LiveChat Software


 

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.

Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.

LiveChat is a customizable solution, allowing users to add different themes and colors to their chat windows. It offers customer support via chat, email and phone.

 

LiveChat - Dashboard
 
  • LiveChat - Dashboard
    Dashboard
  • LiveChat - Customize chat windows
    Customize chat windows
  • LiveChat - Chats
    Chats
  • LiveChat - Reports
    Reports
  • LiveChat - Visitors list
    Visitors list
  • LiveChat - Applications
    Applications
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

437 Reviews of LiveChat

 

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Software Advice Reviews (21)
More Reviews (416)

Showing 1-20 of 21

Gari from One Stop Cooling and Heating
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Easy & Reliable Addition For Our Employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software has made it extremely easy for our employees to ask quick questions to management or other employees without having to waste time by getting up and walking to them or calling them at their desk. A lot of questions are quick with simple answers and you gain time back during the day with this software.

Cons

So far we haven't had any complaints with this software and everyone who uses it is extremely happy with how quick they can get an answer back.

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Worth the investment for a well-designed helpdesk tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- it is easy to use and has a very simple layout
- very easy to set up with minimal technical knowledge required
- tracking information and analytics are nice and visual

Cons

- more expensive, but in my opinion it is worth the extra money and will save you time in the long run

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Apps for everyone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It’s definitely worth it.

Pros

Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

Cons

The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.

Review Source
 
 

Joshua from Education
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is incredibly easy to contact customers and get in contact with them quickly. Fast load windows as well

Cons

I have no complaints about this product at all. This product works exceptionally well and did everything I needed it to.

Review Source
 
 

Brian from Kelly Services
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

The leader in online chat / support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There is a reason why many large companies use LiveChat. It is easy to use, on both the user side as well as the admin side. It is also easy to install on your website. This allows instant answers, which seems to be the way most people like contacting support now.

Cons

I'd like to see a bigger text box, to allow more text initial text. Sometimes there is not enough room when trying to be specific with the issue you are having.

Review Source
 
 

gretchen from Siganture smiles
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

live chat is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very helpful

Pros

Really helps when you need to ask a question or get information right away, is convenient rather then calling on the phone and being on hold.

Cons

not all the answers are 100% understandable, but other than that it is great at getting back to your questions quick.

Review Source
 
 

Felix from corporación Estelio
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

An interactive window with your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Definitely, it is a very effective tool for communication between the client and the business. Its quick and simple configuration is an added value .. you can measure almost that in saw the stories of the user and agent, there is with the reports section that shows the number of days you have had chats, chat satisfaction scores, number in queue and the results of the surveys. With this data you can make a good marketing ... the best use of this tool are the instantaneous answers (this provides security & confidence to the user) this definitely increases the productivity (sales) of any company

Cons

I do not have negative comments, it is a specific tool, for a specific use and a specific result (Communication, attention and growth)

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

EZ

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What a great tool for businesses and consumers. People do not want to pick up the phone to get help - so much easier to have a LiveChat!

Cons

The product could be a little more intuitive and respond faster. From both ends it can feel a little slow.

Review Source
 
 

JENNIFER from OSNC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the product and its supper easy and convenient when you need to talk to someone and you don't have time to sit on the phone!

Cons

The only thing I can say about this is that sometimes it wont load or us unavailable but than that its is awesome.

Review Source
 
 

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

LiveChat gives customers instant help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great option to add to your website.

Pros

Live chat gives your customers instant help on websites, customers enjoy the fact they don't have to wait for an email reply and no need to call.

Cons

Some times connection will fail or takes a while to connect to an agent. sometimes slow connection.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

LiveChat - Great Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use for the laymen
Integrates to any site easily
Easy to use Knowledge Base
Easy to upload files
Easy to push files to customer
and more

Cons

This is a terrific software. I highly recommend it. No downside that I can see at all. Very professional looking.

