Front Software


 

Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communication workflows.

When a message comes in to Front, users have the option to assign messages to specific team members, start internal discussions around messages within the application and sync work across other software such as Salesforce and Github. Users can also set up rules for automatic actions when messages meet certain conditions.

Other features include reminders, response templates, the ability to follow conversations and real-time alerts when another user is responding to a message. Front also includes analytics and reporting tools that let users view metrics for categories such as inboxes, user activity, tags and customers.

Support is provided via email and an online support forum. Pricing is per user per month, billed annually.

 

Front - Create rules
 
  • Front - Create rules
    Create rules
  • Front - Discuss messages
    Discuss messages
  • Front - Reply to messages
    Reply to messages
  • Front - Reports
    Reports
  • Front - Integrations
    Integrations
  • Front - Mobile view
    Mobile view
Supported Operating System(s):
Web browser (OS agnostic)

83 Reviews of Front

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Mike from Vindy HQ
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best email app out there

Ease-of-use

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Really, really good!

Pros

Easy set-up, great usability and finally a good way to work on emails together.

Cons

Nothing about the Front email software. The Front chat software could use some optimization I guess. For example: I don't think the messages in the Front app are clear wether it's an email or chat. While chat is more urgent than responding to an email, it would be better if these two are more separated from each other.

Review Source: Capterra
 

Tais from Carphone Warehouse
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

It makes easy to interact with my colleagues!

Ease-of-use

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Pros

Shared inboxes is the thing I like the most. It's easy to update my work colleagues. Managers use it frequently to let us know the latest news from work.

Cons

I personally haven't found any problem or dislike at the moment, if I'm honest.

Review Source: Capterra
 


August 2018

August 2018

Management software linked to the emails

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Pros

First, as I have tried several task management softwares, I appreciate how this tool allowed me to integrate the data that I already have in other softwares. Secondly, the functions available even through the emails are super useful.

Cons

The software overall works correctly, the only problem I might say is that it is expensive compared to what other free software offer.

Review Source: Capterra
 


August 2018

August 2018

One of the best communication softwares out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Front App offers the whole thing you would desire from a team-based support and email management system. The pricing form may not effort for all types of corporation.

Pros

In this modern era, we are paid for numerous prospects to modify the world, and even fewer while these prospects are with a collection of diligent, compassionate, and modest persons. I can effortlessly say Front App is one of these prospects. In my time here, I have been continuously challenged by the working team's grit and inquisitiveness; asking hard questions to explain hard problems. Furthermore, I am continually enthused by how everybody celebrates their achievements or be trained from their stumbles with an air of elegance, forever determined for the continuous enhancement as an individual, for their team, and for the corporation.

Cons

Individuals here are super fervent concerning what they achieve, but occasionally that can direct to irregular work/life stability. It is also quite costly.

Review Source: Capterra
 


August 2018

August 2018

Good email tool

Ease-of-use

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Pros

Good collaborative email tool for multiple people managing the same inbox

Cons

Some of the rules/presences can be difficult to dial in

Review Source: Capterra
 

Emma from Kurasu
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Customer support has never been better

Ease-of-use

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Pros

It's easy to use, you can integrate various email addresses into one main account. You can assign emails to team members and converse with team members in the same interface as the customer email. It's very easy to manage. Our customer support is very fast and effective because of this!

Cons

At first it took getting used to. There could be a better how-to guide!

Review Source: Capterra
 

Amanda from SeatEngine Ticketing

August 2018

August 2018

Great for Collaborating on Projects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

This program has some really great features. You can create rules, assign tasks and comment internally on emails received from clients.

Cons

There is a learning curve with this program. It took me awhile to navigate through the system and learn the different functions. Also, the alerts can be a little annoying and overwhelming at times.

Review Source: Capterra
 


July 2018

July 2018

Front it's a great application to connect within an company, really helped our internal workflow !

Ease-of-use

Functionality

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Pros

The best thing is the tag functionally definitely . Also having shared inboxes is super convenient for different parts of the business.

Cons

Nothing wrong to point out about Front from an user perspective. However it is not the cheapest piece of software

Review Source: Capterra
 


July 2018

July 2018

Front it's a great tool to communicate within an organisation, really helped our internal workflow !

Ease-of-use

Functionality

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Pros

Shared inboxes are very handy. No need for the logistical nightmare of reply all or the inconvenience of cc.The tag functionality is fantastic.

Cons

No major problems found. Although it does not affect me directly, I have been told it is somewhat pricey.

Review Source: Capterra
 


July 2018

July 2018

I have been using Slack as the main form of communication at my workplace and it has been great.

Ease-of-use

Functionality

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Pros

Call quality is amazing - especially compared to other software that does the same functionality like skype for busnisses or starleaf.

Cons

The only con I have encountered so far have been some unfortunate crashes. But nothing too constant or major.

Review Source: Capterra
 

Knut from PARK STREET IMPORTS

July 2018

July 2018

Though the program is new, updates are implemented fast and features added monthly

Ease-of-use

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Pros

I love the visual setup and easy management of emails. I can snooze, archive, send later, comment and discuss emails with teammates etc. Fantastic

Cons

Lacking in formatting and Office package compatibility, which is difficult as I use the Office package a lot.

