ProProfs Chat Software

4.75 / 5 (40)

About ProProfs Chat


ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal with multiple customers at the same time and track visitor behavior on the website.

ProProfs Chat also helps support operators with the use of canned responses and the ability to provide answers to customer queries anytime, anywhere. The live chat tool also provides detailed performance and chat rating reports.

ProProfs offers functionality for building customer loyalty programs, running chat-based campaigns, offering customer support and tracking engagements. It allows for rules-based chat distribution and customization of the look and feel of chat windows.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

40 Reviews of ProProfs Chat

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(31)

4 stars

(8)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 40 reviews

Do you use this product?Write a review

May 2015

Preethi

Review Source: GetApp


May 2015

Affordable and highly valued Service

It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Pros

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Cons

The extended functionality provided need extensive time frame to explore

June 2017

Mike from Plan Man Media

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2017

I can monitor people on my site!!

Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Pros

I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

November 2018

Svein from Wideroe Airline

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2018

Great service for our customers

Good value and affordable prices.

Pros

Easy set up and this Product reduce our incoming phone calls

Cons

Nothing I can mention as I remeber now!!!

June 2015

Joya

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

June 2015

Simple and customizable

With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Pros

It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.

Cons

Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

October 2015

kenley

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

October 2015

Affordable and highly valued Service

It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

Pros

We can manage multiple website using single live chat account.
The responses are faster and quicker due to canned responses.
Logo can be placed on chat window creating higher brand value.
Co-browsing is also possible while chat on visitor end.
Function of call back is really helpful to create a alternative option of interaction

Cons

comprehensive functionality need a lot of time to evaluate.
online help documents need revamp may be to technical as far as I think may be its too technical for me only

May 2017

Mukesh from Media Mosaic ITES Services

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Best tool connect with other customer support tools

Pros

I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on. ProProfs Chat offers numerous integration with all these tools!

Cons































July 2015

zara

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

July 2015

Cost Effective Value Loaded solution

It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers.

Pros

It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.

Cons

The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself

July 2017

Another world

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

June 2017

Nicole from Krazy Kreations

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Excellent service for an even greater product!

Pros

ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months)

ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can!!

June 2017

Songbedna from Value360 communications

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Easy to use. Very effective

Pros

It is very easy to use and install on a website, didn't take me long at all. It has helped me communicate effectively.

July 2018

Richard from ADT

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Good software for lead generation for us

Great exploration for our business, getting quality leads, easy to communicate and many more

Pros

Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language.

Cons

It would be really nice if you work towards changing the notification sound. It is a bit creepy. ...

December 2010

Adams from Asia Tour and Travel

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2010

Awesome Live Chat Software

I would like to recommend Live2Support for live chat software Version 3.1. Service is completely hosted by their servers, and web-based, so it is not mandatory to download or install. There is an online demo of 15 days free trial. Notable features include Proactive Chat Requests, Chat Histories, Operator Chat, and Foot Prints, Language Customization etc. It is quite competitive with other services Etc.

Pros

1. Monitor Website Traffic in Real-time.
2. Fast and Easy Navigation.
3. Block IP Address.
4. Send a pop-up window of special offer or change visitor current page with some special page.
5. Auto/Pro-active Chat Invitations.
6. Friendly Invitation.
7. Extensive Visitor Information System.
(Geo location, search engine, time spent etc.)
8. Chat History of every visitor comes to your website.
9. Foot Prints (How many page visited and time spent by visitor on each page.)
10. Call Back & Call Back History

Cons

Video Chat

August 2015

daniel from bestautodeal.com

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

A unique Sales and Support Manager for your website

I myself is using one of the live service provided by luve2support.I completely agree with what is said here. While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms. This live2support live chat service is much smarter than many sales managers. Its visitor monitoring window provides comprehensive information about visitors even tell us from where they are lending to our page. It's actually my third eyesight to get a clear vision about the customer and the result is more sales conversions. We have pulled back many of the visitors to our websites when they were about to leave. I have tried many chat services on my other websites but ultimately I have to shift to live2support .More live2support is economical also.

February 2018