About Google Workspace

Google Workspace (formerly G Suite) is a cloud-based suite of collaboration tools designed to help businesses manage video meetings, presentations, multi-person video calls and live streaming. Key features include host controls, real-time chat, presentation streaming, two-way audio and video, private chat, calendar management, real-time editing, mobile access and content management.

Teams using Google Workspace can set up meetings and share links with staff members, clients or customers to facilitate communication for increased productivity. Participants can join meetings directly from a Google Calendar event or an email invite that includes all details about the event. The Enterprise edition offers a dial-in feature, which enables teams to join meetings with...


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Supported Operating System(s):

Web browser (OS agnostic)

10,369 Reviews of Google Workspace

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(7,671)

7,671

4 stars

(2,148)

2,148

3 stars

(424)

424

2 stars

(59)

59

1 stars

(67)

67

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10369 results

May 2020

Margarita from American School of Ahmadi

Verified Reviewer

Company Size: 11-50 employees

Industry: Primary/Secondary Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

May 2020

The total IT solution for schools!

We use Gsuite for gradebooks, report cards, student information systems, HR forms, office programs, storage of photos and videos and email online 'drive' cloud storage for all our needs.

Pros

Gsuite offers all the tools you need for collaborative document creation from forms, surveys, spreadsheets, slides (powerpoint), cloud storage, calendars, note taking, accounting and reports. The templates available for education have many solutions available from lesson planners, calendars, quiz creation, gradebook, reports and meeting programs. Templates can be shared within the community and you can find templates that other schools use and share if it is not available in the standard set. The organizational email system is way more user friendly than other systems. I have worked with a team to establish Gsuite in two schools as the main system, and we are a Google school and the staff and admin do not need Microsoft office anymore as this system covers alternatives to those program. It auto-saves your work and when working on collaborative documents it is easy to see who has input different items and easily go back and restore previous versions if needed. Easily compatible to connect data to Google sites.

Cons

I wish that all the options that are available for excel exist in the Google Spreadsheets - e.g. being able to select multiple tabs and edit all of them at the same time. As a private international school it is fairly costly with a charge per staff user. Support education in the private sector too - it needs a substantial budget for large schools.

Reasons for Choosing Google Workspace

Far more advanced and latest technology - with collaborative teamwork.

December 2020

Sam from Cross Culture Community Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2020

Online Collaboration Solution

We have enjoyed using Google Workspace very much and look forward to continuing to use it for collaborating with our team.

Pros

We have made the greatest use out of the email feature. Being able to store documents online and share access to those documents, even collaborating simultaneously has been another huge feature. Having all of the documents and the history of documents synced across multiple devices has been invaluable.

Cons

Task management could use some improvement to bring it up to part to competing services. The ability to manage the permissions for all elements of the users in one location would also be beneficial. Right now you have to enter into certain programs to adjust the settings and sharing rights for individuals rather than being able to do it from the control panel.

Reasons for Choosing Google Workspace

At the time it had better features and pricing for our needs.

Reasons for Switching to Google Workspace

We needed to be able to collaborate online.

May 2019

Annalisa from Notre Dame

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

May 2019

GSuite Makes Process Collaboration Easy

That being said, overall, GSuite is one of the most-used tools by me. I work with data sets, creative projects, photos, and more as a Social Media Coordinator and Admin. My joint-role means I'm working on a lot of different kinds of projects, and my fast-paced timelines means the consolidation of tools in one place makes G Suite super appealing and efficient. Highly recommend.

Pros

It's so easy to collaborate with GSuite. Just this week we kicked-off a complete overhaul of our processes due to retiring staff, and desire for standardization. I'll focus on Team Drives, and document sharing: -With GSuite, we set up a Team Drive that all staff have access to. It's easy to find when you click Drive, right there under your personal drive. -Using Gsuite allowed not only our manager, but also staff, to create folders as buckets of processes. For example, we use Slate, and an older CRM system, Banner, which each have wildly different levels of technical execution, but are used at the same time. Our staff just dumped a bunch of individual processes which we can now view, edit, and share back as the standardization process continues. -Easy to see who made edits, and when. So, if we have a question about a process line, we'll simply look to the edit, and can easily track and clarify questions. -GSuite does, however, have an incredible range of tools, which are all equally visible, editable, and sharable. One of the most values tools I use at work.

Cons

There are only a few cons about GSuite. -In Google Sheets in GSuite, the organization and visual user interface is not optimal. Because whatever was just edited shows up at the top, there's no way to predict a good method of searching for documents. -GSuite in general has this issue with visual user interface among projects, including Sheets

September 2020

Ryan from ISM Connect

Company Size: 51-200 employees

Industry: Broadcast Media

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

G Suite for Team Collaboration

Fantastic. It hits all of the options I look for in a product; Ease of personal use, ease of collaboration, reliability. I have never had an issue with G-Suite that I haven't been able to solve or get an answer to within minutes. I have never had an issue retrieving or sharing a document from the Shared Drive and editing with coworkers is absolutely flawless and simplistic.

Pros

It's extremely simple to learn with little to no direction at all. Everything from mail to creating and designing documents whether it be alone or live with another team mate is extremely simple to accomplish. Storage and retrieval of docs within the drive is also extremely simple and reliable as well.

Cons

I think one of the major hurdles a lot of people have consistently is understanding the Google process for saving a document or saving it to your desktop. It's a very different process than we are used to with typical Microsoft Office products that we learned on. Another issue I see people having is understanding how to share a document on the Drive with someone outside of the organization. Although this is a simple process, I think the directions should be clearer for new users.

Reasons for Switching to Google Workspace

I made this switch as I transitioned to a new company so I didn't have a say in the matter. Both products present major positives and are incredibly useful, I however, prefer G-Suite.

October 2020

Vincent from Gradelink

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

October 2020

The Preferred Collaboration and Communication Suite for Small Business

I use GSuite tools every day for my business and my full time job, and as a whole, my experience has been very good. As a web designer, I also help many of my clients set up collaberation and communication tools, including GSuite for Business and GSuite for Education, and more often than not, it's a breeze.

Pros

The feature I like most about GSuite is the range of collaberation and communication tools it offers and its ability to integrate with my everyday web experience. I use Google Docs and Drive to collaberate on web projects. To give a specific example, I use Google docs to put together a sitemap and have my clients make edits to it before placing content on the site. I use GSuite as a way for clients to upload website assets and make them available to me for use on web projects.

Cons

GSuite is not very intuitive when it comes to setting up options on the administrative side. Everytime I want to look for a particular setting, I need to reference the documentation or Google help site to see where the option is - it's never where you would expect it to be. I can tell that the software was developed by programmers, but I believe they might want to add a few more UI/UX people to the team that develops the administrative interface.

Reasons for Choosing Google Workspace

At the time, Microsoft was just putting together their 365 experience, and I wasn't a fan. It's gotten a lot better since then, but I still prefer GSuite over anything from Microsoft because of it's ability to integrate with many other tools that I use in my browser, such as the ability to snc my browsing preferences to any Chrome browser. I pretty much live in the Google world now, so switching isn't really an option.