Review Source
 
 

Bruce from R&B services
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

what can i say

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I can definetly get a better response than in than emails and also returning phone calls. very good

Cons

How can you complain or have something to say about an app that truly makes your life easier. beats me

Review Source
 
 

Natasha from Enercept
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

LiveChat has been a huge success for our company. We use it on our website to gain prospective leads. We have had an increase in our leads because someone is available to get information to transfer to an estimate request.

Cons

In LiveChat if a customer leaves to quickly, you can't get them back. Which in turn means you could end up with little to no information about your future customer.

Review Source
 
 

David from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

LIveChat is solid!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The best feature to me is the tracking ability it has! You can engage with potential clients, and even see where they are located.

Cons

Does seem to integrate with as many applications as I would prefer. In today's world, I like things to connect, and this app seems to be off by itself.

Review Source
 
 

Rameez from Mount Pleasant Group
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Wonderful thing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

However it's always the purpose it's made for

Pros

Live Chat is the best tool you can have to grow your business in fact I would say it is a must to have it

Cons

Functionalities are limited as you can only do chatting and there's not much shedding that you can do

Review Source
 
 

Tony from Associated Career Management Australia
Specialty: Other services

September 2016

September 2016

I love Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It ease of use and ability to quickly interact with our clients

Likes Least

It is constantly being updated and improved so I really have no negative comment

Recommendations

If you want to interact with your clients quickly and professionally it is for you

 
 

Haeley from All Volleyball
Specialty: Retail

August 2016

August 2016

Success with LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

LiveChat allows us to communicate with several different customers at once rather then them all waiting on hold on the phone. We are also able to help customers faster.

Likes Least

You aren't able to see what is in a customers cart.

Recommendations

Give it a shot, it can't hurt! I bet you will like it and it will bring in more revenue.

 
 

Dave from Dictate Australia Pty Ltd
Specialty: Consulting

August 2016

August 2016

The Ultimate Customer Engagement - Must Have For Every eBusiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.

Likes Least

Nothing, this product pays for itself month after month. Easy to use, easy to install.

Recommendations

The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.

 
 

David from .com Solutions Inc.
Specialty: Software / IT

August 2016

August 2016

Excellent reliability and battery life by use of push notifications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Push notifications work splendidly, it doesn't use up too much of my battery power (unlike competing products), I don't need to log in every time I launch the app.

Likes Least

I would like to see built in integration with Google Translate.

Recommendations

I recommend trying the 30 day demo, and test your ROI using the reporting feature. I found that I was able to completely pay for the annual subscription in less than 2 weeks. And that ROI continues to this day.

 
 

Jordan from Choice Ministries Inc.
Specialty: Non-Profit

August 2016

August 2016

Awesome & Easy-to-Use Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customization options for multiple web pages is one of my favorite parts! We weren't sure it was possible to offer a chat option that looked great and that our team loved using and we've found that in LiveChat. The agent interface is clean, well-built and easy to use. Canned responses and customer sneak peek (seeing what they're typing before they send it) has been so helpful in providing quick and efficient service via chat.

Likes Least

Nothing really. The only suggestion I had was to make the auto-correct/spell check a little more intuitive, but other than that, everything has been great!

Recommendations

Give the free trial a try. You won't be disappointed!

 
 
 
Showing 1-20 of 416

Jeffrey from Sisel Int'l.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

A necessary tool for customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We noticed an immediate jump in customer relations and employee effectiveness. Excellent tool!

Pros

Our customer service department is frequently overworked and understaffed. We used to only take calls but that meant our queues could sometime reach as long as 45min waits. This was too much and we had to implement a new form of communication. Turned out LiveChat was just what we needed. Wait times immediately dropped, stress levels plummeted for our employees, and customer satisfaction jumped. You have access to all of your chats, can find past chats easily and following customer inquiries is easy. We love it!

Cons

It's providing us with what we need to keep customers and employees happy. No cons from us!

Review Source: Capterra
 


October 2018

October 2018

What today's customers want

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Seems like a modern customer wants the capability to chat, save transcripts, and in general avoid phone calls to companies. LiveChat allows us to do that. It's fairly easy to use with some training.

