About ComAround Knowledge

ComAround Knowledge is a cloud-based knowledge management system. Key features include a knowledge library, language translation, screen recording and multiple search options.

ComAround users have access to a library where they can publish, edit and import knowledge articles. The library also comes pre-populated with articles for applications such as Windows and Mac operating systems, Outlook, Office 365 and Adobe. Users can create articles using structured article templates in the solution.

ComAround’s library can be searched using search options and configurable lists. The appearance of the solution can customized to match the branding of the business. Users can set up automatic alerts when missing or incomplete information is discovered. ...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of ComAround Knowledge

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

April 2018

Jrgen from Sandvik Information and Technology Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

A good, simple to use tool with an excellent user Interface for shift-left of support.

Pros

Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.

Cons

Although there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.

August 2016

Daniel from Systembolaget

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

With focus on knowledge

An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.

Pros

Easy to use, very stable and alway developing

Cons

There is still room for improvement when it comes to the statistic/report part of the software.

April 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

April 2018

A great way to share knowledge and save time for our users and support.

Information is available 24/7 easy to find and use.

Pros

Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.

Cons

It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.

September 2016

Eva from GKN Aerospace

Company Size: 10,000+ employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2016

ComAround review

It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.

Pros

I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you dont have to write your own articles.

Cons

If you have done own articles you have to update them frequently. If you dont you will have a huge amount of outdated articles.

April 2018

Jonny from Rexel

Company Size: 501-1,000 employees

Industry: Business Supplies and Equipment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2018

Good uptime on websight, easy to manage

Easy for our users to find information and instructions at the same Place.

Pros

Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.

Cons

Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.