications, transportation, production, infrastructure and more. This centralized functionality ensures that users have visibility and control of asset conditions and processes while increasing productivity and lowering downtime.

Maximo is deployable on the cloud and or on premise and is accessible from almost any device. There is no software or hardware to install or maintain and systems administration and regular updates are included with the software.

Maximo includes a full suite of tools, including asset and inventory management, predictive and preventive maintenance, and work order management. Online support resources and training pages allow users to expand their product knowledge at their own pace. Reporting, KPIs, and dashboards help administrators collaborate and view trends.



51 Reviews of IBM Maximo

Overall rating

4.18 / 5 stars

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Showing 1 - 20 of 51 reviews

August 2016

Adi from Oil Production Company


Ease-of-use

4.5 of 5

Value for money

3.5 of 5

Customer support

3 of 5

Functionality

3.5 of 5

August 2016

Maximo expert started as a consultant and now at the client side

Pros

Capable and has amazing industry verticals which set Maximo apart from all competitors. The addition of HSE manager was a great value and the recent Supply Chain functionalities enhancement were spot on. Overall, when it comes to having an out of the box product with deep industry understanding, Maximo is the way to go.

Cons

##Product 1: The product lacks standards business processes, just like SAP, Maximo must ship with standard business process. Stressing on the same point, I'd rather spend time and money understanding the standard business process and using it as a starting point than having the absolute freedom to create whatever because this is where "replicating legacy systems" starts.

##Product 2: It is difficult to justify Maximo investment compared to Oracle EBS or SAP! unless you really need a specific industry vertical, Maximo is one system which require million integrations. Hence, Maximo must ship with, not only the excellent MIF capability, but also with free integration adapters to major systems from Oracle and SAP. The cost of maintaining a custom integration between Maximo and those systems is just to high compared to integrations between Maximo and less demanding systems.

##Vendor 1: If IBM is not able to provide a fully integrated ERP system, then they have to make the product more appealing by reducing the cost of getting up and integrated with the existing ERP system. Not only by offering a generic way to integrate but also to provide a set configurable integration adapters with business cases.

##Vendor 2: The licensing scheme has to be revised to become more flexibly, every product has weaknesses compared to competitors and if IBM cannot offer a full ERP then they must take it easy and compensate somewhere else.

November 2018

Dominic from Sentz Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best in class EAM

Maximo is a very complex system that can be configured to your exact needs. While there is some upfront learning curve, once you get the hang of it, you're only limited by your imagination as to what you can solve with Maximo. We've tracked everything from people, to refrigerant, to timecards, to schematics, and so much more.

Pros

Maximo can do EVERYTHING. And if it can't, you have the tools within the product to build it. Maximo has a multitude of add-ons, industry solutions, etc. that add functionality to meet the needs of nearly any industry or use case. We've been implementing Maximo at clients of all sizes for years now and never had to tell a customer "No, it can't do that".

Cons

The only drawback for some customers is license pricing. Compared to the rest of the market, IBM is in the higher end, but you get what you pay for and much more with Maximo! Also, IBM's COTS mobile solutions to interface with Maximo are a little lacking, but there are a multitude of 3rd party solutions that will work even better.

September 2016

Paul from KCBPU


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Administrator and End User

Pros

It's simply the best! IBM seeks to have the best CMMS product available and they have that and they continue to make it better all the time!

Cons

I think the licensing scheme is confusing and hard to understand. I think it's a road block to asset owner's looking for the best CMMS.
I think the cost is prohibitive. I realize it's an expensive product to produce and maintain but I also believe it's severely overpriced.

Requires asset owners to lean heavily on implementation partners who do not fully understand the product (as an end user) and as a result they are not able to help match the customer needs with the product ability.

January 2019

Greg from Mallinckrodt Pharmaceuticals

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Essential for Reliability Centered Maintenance

Maximo is an essential piece of software for any maintenance organization to track and manage work orders, manpower, and maintenance costs. Routes are especially useful for setting up preventative and predictive maintenance in the most effective and efficient manors. To get the most out of Maximo carefully plan the structure of your asset and location heirarchy and ensure every asset is included.

