Hatchbuck Software


 

Hatchbuck is a sales and marketing solution designed for small to midsize businesses. The integrated solution offers combined sales automation, marketing automation and email marketing features. Hatchbuck is a good fit for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and more.

Hatchbuck includes features to help users more effectively maintain and track both prospective and existing clients. Contacts can be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward “drag and drop” form builder.

Hatchbuck offers a robust library with 450 email templates that can be used directly or can be customized using the software's template builder. Users can set up automatic emails to specific groups of contacts and track the progress of campaigns. The software runs on both Mac and PCs, and can be accessed via any device with Internet connectivity, including iPads.

 

Hatchbuck - Add an automation
 
  • Hatchbuck - Add an automation
    Add an automation
  • Hatchbuck - Contacts
    Contacts
  • Hatchbuck - Contacts activity feed
    Contacts activity feed
  • Hatchbuck - Dashboard
    Dashboard
  • Hatchbuck - Deals
    Deals
  • Hatchbuck - Email template
    Email template
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

143 Reviews of Hatchbuck

 

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Software Advice Reviews (51)
More Reviews (92)

Showing 1-20 of 51

Jenna from Executech Pros
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Inexpensive and Super User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is an awesome CRM software! I'm in love with the dashboard which is always up to date. It also works with email campaigns and integrates very well.

Cons

I really don't have any cons. The support team isn't the easiest to contact and deal with, but once you have them on the phone to help with a problem they definitely have the answers for ya!

Review Source
 
 

Stan from Healthcare
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Automate our marketing stuff

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Hatchbuck helps us with marketing emails. It helps defining campaigns easily and let our sales team manage prospects within its CRM tool.

Cons

Can help sending emails and helps with marketing activities including assigning to-dos to team. Provides good statistics for our team.

Review Source
 
 

JASVIN from University of Nevada-Las Vegas
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Affordable + Pragmatic marketing solution = Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ideal for small institutions and offering CRM program with the basic features, Helping hand to personalize and manage contacts and feeds.

Cons

Not custom made on business needs, and definitely not the best CRM products, No mobile support and access data for outside sales force.

Review Source
 
 

Jenna from International Relief Teams
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great CRM for Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hatchbuck offers a tiered pricing plan, which is great for small businesses trying and starting a CRM program.

Pros

It's hard to beat the features and price of Hatchbuck. The program does well two features that a small business really needs: contact management and email marketing.

Cons

The CRM offerings are very basic. If you are looking for a ton of features with your CRM, then Hatchbuck may not be the best CRM for you.

Review Source
 
 

Steve from ITH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Helps with our Marketing needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hatchbuck helps my team with the marketing needs by automating various processes. it provides a log of all the activities and helps with easily tracking of team's work everyday.

Cons

Provides good looking interface to manage data. helps us with our marketing needs and increase our sales.

Review Source
 
 

Shah Abdul Latif from VoidLoops
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Affordable solution for small Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Quite User friendly. Drag and drop operations for email builder. Affordable price. Suitable CRM for small business.

Cons

Customer supports needs to be improved. Learning curve might get tricky but videos are available to get over it. No mobile app.

Review Source
 
 

Emily from Direct Digital LLC
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Good tool for a small company, not practical for a large company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This tool is great for a small company. It helps you to manage all your contacts. Customer service is also prompt and personal.

Cons

The pricing could be better. Also, some of the contact logic that we would like to have is not available.

Review Source
 
 

Robert from Community Care KC
Specialty: Healthcare / Medicine
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Works well for marketing, helps to optimize SEO and sends information out on the web well. Customer service is great.

Cons

Would not recommend simply because of the price versus what you get in return. I will not continue to use this product.

Review Source
 
 

Taylor from candid marketing + communications
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Flexible Enough to be Utilized in Most Marketing Plans

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hatchbuck is a great software for both large and small companies. It is one of the only services I have found flexible enough to be tailored to my many clients.

Pros

The customer service is by far the greatest asset this software has. Hatchbuck is extremely customizable which is excellent when working with clients in many different industries but can present a challenge when deciding which categorizations and tag to use when building the system. Hatchbuck's customer service team is always on-call to help assist in any way necessary.

Cons

The pricing options and billing details aren't completely transparent. Often, I will have to reach out to my Hatchbuck rep to get details regarding plans or billings.

