Salesforce Community Cloud Software


 

Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.

Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.

The social feed feature of the product allows users to follow other team members and helps facilitate their collaboration. This solution also offers a built-in social intelligence feature that delivers suggestions to users based on their interests and behavior patterns.

Other features include customizable templates, branding options and mobile accessibility.

Salesforce Community Cloud caters to the needs of customers in food and beverage, manufacturing, health care, automotive, airline and nonprofit industries.

 

Salesforce Community Cloud - Build communities
 
  • Salesforce Community Cloud - Build communities
    Build communities
  • Salesforce Community Cloud - Personalize content
    Personalize content
  • Salesforce Community Cloud - Share files
    Share files
  • Salesforce Community Cloud - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

51 Reviews of Salesforce Community Cloud

 

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Software Advice Reviews (31)
More Reviews (20)

Showing 1-20 of 31

Jonathan from Boadrwalk Corporation
Specialty: Retail
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

nice job!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.

Cons

I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.

Review Source
 
 

Vinay from Kony Labs
Specialty: IT/software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Salesforce Partner Community using partner central template

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would certainly recommend Partner community from Salesforce for all my colleagues and friends who quickly want to implement partner portal and want to have close collaboration and transparency with partners.

Pros

Salesforce Partner community is very powerful and organization can go live with the community by point and click
Partner central template comes with all the prebuilt component required for rolling our Partner community in the organization
Partner community integrate well with sales cloud and provide the visibility to your partners
Simple and yet powerful, User can easily make lighting component to execute the custom business processes

Cons

Partner central is fairly new in the market and salesforce is still enhancing and polishing it with every release.

Review Source
 
 

Meghan from Northwest Project
Specialty: Nonprofits
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

After being recommended Salesforce, we decided to try it out. We liked the organization it provided but we needed something tailored towards non-profits.

Cons

We are still in the beginning, so, we decided to see what other products we could get for a cheaper price.

Review Source
 
 

Nikki from Tribute Communities
Specialty: Consulting/analytics
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Salesforce - Community Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Really enjoyed this system for sharing training, submitting documents in out training teams and for communication in groups much like Twitter!

Cons

I wouldn't say this is a Salesforce issue, but the company I was with when we used it. We didn't use it to its capacity and the company didn't train the employees on it enough or market it enough. I felt like it was an amazing tool that wasn't be utilized enough.

Review Source
 
 

Deb from Bluffton university
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Community Cloud is great for a large number of constiuents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great platform to keep a community together in one place. It helps facilitate communication, again for a large number of people.

Cons

The product is costly for a small number of constituents. I'd like to see something on a smaller scale for a smaller organization.

Review Source
 
 

Deirdre from Turbo Tax
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Love it!! It Never Fails Me

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

So easy and it works with other apps really well. It's a great way to reach out to others who are within your work's workgroup.

Cons

Unless I missed privacy setting, it would be lovely to know others can't see messages posted directly to a specific co-worker and a person working at another company.

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Marketing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

Very Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the best CRM softwares out there! Love, Love, Love it! Happy with all the functionality and ease of use.

Cons

It is a slightly pricey product. Its not much of a complaint because I understand you get what you pay for, and as far as bang for your buck goes, it's worth it.

Review Source
 
 

Justine from The Catholic Foundation
Specialty: Nonprofits
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

Cons

Thankfully, I don't have too many cons regarding Salesforce Community Cloud. It's a bit pricey, but you get what you pay for!

Review Source
 
 

Audrey from LEO Events
Specialty: Entertainment
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

This is first time using salesforce

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

No

Pros

Once you know what you doing it's easy but I don't like the idea of accounting being called purchase.

Cons

The fact that you can't control who cannot go into to varies companies that's danger on a company behalf

Review Source
 
 

Nabeel from Salient CRGT
Specialty: Government
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Finance Manager at a medium sized government contracting firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this product although I would still prefer the non-cloud based sales force over this product

Pros

This product gives you the ability to manage everything virtually while keeping all the great features a regular Sales force application brings. Its extremely user-friendly and easy to learn.

Cons

Sales Force community cloud can be slightly on the slower side at times and there are some bugs that hamper the true potential of the application from time to time as well.

Review Source
 
 

Brittney from GroupOne
Specialty: Financial services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Salesforce Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The leading platform in the industry.

Pros

Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.

Cons

Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.

Review Source
 
 

Kevin from Megapath
Specialty: Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Fantastic front end for customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Amazingly customizable sits on the force.com platform so you know it performs well. I personally love how much we can do with the canvas for Communities. No more Web to Case for this team!

Cons

A little clunky to set up initially. Always a good idea to have a consultant for Communities when initially setting up the system.

Review Source
 
 

Bryant from Parlevel Systems
Specialty: Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Salesforce is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce is helpful to link articles that help with problems related to customers. I helps organize how problems are found and where to go to fix them.

Cons

It not very exciting to look at. Just takes practice to learn how to use all the features available.

Review Source
 
 

Mariana from Contractors
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Salesforce Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Create personalized reports according the information that you need. Have information about opportunities, project, team, in the sane environment.

