About Copper

Copper is an easy-to-use CRM for small- and medium-sized businesses that need a better way to manage leads & grow customer relationships. If you don't have time for data entry, tedious admin tasks, or overly complex tools, Copper just might be for you.

It's designed to integrate with Gmail and other Google Apps, meaning it can log all your emails and other interactions to the right contact with you having to lift a finger. You can also see information from all your email threads, past interactions, and tasks... all in one place. Copper even reminds you to reach out to contacts and follow up on deals.

Ready to join 25,000+ businesses in over 110 countries around the world in building more valuable, longer-lasting relationships?


Supported Operating System(s):

Web browser (OS agnostic)

422 Reviews of Copper

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(244)

244

4 stars

(120)

120

3 stars

(28)

28

2 stars

(17)

17

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 422 results

July 2020

Scott from itGenius

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

The CRM for sales team on Gsuite

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Pros

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click. The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail. Im really starting loving the workflow automations and cool calculated fields I can make now.

Cons

I'd like to see a better native integration with an email automation software

Reasons for Choosing Copper

Salesforce clunky, very expensive and the team hated it. As a small business we didn't use 30% of it. Pipedrive was ok, but very simple and seemed to suit a very small team. It lacked multiple pipelines and didnt have the integration to Gsuite that Copper provided. Hubspot free was very simple and the full paid version of hubspot was super expensive. I didn't need the marketing features at all. Copper also had a better user experience and gsuite integration.

February 2020

Jacqueline from Crane Realty

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Intuitive, Inclusive & Scalable

Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.

Pros

The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.

Cons

the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates

Reasons for Choosing Copper

The amount of features and intuitive layout of the program was easily the most scalable as we grow, and the best value monetarily as well!

Response from Copper

Replied March 2020

Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!

October 2020

Allison from PROOF

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2020

Copper - CRM

Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process.

Pros

Copper is a solid CRM with lots of features to help handle your sales funnel from start to finish. You can sort/filter and run lists, export lists, and manage tracking of interactions, schedule follow ups and keep track of emails.

Cons

There are a few key features on Copper that are not intuitive/user friendly. It's not that they are difficult, but features could be better marked and highlighted as to how to do certain things on the platform. I wish it had better tracking to manage a sales team.

Reasons for Choosing Copper

Hubspot was way too expensive to upgrade to get the features I needed. Copper is a much more reasonable priced tool and does everything I need.

February 2020

Timothy from Endurance Learning

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

February 2020

Hooked in by Gmail integration, Pushed Away by Lack of Features

The icing on the cake for us with Copper (which had an easier to remember name when it was called Prosperworks), was that we decided to cancel and reached out about ending our contract. Since we did it after the end of the 2nd year of our contract, we were now committed for a 3rd year. We had to remember to do so a month in advance of the end of our 1 year. Now, anyone who is in SaaS knows that this is insane. This is a self-setup system (I may have spoken to a person once). The only reason to do this is to take advantage of your customers. This is a terrible practice and I wish we had never made the mistake of engaging with them.

Pros

We embraced Copper even though it was a little pricey for a small business and required us to commit to a year. Our main reason for using it is that everyone in the company has to at some points be a salesperson and we thought that a tool built for Gmail would be the best option.

Cons

When we started to seriously use the software for more than big contracts and started to reach out to a lot of prospects, the holes in the system were glaring. There are a ton of small things that just drove us crazy. We ended with tons of duplicates. To eliminate them you have to export to Excel, etc. Not fun and not realistic. Any mistakes during data imports caused all sorts of data problems. There is no automating of drip email campaigns. The navigation is so confusing. We spent a lot of time figuring out where we clicked to get to a particular screen and how to replicate it. I found myself being super careful to do the exact same thing every time because it shows leads, contacts, accounts and opportunities in an alternating left-right fashion that is just confusing. The absolute biggest is that there are no reports that give you any insights into how your email is performing, which is odd because they've written blog posts on the importance of doing so. All you can see is a running list of who opened your email or didn't. It is like looking at a terminal window for error messages.

Response from Copper

Replied February 2020

Hi Timothy, thanks for the thorough review. We're very sorry about the experience you've had with our team in the past, and we're doing everything we can to make things right. We understand Emilia from our team reached out and was able to connect with you to better understand where we could better improve and address the hurdles you've run into. We're happy to hear the lines of communication were open and extend that offer to you beyond Emilia's initial outreach. Thanks again.

August 2020

Jarrod from Vision Partners

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Great system for use with G Suite

Custom service has been exceptional. Software is well designed. Basic features are easy to use.

Pros

What we liked most is how seamlessly this works with GSuite. We are a small non-profit consulting team and we needed software that didn't require a large learning curve. What we found were useful integrations right in our inbox where we do most of our work.

Cons

Being a small team with one member who uses technology daily and the other who doesn't means the advanced features are critical to making it work. While the workflow automation and task automation are available they is a steep learning curve for those who don't grasp basic coding principles.

Reasons for Choosing Copper

The native integration with G Suite where less technologically inclined team members could more easily utilize the basic features of Copper. Workflow automation also played a role. The more we can automate the less we spend time on the backend and the more time we can spend with clients.