amoCRM Software


 

AmoCRM is a cloud-based customer relationship management solution that helps users manage the sales pipeline. Users can receive feedback and reports about the performance of salespersons. The solution offers lead scoring and nurturing, email integration and sales analytics. It supports custom field creation and unique tags that allows users to organize deals and contacts. The mobile app is available for download on iOS and Android devices.

AmoCRM delivers full visibility of the sales pipeline and can be broken out based on the lead count, revenue, sales rep or tags. Existing customers can be uploaded from contact databases such as Outlook and Gmail. Follow up tasks keep users up-to-date on meetings, calls and emails, and are attached to the lead or contact cards.

Integrations include Facebook, MailChimp, Zendesk, Dropbox, and Xero. AmoCRM allows users to integrate with more applications using API. Pricing is per user per month. Support is available via email and phone.

 

amoCRM - Sales pipeline
 
  • amoCRM - Sales pipeline
    Sales pipeline
  • amoCRM - Lead profile
    Lead profile
  • amoCRM - Sales analytics
    Sales analytics
  • amoCRM - Lead sources
    Lead sources
  • amoCRM - Email inbox
    Email inbox
  • amoCRM - Mobile compatibility
    Mobile compatibility
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

84 Reviews of amoCRM

 

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Software Advice Reviews (9)
More Reviews (75)

Showing 1-9 of 9

Leah from Pivoting Aspects, Inc.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Sufficient for very basic functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very user-friendly, it serves the purpose of establishing a basic database of contacts. It also integrates with Google.

Cons

I think it is quite pricey for the features they offer, especially considering that there are other systems in the market the offers more features for less cost.

Review Source
 
 

Ian from HealthCare
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Amo CRM will get the job done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The business I am in is very small and not many people work here. This is perfect for helping us stay organized.

Pros

Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there.

Cons

It is not that great for anything other than keeping organized and sending out emails. Larger companies will want to use another.

Review Source
 
 

Mike from Xtenex Corp
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has good overall functionality that can be customized to your company’s needs, integrated well with email accounts and notifies you of daily projects and events.

Cons

With so many features of functionality it would be nice to have more technical support from USA rather than European CSR’s

Review Source
 
 

Loren from Creative Concrete
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

AmoCRM - Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Interface is user-friendly
Tags for leads make organization easier
Pipeline view is a nice feature
Spreadsheet importation is customizable

 
 

Anton from LTD Mobile Technology
Specialty: Construction

January 2016

January 2016

My experience with amoCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I had tested many CRM systems when I had to choose one for my sales department. I found amoCRM to be more attractive for my tasks. amoCRM was chosen not only in terms of functionality, but concerning usability too. Therefore, it was the key reason for setting system up. What is more, it really works fast and allow my managers to reduce time for contact handling. In a word, I’m going to stay with amoCRM, it’s what I was looking for.

Likes Least

This simple system is possible to leads & contacts, sales analysis, mobile applications, web-site integration, security and access,
scoring etc

Recommendations

Using of educational video tutorials and information from the thematic distribution within the license. At initial registration the trial period.

 
 

Dmitriy from NBPI
Specialty: Accounting

December 2015

December 2015

Easy of use tool for lead management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The key difference of amoCRM is that sales rep could easily start using the system
and quickly understand the logic inherent in it.
amoCRM has a friendly interface and really helps to sell more.
I, as the leader, can easily control the sales process. Integration with email
and web forms are simply adjusted and give an immediate effect in terms of speed of
responses to questions of potential customers.
For us it is an effective system for lead management which is easy and pleasant to
work with.

Likes Least

I not found any disadvantages in the work of the CRM system

Recommendations

If you care quick and simple implementation, be sure to consider amoCRM.

 
 

Julia from INTROVERT
Specialty: Software / IT

December 2015

December 2015

A perfect system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won’t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled.

Likes Least

Can't really tell... Just keep it up! Surprise us with new, more impressive releases

Recommendations

I just hope that Amo wont be standing still, it will be constantly evolving, improving its existing strengths and offers us new opportunities.