Review Source
 
 

Reno from KTU
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use in general. Easy to transfer between excel and Hatchbuck and vice versa. Easy to learn and great support and training

Cons

I haven't used any other products, so I can't make any comparisons. But as far as I can see so far, there are no cons.

 
 

Chelsey from Compass Advisors
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Hands down, the best CRM system I've ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We previously had three systems holding three separate sets of data: Zoho CRM, Membrain, and MailChimp. Now that our data is all together, we're already starting to make it work for us, instead of us working with it. As we're further into the program as well, and we've executed some campaigns and targeted emails, we're getting to know our database. The tag feature is amazing, and helps to give a more real-time picture of where our prospects are at, whether they've been browsing the website, what pages they've visted (and multiple times), etc.

Pros

The support, hands down. The team at Hatchbuck is amazing, and has answered all of my questions promptly, and helped me to think creatively about how best to use the software. I also love the automation available - the ability to trigger emails, campaigns, tasks, reminders, and deals based on contact actions. The new built-in advanced filtering system is great and makes it easier than ever to segment our database based on location, tags, whether they have an email address or not, and more. We've also used the email reporting to our advantage, helping us to get to know our contacts - what they interact with, what they click on, what they do and don't care about - our database has new life!

Cons

As we've been in the system more, we're finding that we're not using the "deals" tracker tool as effectively as we could, simply based on the fact that for our specific line of business, we could easily use 3-4 pipelines separately. (We are M&A Advisors/Business Brokerage Advisors, and so we have separate pipelines for Sellers, Buyers, Clients doing Exit Planning, and Valuations). If we were given the ability to have multiple Deals pipelines, it would immediately enable us to keep track of that pipeline.
Additionally, if I could change a couple things, like the ability to automate contact notes within the record the same way that other things can be automated, I would, but this is such a minor thing that I wouldn't count it as a dislike.

 
 

Neal from My Contractor's License
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Hatchbuck makes work easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I'm pleased with hatchbuck. I tried a lot of CRM programs. I think hatchbuck has the best bang for the buck.

Pros

It's easy to use, flexible and intuitive. The interface is simple. The latest version includes a new dashboard with lots of information available instantly.

Cons

Sometimes support seems a little lacking but that could just be because I didn't word my question well.

 
 

Alissa from Worth Clark Realty
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good features, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Easy to use
- Great user interface
- Robust email tracking and reporting
- Social media integration allows you to put a face with a name

Cons

After being promised excellent customer service, we've received anything but that. There is never an available rep to answer the phone, and it's difficult to get customer support to validate any bugs or errors you are receiving. It takes multiple emails to the support address to get updates on pending issues, if you get a response at all. Our team has had to troubleshoot more issues than we've actually been helped with, and none of our requests and suggestions on improvements have been taken seriously.

 
 

Susan from Atomic Revenue
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

You Won't Be Disappointed With Hatchbuck!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd recommend Hatchbuck to anyone looking for a sleek, easy to use platform that handles both your CRM and Email Campaigns.

Pros

I love the ease of creating email templates, especially with the new update, and being able to track their success as soon as they are sent out. I primarily use it for creating email campaigns and tracking contacts who click through. It's a very organized system with ways to easily find contacts and emails. While the older version definitely had some kinks, I think they did an awesome job with the update I've found it much more user-friendly. Also it is a bit pricey, but it is a CRM and email campaign creator/tracking tool so I think it's worth it.

Cons

Again, with the old version, the email building templates were difficult to use, especially compared to MailChimp. Much improvement has been made to make the process much easier. It was frustrating to have to create new templates since the old ones were rendered useless. Sometimes it's a bit hard to navigate through the system, looking for the exact data or rare thing you might need or filter you might want, the good thing is their support is outstanding and always there to help.

 
 

Megan from Niko Partners
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

B2B crm + marketing automation in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've already recommended Hatchbuck to too many people in person.

Pros

The price is phenomenal for what you're getting in a single place. Other marketing automation tools cost /month and then you have to buy a CRM on top of that - HB makes it great to have everything in a single location. Their support is stellar and their feature set is really beautiful for SMBs.

Cons

They're still working through a lot of bugs. It can be frustrating sometimes, but they're still growing and improving so it balances out.