Review Source: Capterra
 


July 2018

July 2018

Front has allowed our company to save about a 5 to 1 ROI in time savings

Ease-of-use

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Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

Pros

Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook.

The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow.

Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

Cons

The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

Review Source: Capterra
 


July 2018

July 2018

Eh, it's okay. It's really buggy

Ease-of-use

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Pros

I like the snoozing feature, as well as the API abilities since my company has built out a robust sidebar

Cons

Very buggy. For a while you had to scroll on the page in order to even send an email. It also doesn't have a 24 hour snooze option which is ridiculous and leads to all our emails being reopened at the exact same time. There should be an ability to create custom snooze times. The analytics are also not great

Review Source: Capterra

  Response: Front, frontapp.com, inc.

Date: July 2018

July 2018

 

I am happy that you enjoy Front's snoozing feature, and API abilities.

I am confused to how buggy the app seems to be for you ¿ this is a piece of feedback that we almost never receive. Would you mind sharing with our team the issues that you are experiencing so that we best address them? (support@frontapp.com).

You can definitely use our custom snooze feature, and snooze a message to any date at any time. There are also a variety of set snooze options that you can use (1h, 2h, 4h, next day at various times, 2 days, 4 days, 1 week... or custom).

We are currently working on enhancing our analytics ¿ we would love to hear more from you (support@frontapp.com) on your feedback as a user of this feature; if you don't mind sharing.

Thanks for your feedback.
Olivier from Front

 


July 2018

July 2018

I absolutely love Truly. I've been using this software for about a few months now and it's great!

Ease-of-use

Functionality

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Support

The ability to work on shared emails and respond to emails efficiently. The ability to monitor the emails and provide QA feedback.

Pros

I love how easy it is to arrange your inboxes in an orderly way and how easy it is to respond and archive emails. It makes it look very organized - I like that you can have all company inboxes and anyone can work on an email. I like that I can mention a colleague on an email I want her/him to respond to.

Cons

I would like the option to see what my colleague is writing on a ticket that's inside a shared inbox. I think that would be a useful tool to add.

Review Source: Capterra
 


July 2018

July 2018

great tool to connect several email addresses into one place

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

the fact that I can connect different email addressed from colleagues and send emails together, therefore fostering collaboration

Cons

The app is limited to the email functionality, for us it's hard to keep track of the emails received, categorise them and make statistics with them

Review Source: Capterra
 

Bryan from Talent Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

We use Front to work with client emails and it is a true god-send.

Ease-of-use

Functionality

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Customer Support

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Since I work remotely, the ability to be able to communicate within the program with my co-workers and managers is amazing, and allows me to collaborate with the others on my team in a way that is beneficial to everyone involved.

Pros

I absolutely love the ability to assign/reassign emails as well as the ability to tag co-workers to ask questions/or for help to respond to emails. Since I work remotely, these two abilities are truly amazing to be able to collaborate and discuss emails with co-workers and my managers.

Cons

I don't know that there is anything that I *actively* dislike, it can sometimes be hard to find emails once they have been archived, but on the whole, I have not had any real bad experiences with Front.

Review Source: Capterra
 

Wes from ClickUp
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

We love front, it's been a blessing to our customer service team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It's well organized and has a ton of features. They're constantly building new stuff and adding to the platform

Cons

It's honestly pretty buggy. Like lots of little random bugs. It feels like a lot of the functionality was thrown together quickly, but it works for the most part

Review Source: Capterra
 


June 2018

June 2018

Has helped organize email queues and gives access for all hands in the team to work alongside

Ease-of-use

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It helped clean email queues faster

Pros

It facilitates the visibility of tickets for the whole team.
Helps teammates collaborate and input opinions about what is the most appropriate response for one email.
Maintains queues organized and separated.

Cons

The amount of inboxes can be overwhelming if not all are used.
Open tickets might sometimes be dismissed or forgotten due to the fact they are already assigned to someone else.

Review Source: Capterra
 


June 2018

June 2018

Pretty Good Software with a few Kinks

Ease-of-use

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This software has definitely helped my team organize and collaborate on emails. We switched away from Outlook/Kayako to Front and while Front is good for the most part, there are some things it is lacking. No way to setup a ticket system or unique conversation identifier. Difficult merging/unmerging for conversations. Poor rule setup. Inadequate team management abilities. Slow development.

Overall the software has helped in some ways and hurt in others. If I had it to do over again, I am about 65% sure I would have chosen a different platform.

Pros

Much better way to share and collaborate on emails than on outlook 365 or any other platform. Easy to attach files to comments, tag or assign other team members. Lots of behind the scenes usability.

Cons

Lacking on flexibility, Inadequate rules setup, Chat is not up to par with other platforms, Slow/Unwilling to implement meaningful software updates

Review Source: Capterra
 


June 2018

June 2018

Collaborative Inbox for Small Team

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
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Quality
Pros

Front allows our small team to share an inbox of customer support emails, in addition to the calls we receive, and organize them to best see the types of emails that we are receiving. Additionally, the tags allow us to track what types of emails and calls we receive to determine our weaknesses.

Cons

I would like to see the calls and emails integrated into the same threads within the customer history page in a timeline. Additionally, I wish Front integrated with other software in a more productive manner.

Review Source: GetApp