



Portal




Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8About QuestDesk
QuestDesk is a service management solution that offers customer service and support, web self-service, knowledge management, field service, help desk and live chat tools within one system. These applications can either be installed on-premise or offered as a cloud-based solution. Users can export core data at any time with either deployment model.
Users are able to track service desk ticket resolutions throughout ticket lifecycles, view incident diagnostics and track problems as well as change requests, knowledge base articles and solution assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementati...
Portal
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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October 2018
Federico from Millicom
Company Size: 5,001-10,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
1.0
Functionality
5.0
October 2018
Easy ticket management system
Pros
Great tool to manage simple (not complex) ticket requests. It serves its purpose if you want to manage tickets on a queue, being able to place on hold, waiting user information, closed and resolved. Resolved differs from closed as it can still be reopened opposed to the waiting user. I personally found it very useful
Cons
Difficult to use with users out of the domain in which it is setup (applies if you are using the on premise version) Cloud version does not work as the on premise. It has limited functionality and has very little features compared to on premise, however if cost is of concern, it can be a viable solution if you are not interested in creating self serve forms for example... it has limited fields for the cloud version
October 2017
Federico from Millicom
Company Size: 10,000+ employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2017
Ticketing tool for global use
I use service desk plus to manage different kinds of services for multiple countries
Pros
Self service forms are easily configured and enable users to select all the information they are required from drop down menus and form elements. I find this a very useful tool. Also, i like the feature that users can login see their open tickets, waiting user(information) or resolved matters, and under approval tickets. I also like the ability to send items for approval in pre defined approval hierarchies or manual send for approval
Cons
cloud version doesnt allow storing scripts which makes user forms not being able to have filters and dependent information from one drop down menu to the other. This needs to happen anytime soon
May 2017
Dena from Dell
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: Free Trial
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
May 2017
Cons
I keep getting pinged to leave a survey even after I've already left one. The survey piece is not efficient.
August 2018
Frank from CGS Solutions
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Great product and professional services.
Pros
This product did exactly what they said it would do for us and has more functionality than we need. Wonderful to be able to have a product grow with us. Setup and training was excellent.
Cons
We would have loved to purchase the turn-key implementation but we didn't have the budget. However; training was wonderful.
May 2017
Manoj from Emics technologies
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 12 months
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2017
awesome really good, made things so much easier
Good method for tracking help desks requests. Good user access for web portal and email options. Great
Pros
Awesome. Thank you so much Expandable platform. Every solution is time consuming. Leave it to the professionals.
Cons
Wonderful platform large and small organizations. Couple this solution with a local professional services organization that can implement your Service Desk that everyone will embrace. It's a win for everyone!
October 2015
Billy from Star Distribution
Industry: Logistics and Supply Chain
Time Used: Less than 2 years
Ease-of-use
4.5
Customer support
5.0
Functionality
5.0
October 2015
Great people, software training and professional consulting
Pros
Very experienced team that understands the Service Management space. Consultative approach to our problems.
Cons
We haven't experienced any downside in using KOHO Experts.
August 2018
Stephanie from DND
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source
Ease-of-use
4.0
Functionality
4.0
August 2018
Helpful Service Management
Pros
This program is pretty easy to use and we have had no major problems integrating into our new routine.
Cons
The time to set up, as with anything else, can be time consuming, however it was worth the time to do so.
May 2017
Dena from NTT Data (formerly Dell)
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: Less than 6 months
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2017
QUICK, EASY
Pros
I was able to receive the answer/help i needed in just a few moments. It worked as designed and was easy to navigate.
December 2015
Frank from Marriott Hotels
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
December 2015
Great product and support.
Magic Service Desk is a wonderful enterprise solution that offers best practice ITIL process and functionality.
September 2015
Timothy from Blue Shield Massachusetts
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
September 2015
Wonderful solutions
KOHO Software knows Service Management. The process was well thought out and resulting in a successful project. We are very glad we found them.