 
 

Yana from INTROVERT
Specialty: Other

December 2015

December 2015

Definetely the best choice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

Likes Least

Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.

Recommendations

Try and try and then choose the most convenient option for you. For us and for our colleagues this is amoCRM.

 
 

Valentine from BCD
Specialty: Telecommunications

December 2015

December 2015

Easy, breezy (c)

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Amo is so cool! It’s so handy for deals conducting and tasks setting. It’s been a year since I don’t need to think about and trying to remember what I have to do tomorrow anymore. My supervisor has always wanted to control me and now he can actually do it without compromising my work. Gone are the days when I had to fill the reports every night by my hand. I am so glad we found a system like this.

Likes Least

There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.

Recommendations

Be more consumer-oriented. Nowadays it's the most important thing.

 
 
 
Showing 1-20 of 75


October 2018

October 2018

An accurate and precise tool; lessened computation and data errors

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service.
We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.

Cons

Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

Review Source: Capterra
 

Dan from Algebra Din SRL
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Good option for keeping orders

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

Cons

We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

Review Source: Capterra
 

Andre from Luxoft Financial Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Overall not bad, but far from perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been working with this CRM for 3 years. She has no complicated settings, everything has already been done for me. There is a large selection of applications that can be integrated. In general, a good choice for working with a sales funnel.

Cons

Technical support amoCRM works terribly. To get not even a solution to the problem, but simply an answer to the question, you will be driven from one specialist to another. They themselves can not figure out who is responsible for what.

Review Source: Capterra
 

Ran from LastMileLink Technologies
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Excellent service, indispensable for marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent CRM. A huge advantage for me is the availability of the desktop version. While working I have to open a lot of tabs. Losing there is necessary - easy. And I find the desktop program without problems.

Cons

I have not found any flaws for all the time using CRM. Even when there was no access for technical reasons from our side, the support service tried to help us and made recommendations for fixing the problem.

Review Source: Capterra
 

Cody from Footballshirts4all
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Uncluttered dashboard with a single screen view into the customer's journey + packed with features

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It is easy to use and affordable and packed with detailed pipelines and surprising features such as the built-in VoIP which enables you to dial directly from the contact’s entry; it records all phone calls so you can playback or monitor the team’s calls.
The dashboard is uncluttered and if you are patient enough to learn how to do it, you can customize the dashboard widgets. The UI brings in the familiarity of social networks with adds to the ease in navigation. The built-in team messaging is ace in adding that collaborative touch.
I quite like the single screen view of a customer’s stage in the buying cycle and how they move through the sales process.

Cons

It doesn’t bother me, but one thing would be that as the business grows you gotta check whether AmoCRM will scale with the business growth.

Review Source: Capterra
 

Adam from Accenture
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Powerful CRM for solving any business problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When I studied the submitted CRM on the market, then one of the most powerful seemed to me amoCRM and subsequently I was not mistaken. This system is well thought out and well implemented, all functions are combined into thematic blocks. If earlier we conducted a database of clients in online tables and could easily lose contacts or other information (accordingly, we lost some of our potential income), then in amoCRM we see every step of managers, programmers and other our specialists responsible for the work.

Cons

The very process of installing and configuring CRM was complicated and time-consuming, even our experienced system administrators had to spend a lot of time, repeatedly consulting technical support in order to configure all the modules and start the work.

Review Source: Capterra
 

Igor from Exadel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

amoCRM helps to optimize the work of managers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This CRM, working in the cloud, helped us to optimize the work of our managers, who process customer databases, record their appeals, analyze requests and, as a result, issue recommendations for the further development of the service. So, in amoCRM it's easy to fix everything, from the first user's request and ending with the delivery of the finished project and its payment, while everything is presented graphically, so that no information is lost and will be taken into account.

Cons

In order to independently install and configure this CRM, it will take a lot of time, so it's better to immediately trust the professionals and not to suffer.

Review Source: Capterra
 

Diana from Dr Schutz floor solution systems. Canada and USA.
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

AmoCRM is outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the best contact manager I have ever used.
Super affordable... almost too good to be true!
As a business developer I now recommend AMOCRM to all my clients.

Pros

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Cons

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me.
They don't respond to messages very well, I have to keep calling back.

Review Source: Capterra
 

Mariia from Svitla Systems, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

amoCRM - the system aimed at obtaining the result

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Cons

Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

Review Source: Capterra
 


August 2018

August 2018

The best way to get the most out of your best customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a game changer for us and we have enjoyed using this software. It dials into the smaller group of our customers and finds additional sales opportunities for us.

Pros

It has really assisted us in finding the way to take the fullest advantage of our top customers.

Cons

There is not much not to like. I cannot think of anything that I dislike at this point.

Review Source: Capterra
 

Evgeny from Luxoft
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

With amoCRM we have significantly improved the efficiency of managers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

Cons

I do not like how the technical support service works in this system, guys can not answer questions for a long time.

Review Source: Capterra
 

Artem from Softline Group
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Complex system overloaded with functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I work in a large IT company and we just need to ensure that all processes are perfectly organized and documented. After a long meditation, we decided to try moving the business to amoCRM. So after 8 months of use, I can say that this system has a lot of functions, but it's very difficult to customize the application for a specific business. At the same time, when the system is already running and working, new users easily master the existing functionality.

Cons

Separately, I want to pay attention to poorly working support service. It seems that thousands of customers are served by only a few people whose qualifications leave much to be desired. And at the same time they often respond very late, when the question has already been resolved by one's own strength and nerves.

Review Source: Capterra
 

John from GSK
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

An efficient tool for sales management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

Cons

You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

Review Source: GetApp
 

Anutte from Self-employed
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

System for accounting of customers and transactions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

amoCRM is a simple and convenient system, thanks to which it is very easy to keep a record of customers and transactions. The main advantage of this system is the convenient and simple functionality of relatively more expensive counterparts.

Cons

If there is any failure on your system or you need to change something, you will not have to count on technical support - it works very slowly, and the answers are given in templates.

Review Source: Capterra
 


May 2018

May 2018

Useful organizational business tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros


amoCRM created for business growth and positive organization in a way that allows us to manage our company with greater control, ease and efficiency.

Cons

Independently of the fact that the software has diversities of functions and skills, it is necessary to have an individual tool that is so complicated and the procedure to work it in a simpler way is shorter.

Review Source: Capterra
 

Olga from Uni

May 2018

May 2018

Good CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Cons

Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

Review Source: Capterra
 

Anders from A Mind For You Ivs

April 2018

April 2018

Overehelmed with functionality, but great guide and user interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software really helps to create an automated sales system and create the customer experience desired. It helps to see where in the process We are, and what methods works and what not. Effective and can be utilized for new employees as well.

Cons

The functionality is overwhelming at first, so it takes quite some time to get familiar with the software and its use. Some of the categories are not so intuitively and one must look around some time before finding what is needed. Of course this goes easier over time.

Review Source: Capterra
 

Rahul from IndiaMART InterMESH Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Captures the essence of the account management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using it to manage customer accounts.

Pros

I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively.

Cons

Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.

Review Source: Capterra
 

Yan from Premium Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Good CRM for larger sales teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent CRM for larger teams.

Pros

Many features. Clear and understandable interface, that is not cluttered. Reasonable pricing. Good support team eager to help.

Cons

I fact too many features only larger teams can use. It seems that are more focused on analytics than on automation.

Review Source: Capterra
 

Rajana from mytaskhelper.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The security system leaves much to be desired

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really liked the amoCRM functionality, because it is quite extensive, and it's easy to understand. Its use for a short period of time allowed our company to significantly increase sales.

Cons

Letters go with a huge delay. There are too few widgets. The security of the system is not high enough, so accounts are often hacked.

Review Source: Capterra