ResponsiBid Software

4.95 / 5 (20)

About ResponsiBid


ResponisBid is an online bidding and selling solution that helps small size field-service businesses provide service quotes to potential customers.

ResponsiBid enables users to automate bidding and follow-up of service requests. It offers a host of features such as Gmail and Google calendar integration, video support, auto reporting, automatic follow-up reminders, CRM integration and more.

A bidding and sales tool, ResponsiBid allows to track and organize leads and connects with websites to provide real-time quotes. Additional features include analytics, custom pricing, templates, and email/text notifications. Besides this, it supports various integrations such as Jobber, Service Monster, The Customer Factor and All Clients.

Pricing is based on a per month subscription and support is extended via email, phone and an online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of ResponsiBid

Average User Ratings

Overall

4.95 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(19)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 20 reviews

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May 2019

MICHAEL from MasterPro Service Inc

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

The Service Business Salesperson/Estimator that works at midnight while you're giving birth

It frees up time from the estimating/follow up process so that other business tasks can be taken care. It's like fully delegating your sales process to a 24/7 salesperson who is always up, always online, and never forgets to follow up.

Pros

True story! Using AI technology and a simple web interface that lives on our company website, Responsibid regularly onboards new clients, introduces them to our company, offers them an array of services, allows them to input the relevant job parameters and then gives them service options to fit their needs. Then, based on the prospect's selection(s), it calculates the job time and efficiently offers them openings on our job calendar that make sense based on job duration, crew capability, and drving efficiency. Once the client selects the best appointment time for them, it collects a deposit to lock the job on the schedule. And, if a prospect is still on the fence, it will intelligently follow up with them using personalized emails and text messages until they give a definitive response.
Recently, it did all of this while I was acting as the birthing partner for my wife at midnight.

Cons

It is hard to implement fully. There is so much AI involved that in order to get it to work for your company, you must take the time to fully systemize your pricing systems and then translate that to the platform. You will also need to understand your KPI's to make sure that it's scheduling features are efficient for your company. Thankfully, they have in house coaching and onboarding support to hold your hand through the processs.

Response from Symphosize

Replied May 2019

Thanks Michael! That's really useful. We're so glad it's working for you!

April 2019

Erik from Restore Cleaning

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Fantastic estimator

Nothing short of perfection, ok maybe a little bit short. So let's talk about what tasks it can save: 1. You never have to think about following up on a quote again. RB does it for you. You just build how you want it too engage with clients and it sends emails in your behalf, it sends emails to you when you need to call to follow up, and it can even send a postcard through send Jim integration. This saves lots of time, probably hours per month, not to mention the supberb organization and the relief of knowing non of your bids slip through the cracks 2. For each service you can offer a bronze silver gold level of service style of packaging/ presenting. The way it presents it is pretty slick. This is totally different than your typical PDF sheet quote every other estimating software provides. This was the answer to our problem. With RB this is easy, and you can add many videos to your proposals to show what you get in each package. Not only did it make our life easier, but when you start giving customers options the quote acceptance rate goes up. You start leaving less on the table as some buyers prefer the highest level of service you offer and you also retain more budget minded people who want only the bare bones package who might otherwise use a competitor. Our average ticket price has easily doubled since we started rb. Not to mention you can embed this software on your website so visitors can can a price instantly.

Pros

Follow up builder: ability to automatically follow up with all customers in all phases of the job cycle via email, phone, or post card.


Website estimator: when potential clients come to your site they can get an instant estimate by inputting their own job data. You can show videos of how to self bid

Videos within website estimator and package presenter. When she customer gets a bid you can have multiple package, you can have a video explaining what you get in each package.
Innov

Cons

Only seemless integration is with jobber at the moment. Which means if you want a job scheduling and invoicing app that Responsibid syncs it's bids with - it must be jobber if you want everything to work seamlessly. Service monster and customer factor also have integrations but have gaps from what I understand. They are working on upgrading their system to integrate with any app so stay tuned!

Since we have every job go through rb because the follow up builder is so good, they should have built in better repeat job options. Also, if a client has more than one property, you must find a work around at this time. That said they are working on these upgrades to my understanding.

Response from Symphosize

Replied April 2019

Thanks Erik! I'm glad it's working for you, and even more excited that with your constructive feedback, our next update should be a very pleasant surprise!

April 2018

Bobby from Total Restoration Team, LLC

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

This software makes me money when I am asleep. It's also invaluable for customer followup.

I dont know what else I could say about Responsibid that I already havent. My only regret is that I waited so long to get it. It's helped me scale my business. It's the equivalent of hiring an office assistant for all followup as well as all of the quoting features that it provides. It's a no brainer for a small service business owner.

Pros

The most valuable part of responsibid for my business is the followup features. Not only does it follow up with all of my prospects to help close jobs but I also use it to follow up with my existing customers throughout the year to keep retention high as well as my profits.

I own a small service business and responsibid was INVALUABLE to me when my inbound lead's started to significantly increase while I was still working in the field every day. It allowed me to effectively provide quotes without visiting all job sites and close them over the phone or via email saving me 20 plus hours a month (conservatively). The followup feature that I've already mentioned is another BIG time saver as it insures that every opportunity will be followed up with as many times as I choose regardless of how busy I get or what I may personally forget to do. RB never forgets to follow up.

Cons

No major gripes but the reporting features could use some improvement. This is the reason for the 4 stars instead of 5 in the "Features & Functionality' section. Reports for closing rate, lead source are perfect. Reports for revenue tracking could be a little better but in fairness this is more of a function for your CRM than your quoting tool.

Response from Symphosize

Replied May 2018

Thanks for the review Bobby! We're here to help and actively working on a few tweaks to making the reporting work even better with your connected CRM!

