Vanilla vs Workplace from Facebook

Vanilla has 61 reviews and a rating of 4.39 / 5 vs Workplace from Facebook which has 944 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.39 / 5 (61)

4.35 / 5 (944)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

September 2, 2020

October 14, 2020

Pros/Cons

  • Pros

  • There is plenty of information for reporting on the backend which is very useful. Overall layout is simple and responsive.

  • The customer support I receive is excellent. Team does an amazing job of answering or finding the answers to my questions.

  • Cons

  • A few long-standing bugs, but overall still solid. Support is decent, but could be more responsive I guess.

  • The customer service is excellent and the team is eager to help find software solutions to community problems, but it can take a while for requested fixes to make their way through the pipeline.

  • Pros

  • I like the rapids between the messages we send to other users, I love everything

  • I liked the usability and the fact that it is very similar to Facebook, which makes it easier to get used to.

  • Cons

  • Sometimes the tool has errors, but it is good.

  • I'd only recommend it to large companies because the premium service is quite pricy and the free standard edition quails in comparison.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux