About Chat.io

Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more.

Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses.

Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketp...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

11 Reviews of Chat.io

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

November 2018

Elbert from PJSC Slavuta Plant "Budfarfor" part of Geberit Group

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2018

All in one chatter

Thi soft provided me a good online customer support

Pros

a lot of ready and tested solutions to start chatting

Cons

Small trial period cause I understanded some functions near the end of it

March 2018

Rafal from Science.Fund

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Never been easier to communicate with your clients!

Pros

Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

Cons

Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

February 2019

Works fine but didnt like the price

Pros

It does pretty much what we needed it to. New features seem to be added from time to time.

Cons

We didnt like the price. We found another chat program thats free that works for us.

March 2018

Kristine from HR.ge

Verified Reviewer

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Perfect Software

Pros

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

Cons

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

March 2018

Maciej from Axwave Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Market Research

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Very reliable, and extensible chat

Fast and reliable customer feedback and sales closing.

Pros

As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

Cons

No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!