Chatra Software


 

Chatra is a cloud-based live chat platform aimed at small businesses and e-commerce retailers. The solution helps users to increase online sales and conversions. It enables businesses to wait for customer to ask a question or initiate an automatic conversation with all the visitors.

Chatra offers a group chat functionality that enables different employees and account or product specialists to cooperate together in the same chat window. They can also provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data on the basis of various events.  It provide options to customize the look and feel of the live chat experience.

Services are offered on per agent per month subscription basis. Support is available via email and through live chat.

 

Chatra - Live chat
 
  • Chatra - Live chat
    Live chat
  • Chatra - My queue
    My queue
  • Chatra - Your account
    Your account
  • Chatra - Landing page greeting
    Landing page greeting
  • Chatra - User profile
    User profile
  • Chatra - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

227 Reviews of Chatra

Showing 1-20 of 227

 

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Jason from The Organic Bloom
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Chat is a competitive market

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Great chat option, but not an option I'd switch to from my current chat options.

Pros

Good chat option. Tried it out to see if they brought anything new to the table. Chat is competitive.

Cons

Not anything special enough to attract me away from Intercom (current chat option) or LiveChat (previous chat option)

Review Source: Capterra
 

Ashlee from FSU
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

try something new

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Pros

I tried this new chatting software recently and it works well. I always love trying new things.

Cons

If it can be widely used, it will be better to chat with it.

Review Source: Capterra
 


September 2018

September 2018

I heart Chatra

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Overall a very good software for any organization needing a functional group chat.

Pros

The user interface is great! Chatra is very intuitive and easy for anyone to use.

Cons

I'm not a big fan of Chatra's free version, you definitely need to get the upgrade or it's just not worth it. Unfortunately, the upgraded versions are a bit expensive.

Review Source: Capterra
 

Pratik from Scriptze
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

It is not yet complete and has potential.

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Pros

The intuitive and easy to understand chat panel and widget is quite good.

Cons

It does not seem as if the automation's and few features are fully completed, Chatra seems like an beta version of an chat app with a lot of potential

Review Source: Capterra
 

Mandar from Commnet Systems And Solutions - India
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Live chat for Website

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Pros

Nice Look and Feel for website live chat easy for Customer to solve there Queries

Cons

Live chat pricing show also provide the Free users in it with limited rights.

Review Source: Capterra
 


September 2018

September 2018

Nice software

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Pros

Makes chatting with customers on my site simple. Integrates well with FrontApp.com

Cons

No major complaints. Similar quality to Front Chat for our use case

Review Source: Capterra
 


August 2018

August 2018

Review

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Pros

We trialed this product while trying to decide on a permanent solution. I liked the organization of this system.

Cons

Price along with functionality did not seem cost effective compare to it's counterparts.

Review Source: Capterra
 


August 2018

August 2018

Chatra

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Pros

It is a nice chatting software to use that is quick

Cons

It can get a little to androidy to use to chat

Review Source: Capterra
 

Queen from Nyamwaro Event Organizers
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

So fast

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Integration to a clients website. They loved it

Pros

I love the reliability, agility and delivery promise the software has brought to out realm. It is fast, reliable and awesome

Cons

The pricing model might deter people from getting it, if they do not know the ROI that the software is capable of

Review Source: Capterra
 

sofie from ByLayer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

fantastic online business help

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It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a​ message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

Pros

I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Cons

There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Review Source: Capterra
 

Luis from Arturo Michelena University

July 2018

July 2018

It is the best communication option for small businesses

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Pros


Chatra is a live chat system, which has helped me stay connected in my small company with different types of clients. Being able to have more than one chat open at the same time, Chatra offers you the opportunity to maintain perfect contact with buyers and sellers of the market. In its free version is an equally functional application, although with its limitations, it is enough time for you to understand how the application works. Paying the monthly membership is ideal for small companies to always stay in touch with all the buyers in the market. Fairly recommended.

Cons

Personally, I'm not in favor of the free versions. I think that the periods of testing in such a complex application as Chatra are not enough to be satisfying to understand 100% what the application offers. and as last two complaints is that the software does not have html support and does not have time triggers for active pro chats.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: August 2018

August 2018

 

Thanks for the feedback, Luis! We do have time triggers, just use "Time spent on current page" or "Time spent this visit" conditions in the trigger settings. Hope this helps! And sorry for the delayed response.

