About CapLinked

CapLinked is a cloud-based integrated file sharing and document management solution that helps businesses seeking to exchange confidential documents with third parties. The most common uses of the application include mergers and acquisitions transactions, raising capital, licensing, asset sales and due diligence.

CapLinked’s activity dashboard allows users to monitor notifications, view recent activity and manage messages and contacts. Workspace is a secure platform by CapLinked for storing and sharing documents with buyers and sellers. With role-based permissions, users can configure document security and access modes for different user sets.

CapLinked's collaboration features allows teammates and external parties to edit and collaborate on a s...


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Supported Operating System(s):

Web browser (OS agnostic)

84 Reviews of CapLinked

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(52)

52

4 stars

(28)

28

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 84 results

February 2018

Elmo from YGreen Capital and Advisory

Verified Reviewer

Industry: Management Consulting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Super easy to use

Pros

The ease of use is the one of the reasons why we use CapLinked. We work with a lot of outside consultants and customers that need to access folder and files and not once did anyone struggled to access their data. We tested a few data rooms and CapLinked was by far the best value for money. We moved away from emailing any files, we just send the CapLinked link to the relevant person and our data is safe and secure.

Cons

None for our application. One nice to have feature would be to have a more comprehensive version control than is currently available.

Response from CapLinked

Replied December 2019

Hello Elmo, We are glad to hear you found our platform cost efficient and straightforward! We have since updated the ability to upload new versions of files. We hope to work with you again for future projects. Caplinked

May 2019

Sandra from Murphy McCormack Capital Advisors

Company Size: 2-10 employees

Industry: Investment Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2019

CapLinked - Pros and Cons

Pros

Compared to similar options, CapLinked is a good value for the product - the pricing is good for what you get with CapLinked. Among the things I like about the software are the search feature, updates are emailed when files are added, it is easy to move folders and files, easy to change the order of folders. The product has a great feature that allows the Administrator to see the view that any User is seeing, which is helpful when Users call with questions.

Cons

The product is not as intuitive as other secure data vault services I have used. It took me some time to understand that Users have to be part of a "Group." The other thing I don't like is that you have to contact customer support if you want to delete a "Workspace" from the system - Admins are not able to delete. I understand the concept, to avoid inadvertently deleting a workspace, but still prefer to have that ability as the Admin.

Reasons for Choosing CapLinked

Generally it was about the value. As I said CapLinked is not as intuitive as some other products I have used, but the value we received for the price is very good.

Response from CapLinked

Replied December 2019

Hello Sandra We are glad to hear you found our platform cost-efficient! Admins will soon have the ability to delete workspaces at their discretion. We hope to work with you for future projects. Thank you, Caplinked

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

April 2019

Didn't honor agreement; tried to increase fees more than 300%

Terrible. They gave our non-profit association members a good deal to get us onto their platform and entered into a long-term data room supply agreement; a couple years later, they wouldn't honor their agreement. Don't do business with this company.

Pros

There are a lot of data room providers and Caplinked was getting off the ground and offered our not-for-profit regional association a long-term program to switch from our incumbent provider and join their platform for the same fees we were paying our incumbent provider. After a reasonable transition period, we adopted the program at Caplinked. We transferred a number of users and conveyed the dynamics of how our association interacts with our incumbent provider and were told there were no issues coming over. The association members used 50-75 data rooms at any given time.

Cons

After using the platform for a few years, the company came back and claimed we were getting too good of a deal and they wouldn't honor it. We used the service consistent with how we outlined the service in our contract when we negotiated our agreement. They threatened to shut down the service to the members and then said to stay, we would need to pay fees that were more than 300% higher than our current rates. When you're in the middle of transactions, you don't want a data room supplier threatening to shut down your rooms or holding you hostage to higher fees than you bargained for. We contacted our previous data room vendor, V-Rooms and transitioned back to them for the same rates we had with Caplinked. Obviously, they weren't problematic and we got excellent support from V-rooms transitioning over. The tactics and interactions with Caplinked were terrible. They knew they had you over a barrel and it felt like our not for profit association and its members were being bullied or blackmailed. We will never do business with these guys, no matter what the capabilities of their rooms. We interacted with the Company CEO and VP Sales. We paid annually through September and expected a reasonable transition off their platform for existing rooms in service. They noted they applied our fees to their new proposed rates and we couldn't transition off in a reasonable time-frame.

Response from CapLinked

Replied December 2019

Hello! Thank you for your feedback! We are constantly improving our features for the ease of users. We appreciate input from the user perspective. We hope to work with you again for future projects. Thank you, Caplinked

June 2020

Nalan from Software Industry

Company Size: 51-200 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

CapLinked Review

Overall experience was positive. Pros: 1. Incorporated tutorial videos for each section 2. Fancy look, video can be uploaded on the welcome page 3. Q&A section: reply from admin user can be send directly to requester which will then only be visible for these 2 individuals or admin user can reply posting this to the Q&A section where the requester will stay anonymous but all users in the work space would be able to see the question and answer. Cons: 1. Although the platform has some really great features, it is in some places somewhat cumbersome to handle. 2. Permissions are on the folder level and not on a the file level. File would have to be uploaded into an individual folder to restrict access 3. No restricted view access for single users within a group available. Permissions are on the non-admin group level. The individual would need to be in his or her own non-admin group to receive different permissions 4. No notification will be send out if a file or folder is deleted

Pros

- Personalising the data room with company logo and also being able to upload videos. - Folders and sub-folders can be restricted to view only or download and upload as well. However, permissions can only be restricted on group level not on individual level. Solution to create team group for individual to restrict view access for different folders / sub-folders. No option to restrict view / download permission on individual files. - E-mails via the workspace can be send to members of the same workspace to ask questions or for collaboration.

Cons

Although Q&A availability is great, unfortunately the usability is not very user-friendly, especially when trying to find the already answered questions. It would be good if the Q&A section would have a better order so one can see where the answers and questions relate to similar to a table of contents i.e. pointing to the folder if one would like to review all related questions to a specific topic in a folder or sub-folder.

Reasons for Choosing CapLinked

Usability and appearance.

Response from CapLinked

Replied July 2020

Hello! We are glad to hear your experience with Caplinked overall positive! We are currently working on a new version of our Q&A feature that will provide many new updates for advanced usability. Thank you for your feedback! Thank you, Caplinked

May 2019

Ricardo from Vogue International Agencies

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Apparel & Fashion

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2019

Complex scenarios made easy by Caplinked

My Organization requirement was to set up a virtual data room in order to fund race a project initiative. Caplinked made possible to get it up and running with a professional customized interface in record time allowing me to keep track of all the operations as per documents and other media files shared with the invited users, get detailed weekly reports and control the whole operation until the end.

Pros

- How friendly it was to set up and customize a virtual data room for my organization. - Robust features, such as: activity tracker, security, Q&A and customized messages. - Everything is recorded by Caplinked. Every single transaction was recorded by Caplinked as much for administrators and organizers as for users.

Cons

- Reports customization feature is missing. - Not many support guides available.

Reasons for Choosing CapLinked

Mainly on cost vs requirements evaluation. They provided me exactly what I needed on a very good and flexible rate.

Response from CapLinked

Replied December 2019

Hello Ricardo, We are glad to hear you found our platform user-friendly and straightforward! We are constantly improving our features, including updating the Activity Tracker, for the ease of users. We hope to work with you for future projects. Thank you, Caplinked