Easy ticket management system

Pros

Great tool to manage simple (not complex) ticket requests. It serves its purpose if you want to manage tickets on a queue, being able to place on hold, waiting user information, closed and resolved. Resolved differs from closed as it can still be reopened opposed to the waiting user. I personally found it very useful

Cons

Difficult to use with users out of the domain in which it is setup (applies if you are using the on premise version) Cloud version does not work as the on premise. It has limited functionality and has very little features compared to on premise, however if cost is of concern, it can be a viable solution if you are not interested in creating self serve forms for example... it has limited fields for the cloud version

Ticketing tool for global use

I use service desk plus to manage different kinds of services for multiple countries

Pros

Self service forms are easily configured and enable users to select all the information they are required from drop down menus and form elements. I find this a very useful tool. Also, i like the feature that users can login see their open tickets, waiting user(information) or resolved matters, and under approval tickets. I also like the ability to send items for approval in pre defined approval hierarchies or manual send for approval

Cons

cloud version doesnt allow storing scripts which makes user forms not being able to have filters and dependent information from one drop down menu to the other. This needs to happen anytime soon

Cons

I keep getting pinged to leave a survey even after I've already left one. The survey piece is not efficient.

Great product and professional services.

Pros

This product did exactly what they said it would do for us and has more functionality than we need. Wonderful to be able to have a product grow with us. Setup and training was excellent.

Cons

We would have loved to purchase the turn-key implementation but we didn't have the budget. However; training was wonderful.

awesome really good, made things so much easier

Good method for tracking help desks requests. Good user access for web portal and email options. Great

Pros

Awesome. Thank you so much Expandable platform. Every solution is time consuming. Leave it to the professionals.

Cons

Wonderful platform large and small organizations. Couple this solution with a local professional services organization that can implement your Service Desk that everyone will embrace. It's a win for everyone!

Great people, software training and professional consulting

Pros

Very experienced team that understands the Service Management space. Consultative approach to our problems.

Cons

We haven't experienced any downside in using KOHO Experts.

Helpful Service Management

Pros

This program is pretty easy to use and we have had no major problems integrating into our new routine.

Cons

The time to set up, as with anything else, can be time consuming, however it was worth the time to do so.

QUICK, EASY

Pros

I was able to receive the answer/help i needed in just a few moments. It worked as designed and was easy to navigate.

Great product and support.

Magic Service Desk is a wonderful enterprise solution that offers best practice ITIL process and functionality.

Wonderful solutions

KOHO Software knows Service Management. The process was well thought out and resulting in a successful project. We are very glad we found them.