 
 

Michael from N/A
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Value Makes it a No Brainer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I thoroughly researched alternatives on the marketplace and when I chose hatchbuck, I was nervous the tools would be extremely limited. I'm glad that I couldn't have been more wrong. The tools are of a quality and ease of use that will help any small business grow.

Pros

Easy to use, extremely low cost, helpful support, effective tools that provide infinite customization and solid trackability, couldn't be happier with my decision.

Cons

Some minuscule design flaws but only marginally affect convenience and certainly don't affect quality of campaigns themselves. For example, there is no easy way to set maximum contacts on home page to a larger number.

 
 

Christoph from benchex GmbH
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Product Update 2017: untested, too many bugs, makes customers lose credibility as features simply do not work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Also, the relaunch did not bring the features which were somewhat announces, e.g. imap integration only possible for gmail as of now.

Pros

Very nice people in service, easy to use. Pricing is all right, looks nice, has some nice dashboard eye candy

Cons

Simply not reliable anymore, after the relaunch earlier this year, there are too many incidents where you are not in control of what hatchbuck is doing: e.g. unsubscribe doesn´t work: no confirmation that a user unsubscribed and campaigns do not stop, so unsubscribing users might get more emails from you. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah.

Also, automations set for users who subscribe sometimes do not properly work. Conditions are unclear. e.g. Opt-in process: an online form might be set on option in - but that doesn't mean that it actually triggers the necessary steps. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah.

Search (contacts) doesn't find contacts.

And - this made me really re-evaluate other options: there was this bug which made other customers´ dashboard appear in my log-in. So I saw all activities going on from another company which also is a hatchbuck user. this made me ask myself if other hatchbuck users at the same time see my stuff/ activities/ personal data of my customers....Again: Embarassing? Yes. Potentially causing credibility and even legal problem? yeah.

I do understand that there might be some issues after releasing a relaunch - however when it comes to processes which involve my leads/ customers and make us as a company look unprofessional (no opt-in, no unsubscribe, potential abuse of personal data of leads....) this is beyond any acceptable level and an absolute no-go. We are located in Germany and people are very sensitive about data protection and laws are very strict - we could get sued for each of the three points mentioned above.

 
 

Adam from SEMCO
Specialty: Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Really good value for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hatchbuck does everything well, just not great. It is a basic CRM that offers a solid suite of tools to help you manager your pool of customers. The best feature of Hatchbuck are the email marketing tools. Although a little challenging to grasp at first, the build your own template tool is a great way to create content and get it out in front of your customers in a quick and professional manner.

Pros

For what you pay, you won't find a better CRM on the market. For those who are just stepping into the world of CRMs, Hatchbuck is a great place to start.

Cons

As with a lot of CRMs, the number of contacts can determine the price you pay. Hatchbuck is a great value for small businesses, but once your contact list starts to grow, the price jumps considerably, which might cause you to look at other CRMs.

 
 

Matt from WebWorld
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Helps with Inbound Marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Hatchbuck software helps us with tracking and managing our Inbound marketing. New leads can submit details via forms on our website. Hatchbuck tracks these leads and gives us a summarized reports. Our sales team can also manage the deals within Hatchbuck.

Pros

Good for managing deals and email templates for our clients.

Advice to Others

Great tool for managing statistics for Inbound marketing

 
 

Hina from Information Technology and Services
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Helps with Informing clients on time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This tool helped us informing people on time. It provides the email functionality. Emails can be scheduled and sent on time to the clients. It helps informing people with new offers and updated notes.

Pros

Great for communication with people.

Advice to Others

I like this tool as it helps communicating information on time.

 
 
 
Showing 1-20 of 92


November 2018

November 2018

Weekly Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the drag and drop builder, and being able to view stats

Cons

Cons for this is not having an easier way to separate contacts besides tagging them.

Review Source: Capterra
 

Joseph from Scott & Associates, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Hatchbuck Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track of large amounts of people in the sales funnel.

Pros

Ease of use, customer support, tracking web visits of folks in our email database.

Cons

I can't think of anything I don't like.

Review Source: Capterra
 

Pat from 103 Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Haven't had a bad experience with it yet, awesome CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing experience, software is easy to use. The support team is awesome, anytime I have a question they respond quickly and politely. They make me feel like one of their top clients, even though I'm nowhere near that.

