Comm100 Live Chat Software


 

Comm100 Live Chat is a live chat support solution suitable for both small to midsize businesses (SMBs) and larger enterprises. This system enables businesses to engage their website visitors in real-time.

Comm100 Live Chat can be used by sales teams to identify and convert potential customers, as well as by support teams to address customers’ concerns in real-time. This product works for businesses or organizations in any industry needing real-time customer communication.

Comm100 Live Chat offers two independently deployed editions, one for SMBs and another for large enterprises. The SMB edition features live chat, a user-friendly interface, flexible pricing, and it is mobile-friendly.

Come100 Live Chat for Enterprise offers all this, plus chat routing and allocation, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation and 24/7 chat volume reports. It can integrate with GoToMeeting, Cisco, Avaya and more.

Comm100 Live Chat for Enterprise can be deployed either in the cloud or on-premises.

 

Comm100 Live Chat - Routing rules
 
  • Comm100 Live Chat - Routing rules
    Routing rules
  • Comm100 Live Chat - Chat history
    Chat history
  • Comm100 Live Chat - Operator window
    Operator window
  • Comm100 Live Chat - Reporting
    Reporting
  • Comm100 Live Chat - Visitor window
    Visitor window
  • Comm100 Live Chat - Visitor list
    Visitor list
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

67 Reviews of Comm100 Live Chat

Showing 1-20 of 67

 

Start your review of Comm100 Live Chat

Click to start
https://www.softwareadvice.com/crm/comm100-live-chat-review/

Liliya from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

as an online chat agent..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s really easy to use even if u have never used it before. Easy to go trough, canned messages are pretty useful tool. Would recommend definitely

Cons

nothing on the top of my head actually i liked it immediately

Review Source: Capterra
 

Anna from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great chat software, Comm100 is stable, easy to set up and use. It's regularly maintained and new features are added constantly.

Cons

We've been using it for years and we haven't had any issues with it.

Review Source: Capterra
 

Nevena from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Comm100 Live Help(chat)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great job to the developers, product runs smoothly

Pros

This software fits great our organization needs, we use it as a chat channel to communicate with our customers, perform both sales and customer service. Clients also love it, they can rate the chat session after it ends or automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly. Admin panel is also great as you could set different options and observe operators work, chat session are saved and also connected to the database where operators can attach them after each chat. Reports show many useful stats that can make you plan the business!

Cons

Nothing bad to say as chat has been really useful for us!

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: October 2018

October 2018

 

Hi Nevena,

Thanks for the 5 stars! You¿re going to make our developers blush with all these kind words. I¿m also glad to hear that you find our platform to be top notch in terms of reliability. I know you have nothing bad to say but if you think of any capability you would like to see from our product in the future please let us know on our customer feedback forum (https://comm100.uservoice.com). Thanks from the Comm100 team!

 

Borislav from Mocha Host
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Comm100

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience so far, pleasure to work with and to communicate with the support if needed!

Pros

I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!

Cons

Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: October 2018

October 2018

 

Hey Borislav,

It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!

 

Georgi from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Customer communication made easy .

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

With Comm100 you can follow each step of the process customers go through ,enabling you to have the best possible communication with them . Every metric you can think of can be observed through them .Those I find most useful are the previous chat history and the option to see on which page of your site the person is currently at .

Cons

Would love for more formatting options ,especially the ability to bold text in the conversations themselves.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: October 2018

October 2018

 

Hi Georgi,

our goal as a company is to improve communication between businesses and their customers, so hearing that we are doing just that for you warms our hearts! While I would love to tell you that we will be adding a bolding feature to our chat, there are certain limitations to how chat editors are built, that being said, I will pass your note on to our product team for their consideration. Please leave any more product recommendations over on our customer feedback forum (https://comm100.uservoice.com).

 

Allison from Sprintax
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Best Live chat software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Comm100 is in my opinion the best software for a live chat system both customer service agents and customer alike. It's easy to use on both sides.
As an agent using this software daily I find it extremely helpful to track and manage all records of previous chats. The features for canned messages and daily stats are amazing.

Cons

I would like to have options for customisation for the look of the panel from the agent's side.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: October 2018

October 2018

 

Hi Allison,
thanks so much for the 5 star review!. Hearing that our customers are getting great value from our product is so important to us. I will be sure to pass on your note that we are best live chat system to our development team as well as your feedback on UI customizability. Please leave any future product ideas on our customer feedback forum (https://comm100.uservoice.com). Thanks again for the review!

 

Elitsa from Taxback.com
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Comm100

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.

Cons

After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: October 2018

October 2018

 

Hello Elitsa,

Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!

 

Tihomir from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Amazing chat platform

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Anything you can think of in a chat client , Comm100 can provide . I like the super detailed reports you can get about customer behavior in the chat ,which enables you to get the maximum from your conversations .

Cons

Would love for more variety in skins .Otherwise it's perfect .

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: October 2018

October 2018

 

Hi Tihomir,

We very much appreciate the review and the kind words. We are happy that you are finding value from our reporting and analytics functionality. As for more agent skin variety, I will make sure this feedback gets to the right people on our product team. If you have any other thoughts to share on the product, please tell us over at our customer feedback forum (https://comm100.uservoice.com). Thanks again Tihomir!