 


July 2018

July 2018

Turned out to be the best option for small online shop project

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Our raw estimate is that we increased sales up to 30% thanks to clients appreciation growth

Pros

We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

Cons

Once we got an issue with widget rendering on device with small screen.
By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: August 2018

August 2018

 

Thanks for the feedback!

 

Emeka from Boston University College of Engineering

June 2018

June 2018

Chatra is a great live chat and messaging software for communication with software.

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Pros

Chatra is cost effective and very easy to install and manage. It's also very efficient with minimal issue.

Cons

While this could be easily fixed, I feel like the mobile have too little functionality.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: July 2018

July 2018

 

Thank you for the feedback, Emeka! Could you give us more details of what features you need in the mobile version? Please share your suggestions in the chat or send them to support@chatra.io

 


June 2018

June 2018

I have experience using Chatra in the past in order to communicate with consumers in real time

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The ability to communicate with consumers as they used our website in order to ensure that their questions are answered and that they receive the best customer service.

Pros

Chatra made it easier to connect and work with consumers as they used the website that I was working with at the time. Visitors used Chatra to ask questions that we were able to help them with to ensure good customer service.

Cons

We had some installation problems that required the occasional reboot of programs attached to Chatra but were able to solve the issue overall. Customer service was very helpful in this matter.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: June 2018

June 2018

 

Thanks for the feedback!

 

aaron from nationwide accss

June 2018

June 2018

Interface is neat and clean. Plus you can do group chat!

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Group chat! this is the feature that we loved but the pricing is not great

Pros

What we liked most is the ability to have group chat. The chat application that we used before doesnt have this feature.

Cons

Pricing is expensive. we ended up not choosing this app, mainly because of their pricing.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: June 2018

June 2018

 

Aaron, thanks for the feedback! And sorry to see you go.

 

Daniel from Specright

June 2018

June 2018

Great, creative way to interact with website visitors

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I love the fact that it has a really fresh, easy feel to it. It makes it simple to access and interact with visitors, as well as manage workflows

Cons

If I had to say I don't like something, I suppose I wish there was a little cleaner interface, but that is getting pretty nit picky.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: June 2018

June 2018

 

Thank you, Daniel!

 

Kira from Specialty Communications

June 2018

June 2018

Streamlines Business!

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Pros

I love being directly connected to customers. I love that they can get an answer immediately without having to call. I especially love that you can see what the customer is typing before they send it.

Cons

I don't care for the fact that they can enter Chatra without giving us any of their information, something, even just a name and an email should be required.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: June 2018

June 2018

 

Thanks for the feedback, Kira! And sorry for the late reply. You can make the pre-chat form required by checking "Get messages only once the form is filled" option in the "Pre-chat form" tab.

 

Julia from Specialty Communications
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great service, easy to implement and use.

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Great service to offer customers the ability to chat with your organization. Simple to setup and start using right away.

Pros

Super simple to get setup and going, also great ease of use for both the representative and customer side.

Cons

Wish they had a round robin type of option to rotate the chats through multiple representatives within the same department.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: June 2018

June 2018

 

Thank you, Julia!

 

Jessica from Specialty Communications, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

This has reduced customer cancellations by 25%!!!

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Customer retention increased, our representatives love it, and our customers love it. Chatra is awesome, and when we have any issues, their support team is responsive and helpful.

Pros

Chatra is amazing. Easy to use, responsive customer service, great design and functionality. Our customers rave about Chatra, and since implementing it last year, we have had a 25% drop in cancellations! Our customers find it easier than ever to get help with our programs.

Cons

No real cons about Chatra... Maybe one improvement would be allowing our reps to have a chat section, to communicate with one another separate from the customer chats.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: June 2018

June 2018

 

Thank you, Jessica!

 

Eric from Objex
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Chatra is a great program for live chatting with your customers

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Chatra is a great program for live chatting with customers that visit your Web site

Pros

Chatra is a solid platform for chatting with customers that visit your Web site. It's easy to use and has quite a bit of power.

Cons

Not too many downsides here. If you're a large company you may need something with a little more power behind it.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: May 2018

May 2018

 

Thank you, Eric!