Pros

Email Drop Campaigns
Email Templates Provided
Easy to Use

Cons

The only gripe (it's small) that I have is that you can't have a more broad view of your customer database. It only allows 100 per page and wish it could zoom out more, so I could see more customers in front of me at once.

Review Source: Capterra
 

Sarah from Sarah Bernard Realty Team
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Hatchbuck user for many years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service and overall ease of use of Hatchbuck is fantastic. We always get a quick response to all of our questions. And it's a great place to store nearly all of our business information.

Pros

What we love the most about Hatchbuck is the simplicity of setting up campaigns and sending out mass emails to our database with metrics to measure results.

Cons

Hatchbuck, like all CRMS, has a learning curve associated with it, particularly with creating email templates which can be tricky to set up.

Review Source: Capterra
 

Tage from We R, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Increased Productivity and Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we are very pleased with Hatchbuck and the adoption rate of our sales team was very quick. Customer Service is fantastic. Our rep does a wonderful job keeping us updated with everything happening at Hatchbuck

Pros

Very simple to create email templates for sales and marketing.
Dashboard for quick reference reporting.

Cons

Updating contact list when wanting to resync database

Review Source: Capterra
 

J. D. from Read Technologies, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Hatchbuck saves the day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love Hatchbuck for both CRM and Email automation.

Cons

Sometimes difficult to get email reports to show the contacts asociated

Review Source: Capterra
 

Tiffany from SciSafe, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Feed Back

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hatchbuck has helped in solving some of our organizational issues as we grow from a small company to a larger one. This toll has made it easier to keep up with growing demands from current clients to new clients.

Pros

I like the adaptability and the template make things much easier when customizing email for clients and potential clients.

Cons

Connecting a contact us form with our site a bit tricky, since Hatchbuck doesn't pair up with Outlook email very well. Other than that is has been a great transition to this CRM and well worth the investment.

Review Source: Capterra
 


October 2018

October 2018

Easy to use- and it works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and very inexpensive. I have used it for several years now.

Cons

Some features change often and it can be difficult to locate certain features after a change.

Review Source: Capterra
 


September 2018

September 2018

You get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Improvements have been seen since initial use.
- Relatively inexpensive

Cons

- Chat-based customer service
- Inability to embed video in email
- Inability to export email templates

Review Source: Capterra
 

George from NUS Consulting Group
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

The happy lil' secret in the automated marketing world!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows a small marketing outfit to punch above its weight and focus follow-on efforts on the more high-valued prospects.

Pros

Hatchbuck is great. What? I need to write more? ok. It allows you to create or upload documents, you can include them as well as links into emails, and then combine emails into campaigns where they are delivered at preset times. But that's far from all! Hatchbuck monitors the customer's interactions with your email and awards score points (defined by you) for various activities like visting your website, reading an email, downloading a document or clicking on a link. So when you open Hb you can review the current scores and follow up with the prospects who are raising their hands the furthest. But, there's more! Where Hb 'really' excels is in the logic of these campaigns. For example... if you have a campaign for general interest which you are sending to a generic group and a customer evinces particular interest in your offering (clicks or downloads a lot) Hb logic can detect this and move him to a more aggressive sales campaign. Hb can notify you for any specific buying signal. Hb can send the customer (again, automatically) additional materials based on actions ("oh, you like case studies, eh, take a look at this one") . If you do the campaigns correctly Hb is really a 'fire and forget' homing missile. It has a tremendous number of features (searching and segmentation are awesome) and because of its price structure, it really allows a small company to punch waaaay above its weight class. I'm happy!

Cons

A few things. I'm not crazy about the HTML design tool. (Or, perhaps, I'm a lousy designer?) It seems too old-fashioned. You can get false positives from the lead score system -- especially if you email to high security places like financial institutions whose bots click on everything to test your email for spy/malware. Its awkward to try to call a super high scoring customer who 'appears' fascinated with your content only to learn that he left 6 months ago and the bots are still screening his email. :-(

Review Source: Capterra
 

Mayur from Wipro Limited
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

A great CRM and marketing system for small businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application offers user-friendly graphical user interface. The customer service is very knowledgeable and responsive. Based on the actions of your contact, you can automate trigger emails and reminders. One of the best features is that you can see who all open your emails and the email marketing gets you know about what the users click on. You can track the progress of your campaigns and how well they were received. You can easily merge your contacts from your earlier CRMs. You can categorize the application for clients from several industries. The application does great contact management and is well integrated with social media.

