About Digimind

Digimind is a cloud-based social media monitoring solution suitable for businesses in any industry. Key features include social media monitoring, keyword monitoring, reputation management and reporting and analysis.

Digimind enables users to monitor all social media mentions on a variety of channels. Users can also monitor an unlimited number of Google search keywords. All social media and web coverage monitoring is updated in real time, and mentions are marked when read. The solution enables users to communicate via social media and email directly from the software.

Digimind offers a variety of report templates that can be customized to the needs of the user. Users can run daily, weekly and monthly reports and set up rep...


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10 Reviews of Digimind

Average User Ratings

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March 2018

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Ksenia from CFT

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

The best solution to help us determine our next best action

Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform. From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.

Pros

Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action. Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.

Cons

Social data from the likes of Facebook can be quite limited Sentiment function could be more accurate

September 2020

Stephanie from Johnsonville Sausage

Company Size: 1,001-5,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Great Listener

Very positive. It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data.

Pros

Pros: Easy interface; terrific account rep who teaches us and reminds us about features so we're maximizing our use out of this tool that offers so much; she takes time to know our business to help us again, make best use out of this; she knows the product well; dashboards are great to get a quick overview; easy to share reports with others on our team who are non-users but can use the information.

Cons

Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV);

Reasons for Choosing Digimind

User friendly interface, strong customer support not only at the start, but throughout. We love [SENSITIVE CONTENT HIDDEN] and the true partner she's become to help us be creative in listening for new themes and how to engage other members of our team who are also finding Digimind to be an effective tool.

Reasons for Switching to Digimind

Poor customer service from account rep and a more difficult product to use.

December 2018

Mohamed Amine from Streamerz

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2018

The go-to solution for Monitoring

Despite few payment and customer support issues, I had a pretty good experience with Digimind Social.

Pros

It's a powerful monitoring solution and offers a great sentiment analysis .

Cons

Customer support is not so great. Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions

September 2020

Stefan from LafargeHolcim

Company Size: 10,000+ employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Easy Newsletter creation

You can achieve a lot with little effort. I can create a biweekly Newsletter with very little time effort per day, ideal for people you have a lot of different tasks to do.

Pros

Ease of use and option of direct import of news into Digimind tool

Cons

Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.

October 2020

Huong from Sonova Vietnam

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2020

Digimind is a very good start for whom to have limited access and time consuming

- Update studies among (some) industries, brands, and institutes - Product news

Pros

- Update and available information in the fields of interest

Cons

- Higher level of interest cannot be met regarding topic details as a network, region-wide and/or world-wide

September 2020

Fernanda from GSK

Company Size: 10,000+ employees

Industry: Pharmaceuticals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

September 2020

Use of Digimind for a weekly newsletter

It is a valuable tool for the pharmaceutical industry. Keeping track of scientific publications is nearly impossible without Digimind. I highly recommend it.

Pros

I use this software for a weekly newsletter and I have gotten a lot of positive feedback on how easy it is to give weekly updates.

Cons

There have been several occasions where I receive "news" from >12m ago (or sometimes 2 years) without any recent publications. This makes it extremely complicated since it forces the user to take extra time to look at publications dates before even reading the content.

October 2020

Karim from REALTIME INTERNATIONAL

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2020

Perfect tool

Pros

An easy way to add sources to watch and to validate information, a professional way to generate reports and analysis

Cons

Difficulties in generating ad hoc news and graphics if the processing period is more than one year with a complex query

October 2020

Sergey from Gates

Company Size: 10,000+ employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2020

Digimind estimation

Pros

Usually I overview our competitors work and news.

Cons

No additional idea for now, may be if I have more time I can use this SW more often.

October 2020

Isabel from Scotiabank

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Complementa mis reportes

Me gusta mucho.

Pros

Para mi y mi equipo es una herramienta necesaria e importante para el monitoreo diario de nuestras redes, sin duda se ha vuelto imprescindible.

Cons

Los reportes son muy amigables, la consulta de la información es fácil, en general es sencillo obtener la info.

October 2020

Seung-il from AFO

Company Size: 10,000+ employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2020

transformation and innovation news

Pros

can find what is going on and what is new for us

Cons

nothing as this is for many peope so not easy to customize every requirements