Cons

Not many to list, really. LiveChat has been pretty great in my experience, especially once you get used to all of the features.

Review Source: GetApp
 

Jennifer from MARCOM
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

LiveChat

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Love this software!! Love the whole concept. This is so easy to use and makes customer service so much more efficient!

Cons

I really can't think of anything that I don't like about LiveChat.

Review Source: Capterra
 

Christi from Jackson Storage Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Live Chat allows you to receive support without the hassle of being on hold and tieing up your phone. It allows you to do other tasks while waiting for your problem to be resolved.

Cons

So far I haven’t found any issues with using this software.It is much easier and quicker than an old fashioned telephone call.

Review Source: Capterra
 

Andre from Luxoft Financial Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Easy to implement, pleasant to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveChat is a great service. I did the implementation on the site myself, when I was not yet a major manager, without the help of our programmer. Everything turned out to be so easy that his help was simply not needed. In general, I have only positive impressions from the service!

Cons

Everything is fine, but sometimes there is a delay in messages. When I communicate with a client, sometimes it happens like this: he writes me a message, but it does not reach; he writes one more and asks why I do not answer; then immediately I receive two messages in a row. As a result, I have to explain every time that there is a problem with communication. Well, that happens rarely.

Review Source: Capterra
 

Ran from LastMileLink Technologies
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Convenient and modern service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Previously, we answered customer questions by mail. To speed up the work, I advised the manager to implement LiveChat. Now customer support has become faster than ever, and the entire history of communication can be displayed in the form of statistics. This approach allows us to analyze the quality of service, the level of competence of employees from technical support and take timely measures.

Cons

After updating the software complex, the interface has changed. Now there is extra location information for us. It is useless to us, but it cannot be removed. It is a pity that you can not return the old version.

Review Source: Capterra
 

COLLEEN from RZW
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Decent software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It was a quick sign up and ease of setup. Great for communication when you cannot be on a call, great for multitasking while taking phone calls.

Cons

I didn't have anything I did not like about it.

Review Source: Capterra
 

Matt from FastoolNow
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

A Great Way to Chat & Connect With Potential Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveChat is the best chat option available. Not only is it easy to set-up (brand) and use, but you also have the option to take chat on the go with apps for all devices. I loved the customization of the chat box to match the theme of my site. All around a great experience.

Cons

I would have liked more features and customization for the lower priced tiers. Most people run their own site and a bigger plan is needed for more needed features.

Review Source: Capterra
 

John from GSK
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

A great app to chat with customers who visit our website

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Livechat just enables the feature that gives us an ability to chat with people who visits our website in real time. This ensures no customer might leave our website with any kind of doubts. The facility that the chat agent can initiate a chat is always good as the customer will think when seeing we initiate chat that we are interested in doing business with them and they will also feel like we are there for any kind of help. Live chat is the best option for websites that mainly sells products.

Cons

If we add another chat agent to the existing pool, it takes few minutes to get it updated on the page where customers see the new agent's name as well. I think a hard refresh of the app will do the job for you in this case.

Review Source: GetApp
 


October 2018

October 2018

A standard in customer service

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I think that LiveChat really adds an extra quality of customer service to your website. I also like being able to add photos as proof of a human being behind the screen vs. automation.

Cons

I think that on the back-end, LiveChat is often stressful. I wish there was a better way to manage all the clients at the same time.

Review Source: GetApp
 

Ahmet from Atas Lighting
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Prompt customer feedback + lots of additional features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was much more convenient to use LiveChat than to support customers by mail. The application has everything for quick response to applications and messages: a simple interface, the ability to create templates for answering frequently asked questions, cross-platform. I also liked the fact that service statistics are saved and displayed in the form of graphs - this is used by us to assess the quality of the work of our employees and to plan service improvements.

Cons

I did not find any flaws in the current version. As a wish, I would like it to be possible not only to send messages, but also to make calls immediately through the service. So our tech support guys could advise customers even faster.