Cons

Small alterations are not indicated on history log. Some activities are hard to figure out how to work. Salesforce is not an intuitive software.

Review Source
 
 

Deirdre from Turbo Tax
Specialty: IT/software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Salesforce Success Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Their support staff is always there when I need them. I am looking forward to the path towards growing my business.. Very easy to use.....Seamless

Review Source
 
 

Patrick from rocnetsupply
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Salesforce, yay

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Fairly easy to use. The sales people don't get to see what others are doing. You can determine exactly who sees what information

Cons

It seems kind of clunky sometimes. It isn't very easy to tailor specifically to your needs, you just use as is

 
 

Winnie from Coca-Cola
Specialty: Consumer goods
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Salesforce Community Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a product widely used at our company for communication and providing feedback and knowledge to grow business and networking. Overall, it is a solid product to enhance communication for employees across the country and share insight of the business in each area and issues we have.

Pros

It helps sales teams across the country to share knowledge and customer feedback.

Cons

I think it still has room for improvement to make even user friendly.

 
 

Nathan from Austin Opera
Specialty: Entertainment
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Non-profit lyfe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This came in very helpful for the non-profit arts organization I worked for.

 
 

mark from DreamzTech Solutions LLC
Specialty: Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

DreamzTech Solutions Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like that capability of using the salesforce solution to import data, run reports and expand the document respository. Would like the ability to adjust the CSS file table for more specific setup of my contacts.

Pros

Import of data, ability to run reports and query related to my business, ease of use and tracking abilities of my team.

Cons

Limited ability to set up my own data tables, change cvs file formats and retrieval of reports via handheld device easily and without minimum attempts.

 
 

Wes from FX Well
Specialty: Health care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Good Stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros

Features
Scale
View of Consumer

Cons

Complex
Expensive if you don't understant how to properly uttilize all features and functions.

 
 
 
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Showing 1-20 of 20


September 2018

September 2018

Amazing customer portal from Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Cons

It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

Review Source: Capterra
 


August 2018

August 2018

Great product to manage customer relationships

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows you to get a full snapshot of our customers, such as activity history, communications, and recent discussions. This platform allows real-time of exchanging data through chat and screen sharing features. Streamlines your business by reducing time and effort on unnecessary leads.

Cons

It would be a nice feature if tasks and events could be synced into my google calendar, rather than go into an app to find my information. This software is more expensive than others on the market, but Salesforce is a great company to work with fulfilling our needs.

Review Source: Capterra
 


March 2018

March 2018

A mess if you need multiple fronts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Article management is robust, and allows for a lot of fine control on whats displayed, in both a wysiwyg editor, and jumping into the underlying HTML. Visual editor makes putting together the pages themselves very easy

Cons

Segmenting off articles between an internal and external is difficult to impossible. Any support issues go through India based agents, who constantly want phone calls and screenshares, and dont seem to know the product that well.

Review Source: Capterra
 


October 2017

October 2017

Quick and Easy to Put a Site Together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Community Cloud makes it quick and easy to put a basic site together that has access to your Salesforce data. There are several pre-defined template options + multiple out of the box widgets that make it possible to get something up and running quickly. A branding editor allows basic changes to the site's colors, logo etc. Access to CSS allows for greater customization.

Cons

Understanding how to work with the Community Builder takes some time and practice. Particularly with understanding how to create new pages, grant access to those pages and the different nuances between setting up pages in different ways. You can grant access to different content based on audience but managing those options can be confusing especially as your site grows more complex. The navigation menu, the pages, the page variations, and the audiences all work together with the Salesforce security model to determine what a user sees. Unfortunately this means there are a lot of places to check when something isn't quite right.

Review Source: Capterra
 

Sulabh from Meredith
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Great way to collaborate with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

"Ease of use" is way too easy and is pretty handy for our users to adapt to this. Accelerators provided by Salesforce helped us understand this feature deeply.

Cons

Salesforce should do a better job in the area of customer support. Most of the times when I have questions about this topic - I prefer to search in the community rather than logging a ticket with Salesforce because of the tier structure they have. It takes days to get the issue resolved by Salesforce wherein someone from the Salesforce community will respond in few hours if not minutes.

Review Source: Capterra
 

Kara from Ascension
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

SFDC for External Users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Community Cloud is a nice edition for institutions where external users needed access to data. Higher ed, non profit, etc. Salesforce is powerful and the Community Cloud enables companies to extend the power to external parties.

Cons

Well... like other Salesforce tools & products, the Community Cloud needs a facelift. Heavy coding and customization or tools from Appexchange like Skuid could be leveraged to customize without coding.

Review Source: Capterra
 

Naveen from Astrea IT Services Pvt Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Salesforce Communities: Industry leading portal solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to setup and fairly powerful.

Salesforce provides industry leading security best practise, so the data is secure.

Pros

Salesforce Communities provides a portal for employees, customers and partners. A standard interface is available out of the box with basic UI configuration. For advanced user interface custom development can be used. Standard Salesforce objects are used as database.