April 2019

Haley from Clarkston Cleaning Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Powerful tool for sales

My experience with ResponsiBid has been phenomenal so far! Set up was fairly easy once I got the hang of it. I was easily able to set up a 1 on 1 with representative before I published the form live on our website. He took the time to make sure my form and packages correctly totaled. Once the code was enabled on our website we had a few issues (none of which were related to the ResponsiBid code). Even though he didn't have to,representative took his time to help me sort out the issues so that our form worked properly on all formats and devices. Being in the service industry, my job is to sell a service that gives my clients their time back. This is exactly what ResponsiBid has given me, my time. I am able to provide estimates to more prospects, schedule more clients, and follow-up to everyone, using the automation tool of ResponsiBid. And can I mention the higher closing rate? One of my favorite things? The integration with my CRM! When each bid comes in, client information is automatically transferred over for me. Happy tears! Added bonus, it was a breeze to train my office staff how to use the program. It is so wonderful to work with such a powerful program and it's even better to have such great support from the ResponsiBid Staff.

Pros

Automation, automation, automation! Integration with my CRM.

Cons

I really haven't found much that I don't like about the system. The only thing, and really the only thing would be that when a customer gets a bid online and comes back to get another bid, it will create two separate client files in my CRM. So then I have to go in and delete one file so that my closing rate is a true number.

Response from Symphosize

Replied April 2019

Haley, this is so great to see! When we see this level of success it makes us get happy tears too! We are proud to be your partner in success :)

April 2019

Micah from MJB Exterior Cleaning

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Excellent Bidding Software for Cleaning Companies

Great customer service coupled with an exceptional product has given my business a boost that’s hard to calculate - well worth the investment of time and money.

Pros

Customer service is practically flawless - not to mention extremely helpful and encouraging.
The automation and customization this software brings is amazing.
Bidding is stressful but after investing over 60 hours of time into this software (which is an extension of my business) I now have most of 'my bases covered' when I bid jobs.
Video Estimates are a sure way to boost one's chances of winning a job.
Video's can be added to each services.

Cons

Would like a mobile app (but their mobile web browsing does work great). Also, would like their calendar to accept SquarePay (only offers PayPal).

Response from Symphosize

Replied April 2019

Thanks for the detailed review, Micah! This is a great report on how ResponsiBid can work for a company who is ready to take their sales game to the next level. Your investment into your business is a really great illustration of what is possible!

May 2019

jeff from Pacific General Cleaning Service

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

ResponsiBid Doubled My Business!!

Exceptional

Pros

Allowing you to get business literally while you asleep is amazing! We awake each day with booked jobs or inquires about our services. It has added professionalism to our small company that this type of services only large companies has access to. The customer email follow-up has proven to add jobs up to 60 -120 days after initial ResponsiBid contact not to mention the future customers through the all coveted emails the prospects provide. This product is simply the best decision we made more that 4 years ago!!

Cons

The is no "Cons" about this services - I just I found them sooner

Response from Symphosize

Replied May 2019

Jeff this is fantastic! Thank you so much for the excellent review!

April 2019

George from Noble Window Cleaning

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Noble Window Cleaning and Responsibid

Cant say enough about the reduced time to benefit. Your customers essentially do the bids for you which frees up time to be spent selling, managing, marketing and focusing on other aspects of our business. Love it!

Pros

The ease of use along with the valuable information gathered. Trust in the pricing accuracy. The ability to customize to fit your niche. Love how this software seamlessly lends itself to upsells and Add-Ons.

Cons

Zero cons other than setting up. It was was a challenge. Dialing in our pricing, especially on the more complicated bids was at times frustrating. However after some time and a few Tylenol we are right we want to be.

Response from Symphosize

Replied April 2019

Thank you so much George! We are so grateful for your review. This is great feedback!

May 2019

Angelo from GREENCO2

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best support software ever!

Great tool that enables me to run and grow my company. Thank you

Pros

Ease of use and fully functional. At first it took me over a year to decide. Not on the value of the software but when we would be ready to implement it. When we did we saw of 40% increase in business. Thank you

Cons

Wish it had a stand alone service scheduler without estimate if people just want to schedule

Response from Symphosize

Replied June 2019

Thanks so much Angelo! We are excited for what you have been able to accomplish in your company with ResponsiBid and we can't wait to see what the future brings! We're so glad you took the implementation steps!

April 2019

Chris from Heffernans

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great automation

It’s been fantastic. Crew cal is great and it really favors google ads campaign since our landing page has immediate link to reaponsibid. People get prices and book overnight without even talking to us!

Pros

I love the follow up builder and software integrations. It’s also designed by a window cleaning company so the pricing questions were already formatted to meet what we would ask.

Cons

That it isn’t a scheduler. I like the integrations however find it confusing to office staff to have to transfer notes and small things such as estimate scheduling manually to jobber. It would be nice to just have reaponsibid do that.

Response from Symphosize

Replied May 2019

Thank you Chris! We really appreciate you taking the time to give this really useful review and feedback! You rock!

April 2019

Robert G. from Garbage Guy Inc

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Thousands in revenue from a button on my site

Customers who want a quote usually take away time and resources from other work. However, they are an ongoing source of potential future work. Responsibid saves us a ton of time and costs of quoting jobs while allowing us to compete with ourselves for different price points to keep the customers focused on us as the solution

Pros

Automated quoting - a huge time saver for customer and staff.

Cons

Takes a little time to set it up and think through the logic but once running it is all automatic.

Response from Symphosize

Replied April 2019

Thanks so much for the review, Robert! This is what makes us jump out of bed every morning!

April 2019