We have 4 locations and use PaperSave to facilitate remote invoice approvals between the directors.

A complete audit trail of approvals; better, clearer communication; much less paper to sort on my desk, as invoices are now either emailed to me or not crossing my desk at all.

Pros

Definitely the customer support. Their support engineers are wonderful! I also love that we can look at an invoice from anywhere, that site directors can leave comments and that there is a web view available. We can also add files to our journal entries and vendor records.

Cons

Sometimes it requires a lot of clicking! This is not a problem for me, but some of the staff members using PaperSave have trouble because of their low internet speed at their work site.. We had to get new scanners that were TWAIN compliant, which was an added expense.

Great way to manage workflow

Pros

I liked the fact that you could have many different users at many different levels with different levels of approvals. I loved that the product synched with our accounting software so we did not have to manually attach invoices in the accounting software. It is also great to search and run queries to see where an unpaid/unentered invoice is at any point in the process.

Cons

There is a lot of sorting up front. It would be great if the system was smart enough to scan the bills and sort them automatically based on different criteria that is located on the invoice.

It's title says it all

It was a slow adaptation, but overall it's been a positive change in our organization. We've drastically reduced the amount of paper and ink waste in our building. If that was the only thing gained, then I'll take it.

Pros

It simplifies the invoice process dramatically by making the internal process digital. For our finance team, it helps them be more efficient knowing that invoices are coming in with the proper information filled out.

Cons

The software integration within our institution can get clunky at times. For example, sometimes I drop a file into the papersave folder and it doesn't show up when I open the software. When I need additional approval on items, it'll only sometimes email my superiors that they have pending items in their box. These small examples slow down the process a bit and need to be worked out, but it might be something on our end.

PaperSave may be a good product but support is MISERABLE!

We bought PaperSave to add onto our Blackbaud Raisers Edge. It feels like its a web based company with everyone working from home. Nobody ever answers their phone and take long to call you back. Its always bad to deal with a company without a building and people who answer their phones. One month after install the database gets "corrupted" according to them. They say its our version of SQL. But they knew what version we had when THEY installed it and never mentioned it. If it were up to me I'd never do business with companies like this.

Excellent Document Management with Workflow and Automation

The best thing about PaperSave is that there are 3 Solutions rolled into 1, i.e. Document Management + Electronic Workflow + Transaction Automation. Moreover, it is Integrated with Microsoft Dynamics GP, AX, SL, & CRM and Blackbaud's solutions like RE, FE, EE & CRM

Amjad Gillani

I wand to save the paper and move the file or document through electronically web based ASP.Net C# application can be easly modified source code

fPaperSav, has caused widespread discontent in our agency.

Pros

Not much to like. Wish we had picked another program. Thought this would save both time and paper but has accomplished neither.

Cons

Overly complex. Ridiculous number of steps. Not intuitive. Staff needs lots of IT help. No one can learn it by rote.

Best Document Management System

User friendly , Times Saving , High Availability and great customer support !!!