Cons

It is a relatively expensive solution. For small organization budget can be an issue. However the advantage is that it is fairly easy to setup a basic version of Salesforce Communicities.

Review Source: Capterra
 

Megan from Tradesmen of New England

May 2017

May 2017

A developing Salesforce product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

As with other Salesforce products, the customization is key. This seems to have the least capabilities on all the clouds, but it is constantly improving, so there is that hope

Cons

The support and functionality does not compare in anyway to the other clouds. We recently had to change license types and the only solution was to re-create all our users because the technology was not there. Mind you,it took 4 months to get this answer since no one knows about community products in support

Review Source: Capterra
 

Edward from Deloitte

December 2016

December 2016

Increase engagement with Partners & Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce give you a Portal, out of the box to engage with your Partners & Customers. From Case Management to Collaboration, to Sales. This product is fully customisable and gets better every year. Using Chatter, Knowledgebase, Ideas, SOS, Live Support and more these applications are fully integrated into your CRM, giving a 360 degree view of your Partner/Customers and increase engagement.

Pros

Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer

Review Source: Capterra
 

Ashley from Freeman
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Salesforce Community Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce is nailing it when it comes to communities & collaboration in general. They truly have gotten the tools down for what is needed to provide excellent communication with your community within your company & continues to only improve on that.

Pros

Great tools for collaboration.

Review Source: Capterra
 

Randy from ACIST Medical Systems

December 2016

December 2016

Salesforce Community Cloud - is average

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Salesforce Community Cloud for a few years. It's a nice collaboration tool, but it can be difficult to find things. I've used it when it's been opened up for a LOT of users. When this happens, a lot of the details and information is lost along the way. People will put information in a place where no one can find it. A thread can be opened and it can go on and on and never address the real question. I also find a lot of users will get off track and the thread because of a long topic for something else totally unrelated. Other topics will get started and not get put into the appropriate place, then the entire structure is out of date. That's when people stop using it for what its worth.

Review Source: Capterra
 

Ashwin from Volaris

October 2016

October 2016

Customers love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our developers and customers love the salesforce communities. It's so easy to use and easy to build as well.

Review Source: Capterra
 

cn from software enginerring
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

search capterra

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

trying the product for the 1st time at dream force. and it is running extremely slow. I may need to try this at home as we are told that this product is free. May be better than google.

Pros

it is useful but running slow

Cons

good alternative to google which is the only search engine I use

Review Source: Capterra
 

nicola from sei mani
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

robust and engaging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

love the community portal and the evolution of Lightening has made it so usable and intuitive.
customisation is key!

Pros

ease of use

Cons

reports and dashboards

Review Source: Capterra
 

R from KinCare Group

October 2016

October 2016

Brilliant portal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

offering is brilliant. the product pipeline is very well designed and based on customer needs. Highly recommend and very well adoptive for business

Review Source: Capterra
 

Ashwin from Volaris

October 2016

October 2016

Awesome tool to engage with your cusotmers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our customers just love Salesforce communities and so does our development team. Its easy to develope and configure the product as its just point and click.

Review Source: Capterra
 

Myra from myra.wilsom@mortara.com

October 2016

October 2016

Community Cloud is great!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Community cloud lets my userscommunicate both internally and with customers. I love community because it allows people to do their own trouble shooting with knowledge articles and answers from other customers.

Review Source: Capterra
 

John from PREM Group

March 2016

March 2016

A whole new level of customer service and support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Salesforce Community Cloud is an incredible tool for knowledge centered support. When we launched our first Community, we saw a 30% reduction in cases from that customer segment. Users and partners can be given access to your knowledge base, can review and manage their cases, and can collaborate with others. If the customer can't find what they need in the discussion groups or your knowledge base, they can quickly get help from your agents. With live message support, video S.O.S. support, and social media support, you can help your customers in the way that suits them. The best part is that it's all part or your Salesforce platform. With a 360 degree view of each customer, your support agents can easily access any information they need to resolve each issue.

Review Source: Capterra
 

Matt from Sage

February 2016

February 2016

The smartest community model I've experienced...and maturing with each new release

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Salesforce offers a very comprehensive engagement feature set for your customers, partners, prospects, and other segment audiences you may support. The beautiful thing is that all the discussions, Chatter groups, ideation, knowledgebase, and other community features are combined into the CRM so that customer process flows are streamlined and all available under one single sign-in. A truly omni-channel experience with a promising and growing feature set.

Review Source: Capterra
 

Richard from CenturyLink

February 2016

February 2016

Great new community platform expecially for Salesforce customers

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Easy to build and launch community templates. Extremely responsive customer service and support. Ability to integrate community function with entire SF ecosystem.
Cons: May be more difficult to deploy for non Salesforce customers but still possible. Product is evolving, being updated rapidly and frequently so you have to keep up with new functionality as it is added.
I have deployed SF community platform in a B2B setting and am happy to have our community function integrated with our existing CRM system of record. This allows me to utilize existing admin and dev. resources for configuration and customization. Overall a solid choice and the company has been incredibly responsive to our needs thorough out the process.

Review Source: Capterra