Cons

It's quite difficult to get used to the email templates. the application, in comparison to other similar CRM systems, does not provide many plugins. Reporting capabilities and tags management require improvement. The absence of advanced features. It is very difficult to make edits or copy the campaigns.

Review Source: GetApp
 

Adam from publishing

February 2018

February 2018

A great marketing tool to help drive sales and connect with consumers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think this platform is perfect for small businesses. It's an all-in-one software that provides very valuable tools that businesses need.

Cons

Some of the features will require customization and personalization. This seems like it will take a little time to learn.

Review Source: Capterra
 

Mark from Flame Tree Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

CRM made simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for small scale companies.

Pros

Very user friendly, easy to use and implement. You need to setup marketing campaigns and templates for the tool to work properly for you. This tool helps you send periodic marketing efforts to your CRM contacts.

Review Source: Capterra
 


January 2018

January 2018

Cheap and helps you do what's necessary for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The platform is super easy to use. The email builder is drag and drop and can easily be learned. The A/B testing feature where you can see live who opens the email is pretty cool too.

Cons

Reporting features are not that sophisticated. For the price, I think the software is pretty worth it. It is a good start for an emerging small business.

Review Source: Capterra
 

Jane from ChiroUp

September 2017

September 2017

Super Easy Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The implementation and support teams have been great to work with and I find the system easy to use.

Pros

I loved that Hatchbuck was so easy to implement within our organization. I felt like we were able to get up and running with little effort.

Review Source: Capterra
 

Undine from HealthEconomics.Com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Hatchbuck is worth taking a close look at for your small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our small business started using Hatchbuck in 2016 after using Highrise as our Client manager for many years. Hatchbuck has so much more to offer the small business. The best feature is the ability to create email campaigns tailored for unique audiences and buyers. This feature lets us easily communicate and follow-up with buyers for our services and differentiate them from our reader audience.

The Hatchbuck staff was great at getting our team up to speed and is always there when we need them.

Pros

Great Value for the product

Cons

Sometimes you hit a bug in the system, but the Hatchbuck team loves feedback and keeps us informed of updates.

Review Source: Capterra
 

Donald from VCS

January 2017

January 2017

Good but doesn't integrate with Salesforce.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

We liked the software but found it didn't integrate with salesforce.com which is our CRM. We ended up switching based on that problem.

Review Source: Capterra
 

Thomas from GrowthRocks
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Featured Loaded CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

You get an amazing set of features on a kind of an ungly enviroment and on a medium price point. From email campaigns, notifications, tasks, to forms to tagging contacts, everything works smoothly. Integrates with zapier whick gives you lot's of things to play around and it also works great with wordpress too.

Pros

A good all in one solutions for a small-business CRM.

Cons

The UI and UX

Review Source: Capterra
 

Shah from Pitch Box
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great small business solution - Intuitive, feature-filled, clean interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

There are a lot of CMS platforms out there but this one is the one I've settled on because it has certain features that you need to pay a LOT extra for on larger platforms, such as click-tracking.

The name is kinda weird and I don't believe it's the cheapest solution out there, after all, there are others that are free. However, Hatchbuck makes it possible to set up sales funnels with ease, and without complicating things. The onboarding process is relatively simple - you don't need a degree to wade through it all and their customer support team is super friendly.

My only problem with Hatchbuck is that I don't use it more, which is my problem, not theirs. A great solution for small businesses that want powerful features without the hefty price tag of the CMS giants out there.

Pros

The interface, customer support and certain features that seem to integrate well with my sales process.

Cons

The price is a little high, especially if I want to add other users, like a VA to help me out, so I have avoided doing that and so not using is to its full potential.

Review Source: Capterra
 

Patrick from Patrick Paul Collins

December 2016

December 2016

Perfect for email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hatchbuck is an ideal software for anyone wanting to create an automated email marketing process. The software automatically scores every lead based on how many times a customer opens/clicks etc which is incredible software for creating sales leads for a telesales team.

Review Source: Capterra