 

Teodora from 411 local
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Comm100 review by Teodora Dimitrova

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Pros

Runs with a desktop program and online in any browser. Good server that never let us down and we always had good connection as well as our customers on the other side

Cons

The new update was not that good it made the program too bright and you cannot customize that, it is not very cheap when many operators have to operate at the same time as you buy a slot

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: August 2018

August 2018

 

Thanks so much for the 5-star review Teodora. We have worked hard to achieve industry's best up-time with our MaximumOn technology, so we're thrilled to hear that our servers have never let you down. It's also good to know that you find our product easy to use and get value from our reporting capabilities. Regarding the Agent Console brightness, this has been passed on to our product team and there are plans in the works to offer more customizability in our UI. If you have any other product suggestions, we'd love to hear about it on our customer feedback forum (https://comm100.uservoice.com). Thanks again Teodora!

 

Dima from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Wonderful

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance .

Cons

It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet .

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: August 2018

August 2018

 

Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say "our product has everything you can possible think of needing as a chat agent". We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima!

 

Gene from Moloney Securities Co., Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Nice digital conversation platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoy using this digital conversation platform s it allows me a combination of mobile, web and messaging. The support of this software is pretty good.

Cons

A drawback is that only one theme is available. Also, it would be nice to have an ability to provide a direct feedback.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: August 2018

August 2018

 

Hi Gene, 5 stars across the board ¿ you're going to make us blush! Great to hear that you appreciate Comm100's mobile optimization, multichannel support, and customer service. As for the agent console theme, we are currently working on improving our user interface and I have shared your note with the product team who will consider it for our product roadmap. Regarding direct feedback, you can always share your suggestions for Comm100 on our customer feedback forum (https://comm100.uservoice.com). We are always looking to improve, so please share any thoughts you have on our product with us. Thanks for the great review Gene!

 


May 2018

May 2018

I have been using comm100 for the last 5 and a half years now. So far so good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Pros

1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down.
2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.

Cons

Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: May 2018

May 2018

 

Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!

 

brenda from boeing

March 2018

March 2018

Easy to use, stats and reporting, history, check users in real time. Can chat in real time. record

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy convenient, another way to assist customers with their every day business.

Pros

This is an easy product to use. You can check how many people are online, how many chats are needed, also can see who is in a chat and monitor if you have the permissions. Sends an email to you and to the customer if they chose for audit purposes.

Cons

Not too many to mention, though the email us feature if you are able to send from the livechat box it would be great if it defaulted to your companies email versus changing it, though It could be a company it process.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi Brenda, thank you for rating us five stars. It's great to hear how efficient Comm100 live chat can be for managing customer inquiries and monitoring agent work. For the email us feature feedback you have provided, it would be great if you could post your idea in our Feedback Forum (https://comm100.uservoice.com/). If you could let us know a little more about your idea, then we'll happily consider if for our future roadmap. Thank you again for your review!

 

jamison from quorum
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

We use this on an every day basis for customers. This tool is very convenient and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, and also great record keeping.

Pros

Pros: Great visual for use, Always know when there is someone who is trying to chat with you by the pop up and the icon that glows. The information of how many people are using the web page that your chat is associated with. Also the reporting tool is great and also being able to check your other livechat users who are logged in and out and are in a chat. Also provides the feature for the user to chose to email or livechat in real time.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi Jamison, thank you for leaving us a 5-star rating. We appreciate you sharing your thoughts on our system, and it's great to hear how convenient our live chat has been for you to help your customers. Thank you again for your great input on this!

 


March 2018

March 2018

Comm100 is mobile friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there.

Cons

It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer
inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review!

 

Pascale from Quorum Review IRB

March 2018

March 2018

Easy and convenient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use Comm100 Live Chat daily for work and I have never run into any issues or problems with this program. It's an incredibly helpful tool to communicate with our clients and, overall, it is a great program that is easy to use and very convenient.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi Pascale thank you for your nice review and leaving us a 5-star rating. We're happy that you like our live chat. Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review!

 

Carmen from Quorum Review IRB
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Love this product! Everything is readily available for your use in the desktop and web application.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to monitor all incoming chats from clients regardless of the operator.

Pros

I can see what a client is typing prior to receiving the direct response which allows me to begin research and fast response times.

Cons

With all the updates, it looks the ability to keep track of how long a person is waiting in the chat is not present anymore. This helps my team as we have a certain amount of minutes in the middle of each response to get back or check up on clients.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi Carmen, thank you for your feedback about our product. We are glad to hear that both the desktop and web version work well for you. It is also good to know that you are finding it useful to view messages before they are sent. In terms of why you are not able to view how long a person is waiting in chat, please check the bottom left of your Agent Console interface where there should be a Settings icon and tick 'Show agent unresponsive time' to enable the wait time display. If you have problem fixing this, please feel free to contact our customer support team via live chat for more detailed guidance. Thank you again for the feedback!

 

Reni from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy to use and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales and conversion - revenue increase

Pros

User friendly , variety of options - great opportunity for customization and adjustment to your company`s needs

Cons

design- view adjustments for users` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization .

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi Reni, thank you for leaving us a 5-star rating, it's great to hear you're finding out feature set useful. Regarding the design view adjustments you mentioned, I have sent them on to our product team for future consideration. Meanwhile, you are always welcome to leave any feature requests or product feedback at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are fantastic for our product team to help develop the product that our customers want. Thank you again for your review!

 

Georgi from Taxback. Com

January 2018

January 2018

Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well

Cons

New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi Georgi, thank you for your review. We're glad that you find our live chat user friendly and that your customers love using it. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

 

Osvaldo from Rain Bird

January 2018

January 2018

My experience was a positive one, the application is very easy to use and has a wide reporting tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What we like is the wide variety of report options, this keeps our operation running smoothly and more efficient.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Osvaldo, thank you for leaving us a 5-star rating! We're happy that you like our reporting tool, and that it keeps your business running smoothly and more efficiently. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

 
 
Write a Review