Pros

Ability to track and manage work orders so you understand what is happening at your facility.

Re-using and duplicating job plans takes away the tediousness of writing equipment specific maintenance procedures.

Cons

Very powerful for building and tracking maintenance KPI's but can take training and experience to use to it's full potential.

January 2015

Scott from Pretium Packaging


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4.5 of 5

January 2015

Three years of use

Pros

The product is very straightforward and easy to use. With a little work and thought on the input end, the system grows itself into a very powerful tool. The gentlemen who performed my startup took time with me and reviewed what I was looking for out of the system. Then they ran a quick, mocked-up model to ensure the outcome was what I really was looking for. I was able to provide all my input data in simple Excel spreadsheets that they scrubbed and uploaded into the system, and it has been growing since. They are highly supported; I am still treated with the same attention and aggressiveness as I was when we first started. Every couple months, I look to have additional reports and queries created, and the same amount of professionalism is still shown with each request.

Cons

With the way we have the system set up, we have 10 different locations. The only drawback is if we transfer an asset from one plant to another, the receiving plant can not see the asset history. We have the system set up so each plant only sees its own assets, so this way, they just have the options of choosing the asset for their work orders. This way, they are charging the labor and part to the correct assets.

August 2016

Scott from Arizona Public Service


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

August 2016

Maximo in the Utility Space

Pros

At the time of purchase we bought Maximo from PSDI. The product at the time allowed us to standardize on a distributed platform while saving costs at an enterprise level. As some of the main players from PSDI moved to IBM after the purchase, the support model stayed the same. IBM did bring a bit more scalability to the tool while leveraging various partners for bolt ons and integration.

Cons

As Maximo changed hands the licensing model changed along with it. With all of the good IBM brought to the table, per user costs did rise.

May 2018

María José from Cargill

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2018

Very powerful software, perfect for medium to large industries.

Pros

What I like the most is: traceability, functionalities, conectivity. If you feed the software with good information, it will be a powerful tool for your company. You can keep track of a lot of things in one place. Perfect for maintenance management. Everyday I learn something new about it.

Cons

What I like the least would be the ease of use, interface is not very friendly for user, in my opinion. When you learn two or three things you start understanding how every module works, because it's similar, but some things don't really make sense at the beginning. And some functionalities work better from one browser to other, so I keep changing browsers (from Edge to Chrome, for example)

May 2016

Ken from South Carolina Electric & Gas


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4.5 of 5

May 2016

Maximo Administrator's Review

Pros

Maximo is a very "all inclusive" software that can be used for whatever your business needs are; flexible enough to adapt to your business; and meets industry best practices to help set process standards. Maximo UI's are very easily configurable to provide a look and feel that suits your needs and allows your legacy process work flows to be automated.

Cons

Maximo can be very complex during initial implementations and certain upgrades.

September 2016

Wayde from Kinder Morgan Inc.


Ease-of-use

3.5 of 5

Value for money

3.5 of 5

Customer support

3.5 of 5

Functionality

4.5 of 5

September 2016

Maximo User / Administrator for the past 20+ years, very flexible

Pros

The good and bad is the flexibility of the product. Each company implements and utilizes the software differently. But, companies who have similar issues can share solutions through the numerous User groups, like MUWG and GOMaximo.
In addition to being a great asset / maintenance management package, it is also a developmental platform so it can be configured to solve many problems and replace in-house systems.

Cons

Being so flexible, there are times, especially when upgrading to a newer version, that it is difficult for IBM to duplicate issues we are having.

December 2017

William from Sodexo

Company Size: 10,000+ employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2017

A very positive experience with Maximo.

One of the more complex CMMS systems on the market today.

Pros

The program is very robust. It is deep in that you can drill down and be very specific as to the type of reports you can generate. It's PM capabilities allow you to create a huge database.