Review Source: Capterra
 


October 2018

October 2018

Great feature to have for site

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

LiveChat has allowed our company to communicate with customers and potential customers who cannot call in or don't want to call in immediately. We help thousands of customers every month and it's super easy for our reps to use. Creating users, managing conversations, and the overall user experience has been a huge positive to our team and would highly recommend!

Pros

I like how easy it is to manage users and their access/abilities. Implementing it onto our website is a great feature to have for customers who cannot or do not want to call in right away.

Cons

Unfortunately I have not encountered any issues or drawbacks that has come across our team's experience.

Review Source: Capterra
 


October 2018

October 2018

Gets the job done

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that it is really easy to chat between business and customers. It is simple and works well between both sides.

Cons

Not too many features, but a simple chat doesn't really need them. Only thing I don't like (as a user) is the delay times from customer service! It seems like no matter which company I'm talking to, the reps are always super delayed getting back to me (not a problem with the program, though).

Review Source: Capterra
 

sarah from Petcare
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It was easy to connect with recipients, had no problems.

Cons

I would've liked to be able to connect and communicate with multiple people at the same time.

Review Source: Capterra
 

Praveen from Accenture
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Our company use LiveChat to help with the support team.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

My main function at my current title is to develop software and also give support to customers who use the software, We work based on a ticketing system which entirely works on LiveChat. Customers submit issues and questions as a ticket through Livechat enables FAQ page and the application prioritizes the tickets based on the importance. We have set certain parameters for the app to understand the priority. That helps us to sort out tickets in quick manner.

Cons

Now I am using grammarly tool inside the chat window to sort out typing errors and grammar mistakes. If there is an inbuilt feature that helps to detect typos, that would be great. As sometimes I use several devices and installing grammarly on each device is not economical.

Review Source: GetApp
 

Varun from QBurst
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Great app at a reasonable price

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I have a shopify website and Ii use Livechat on this website to effectively communicate with the website visitors. It gives instant information of the profile visitors immediately. It tracks the user browsing through the page and we will know what interests the customer most.

Cons

They use an independant IP address tracking software to track the IP address and geo location of visitors on the page which is not accurate always. I suggest the developers to get this data from 3-4 external providers and then compare it and display the best result. The location seems to be accurate only 70% of the times.

Review Source: GetApp
 

taras from personal
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

User

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

its straight forward, and the software is very reliable unlike Skype. Used it mostly on the client end, and it works really well with technical support. can log conversation easily and send copies of interactions.

Pros

I'm a user of Live Chat on many platforms and its very intuitive and a great way to chat with clients.

Cons

I don't really have a Con for Livechat, maybe that it isn't that feature rich, but I personally dislike programs that try to be a swiss army knife when they're intended purpose is to be a butter knife.

Review Source: Capterra
 

Kyle from Grant Thornton LLP
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

LiveChat provides basic customer support chat when needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The basic chat service allows for easy customer support between our businesses and allows us to access individuals who would not normally reach out to the business.

Cons

It is lacking in features; however, I do not believe a customer support chat client needs a ton of features..

Review Source: Capterra
 


September 2018

September 2018

Easy and convienient way to communicate with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Live chat is a phenomenal platform. Communicating with customers has never been easier with Livechat. The platform makes it very simple to sign up and the feature to wordpress. Customization and design options are avialable in order to set your own preferences for the look and feel of your live chat as well as automated messaging. It’s easy to navigate the software and view a lot of useful information about your customers preferences and habits.

Cons

The only downside is that whenever there is poor internet connection there are times when messages from customers don’t always come thru the chat window.

Review Source: Capterra
 

Lauren from Mulberry Holiday Cottages
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

LiveChat Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Excellent, easy to use, live chat feature that works on any site. Perfect for our medium sized business.

Pros

The ease of being able to add a live chat feature to websites. I also really like that you can amend the settings extremely well, so that it can fit your business needs.

Cons

I have no faults with this software. Works perfectly for the business!

Review Source: Capterra