Cons

The program is not particularly user friendly. It requires a good deal of training for both data entry and to generate reports.

April 2017

Tara from Sisters of Charity of Nazareth

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2017

Maximo Review

I spent 10 yrs using Maximo for a previous employer. The desktop version is very easy to use. There were several issues getting ipads to sync up the correct inventory numbers.

Pros

The functions that I needed worked very well

Cons

There were a lot of functions that weren't needed. Needs more customization.

August 2017

Alejandro from Viewnext

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2017

Good customization capabilities

Pros

Good customization capabilities using application designer and data base configuration
Easy to integrate with other systems with MIF.
Very intuitive user interface

Cons

Deployment can be complex
Good consulting skills are key to success.
Licensing model could be complicated.

July 2018

John from Brill, Inc.

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

July 2018

Maximo Review

Pros

Once your learn how to use all the functions, a very capable system for WO's, parts, etc. Used it on a daily basis.

Cons

It took some training on how to use it properly. There are a lot of features, not sure if you could really use them all.

January 2019

rekha from CSC

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Maximo

This has been widely used in IBM and other organizations, for ticketing purposes. It helps in documenting the IPC activities to the required customized level.

Pros

This tool provides ITService management ticketing tool Options with low cost. It has features at par with competitive tools, providing Incident, problem, change modules.

Cons

service level reporting module can be improved

August 2016

Chris from NIPSCO


Ease-of-use

4 of 5

Customer support

3.5 of 5

Functionality

4 of 5

August 2016

Maximo Review

Pros

The ability to configure the application, particularly in the recent versions. We're currently on 6.2 which has limited configurability, but version 7.x and greater seem to have an extensive amount of configurability without the need for customization.

Cons

The overall user interface of the application. I'd like to see it modernized.

August 2016

Melanie from Santee Cooper


Ease-of-use

4.5 of 5

Value for money

3.5 of 5

Customer support

4 of 5

Functionality

4.5 of 5

August 2016

Excellent asset management software

Pros

The software is user friendly and is very flexible to meet our demands.

Cons

The product licensing structure is expensive. At our company, we are currently competing with an Oracle product. With Oracle, when you have the license to one module, you have access to all of the other modules.

August 2016

Ramesh from CSC


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

August 2016

8+ Year of experience in Maximo as a Senior Consultant

Pros

Maximo can be used across domains. It also come with variety of addons and industry solutions provide options to choose best fit solution. IBM keep Maximo up to date with Market trends. Maximo is very easy to configure and tweak as per business need.

Cons

Maximo Licence Cost is on higher side compare to other EAM product.

August 2016

Jagadish from Accenture


Ease-of-use

1 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4.5 of 5

August 2016

Maximo technical architect

Pros

SOA frame work,applications supports maintenance domain

Cons

Need focus more FMEA analysis and enhance product to handle important Reliability concepts,the way SAP is coming as a single platform for enterprise giving customers to re think on having separate infrastructure for Maximo.

November 2016

Dane from HHF Planners

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2016

Maximo Enterprise Asset Management software

The software is fairly complex out of the gate, so self training for meaning full use is hard and slow going. Add-on modules with additional licensing costs and some level of customization are more than likely required to get meaningful functionality which drive up costs and the need to have experienced developers involved in start up.

Pros

This software is widely used throughout the client base that we serve. The software is fairly robust, and can accommodate most facility management program needs.

Cons

The software is not very user friendly, partly because of the complexity and depth of possibilities when trouble shooting issues.

August 2016

Marcelo from Cyberdiver


Ease-of-use

3 of 5

Value for money

2.5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2016

Maximo Consulting for several companies in Brazil

Pros

The flexibility of the product, that can interface with anything with a .txt file generation and the possibility to easy adapt any new system, also the web services and the programming script languange

Cons

Price is too high. It really is an excellent product, but the price does not allow the SMB market to use it