LiveChat Software


 

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.

Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.

LiveChat is a customizable solution, allowing users to add different themes and colors to their chat windows. It offers customer support via chat, email and phone.

 

LiveChat - Dashboard
 
  • LiveChat - Dashboard
    Dashboard
  • LiveChat - Customize chat windows
    Customize chat windows
  • LiveChat - Chats
    Chats
  • LiveChat - Reports
    Reports
  • LiveChat - Visitors list
    Visitors list
  • LiveChat - Applications
    Applications
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

568 Reviews of LiveChat

 

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https://www.softwareadvice.com/crm/livechat-review/
Software Advice Reviews (31)
More Reviews (537)

Showing 1-20 of 31

Mofoyeke from Redberyl Management Consulting Ltd
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Managing real-time communication with our prospective clients have never been easy

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Set up is pretty easy, customer support is amazing. We never miss a message from visitors to our website. All in all, real-time chat with our web visitors have been made seamless by LIVECHAT

Cons

Pricey compared to other softwares. That I think is the only con I see in this software. Otherwise it's a complete gem

Review Source
 
 

Bren from Engineering
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Easy to connect through this app! Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This app/software help me to connect easily in other people like my team, staffs and suppliers wherever you are.

Cons

Nothing least about this app for now, because it's compatible to any devices and easy to use.

Review Source
 
 

Emmanueliza from Suyen Corporation
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Reliable software for me

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This integrated chat and help desk platform for my clients here and abroad. This really works great for me. Very easy to use

Cons

I have no issues with this so far

Review Source
 
 

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Business to Customer Communication - Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Live Chat is a great tool that lets you connect users to agents via a chat system. It's easy to integrate and allows agents to connect with several customers at once.

Cons

Can sometimes take a while to load. Has some issues with its Mobile application. Still has a few bugs that need to be Ironed out.

Review Source
 
 

Paul from Gulf Coast Men's Health
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Perfect Way to Instantly Talk to Your Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

LiveChat is a great way to help customers in realtime making you very accesible to customers helping to grow your business and client base. Definitely a great tool for any small business.

Pros

Having looked at many Chat programs we found the best was LiveChat. You don't have to be at your computer all day waiting to see if a chat is coming in because with LiveChat you can download the app and chat with your customers on the go. Utilizing and setting up the chat is very simple and easy to use. You can do it yourself if you have some knowledge of setting up your website or you can have your webhost do it for you by simply dropping in a simple code. You will be up and running in minutes. You can customize your logo if you wish and it is easy to communicate. Adds the touch of helping customers out if they need direction or information.

Cons

There are a couple of cons that we have run into with LiveChat. Recently this problem has been better but from time to time you will not get instant notification if you are relying on the app to use for chatting. The only downside is if the delay is too long you may miss the opportunity to chat with the customer. The other issue we have seen is that the customer can leave a message but you don't really get notification all the time if a message was left so you are on your own to make sure to check for a message.

Review Source
 
 

Brian from My Solution Advocate
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

LiveChat truly is a great communication tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Why call? Just click live chat !

Pros

Very responsive. Connects user and business on website. Does what it says it does. Simple and to the point.

Cons

No cons. It was and is a great idea that saves you unneeded phone time and helps customers make decisions if they need you.

Review Source
 
 

Teresa Herbic from Author, Contract Writer
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

LiveChat is an Excellent Tool for Real-Time Answers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for exceptional customer service leadership!

Pros

LiveChat is an excellent tool for real-time answers for customers. Often, phone and Internet connections and Q&A take long periods to cover answers. With LiveChat, you can offer customers the ability to determine real-time answers and resolve any and all customer conflict. This enables customer success and loyalty, thus better bottom line profitability.

Cons

None, except you need to have this system staffed well and regularly when the service is available. Thank you!

Review Source
 
 

Dealdiane from NetPotential
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A great addition to an eCommerce site

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Live chats are my goto medium when I need support for something from a website and LiveChat does a great job at it. Setting it up is a breeze as well even for non-developers.

Cons

I don't have any issues with this but then again we only use this for basic stuff. Would be nice to have an out of the box chatbot integration though.

Review Source
 
 

zubair khan from comsats university
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Vary efficient and most smart software many older friends that i can contact thought that love this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the live chat software and when I am free for some time, I can use the software mostly.

Pros

Live chat software is very smart chat software which everyone can chat free and every time and contact with to their older friends and other.

Cons

Have no major problem in that software but in the designing, the color scheme in the main activity could not like it.

Review Source
 
 

Misty from Dixie Plastering, Inc.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Live chat works for small business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Live Chat is an effective tool allowing for businesses to talk to clients and prospective clients.

Cons

Live chat works as it's meant to without fanfare, but simple - especially for a program such as this, is probably for the best.

Review Source
 
 

Gari from One Stop Cooling and Heating
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Easy & Reliable Addition For Our Employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software has made it extremely easy for our employees to ask quick questions to management or other employees without having to waste time by getting up and walking to them or calling them at their desk. A lot of questions are quick with simple answers and you gain time back during the day with this software.

Cons

So far we haven't had any complaints with this software and everyone who uses it is extremely happy with how quick they can get an answer back.

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Worth the investment for a well-designed helpdesk tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- it is easy to use and has a very simple layout
- very easy to set up with minimal technical knowledge required
- tracking information and analytics are nice and visual

Cons

- more expensive, but in my opinion it is worth the extra money and will save you time in the long run

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Apps for everyone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It’s definitely worth it.

Pros

Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

Cons

The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.

Review Source
 
 

Joshua from Education
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is incredibly easy to contact customers and get in contact with them quickly. Fast load windows as well

Cons

I have no complaints about this product at all. This product works exceptionally well and did everything I needed it to.

Review Source
 
 

Brian from Kelly Services
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

The leader in online chat / support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There is a reason why many large companies use LiveChat. It is easy to use, on both the user side as well as the admin side. It is also easy to install on your website. This allows instant answers, which seems to be the way most people like contacting support now.

Cons

I'd like to see a bigger text box, to allow more text initial text. Sometimes there is not enough room when trying to be specific with the issue you are having.

Review Source
 
 

gretchen from Siganture smiles
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

live chat is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very helpful

Pros

Really helps when you need to ask a question or get information right away, is convenient rather then calling on the phone and being on hold.

Cons

not all the answers are 100% understandable, but other than that it is great at getting back to your questions quick.

Review Source
 
 

Felix from corporación Estelio
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

An interactive window with your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Definitely, it is a very effective tool for communication between the client and the business. Its quick and simple configuration is an added value .. you can measure almost that in saw the stories of the user and agent, there is with the reports section that shows the number of days you have had chats, chat satisfaction scores, number in queue and the results of the surveys. With this data you can make a good marketing ... the best use of this tool are the instantaneous answers (this provides security & confidence to the user) this definitely increases the productivity (sales) of any company

Cons

I do not have negative comments, it is a specific tool, for a specific use and a specific result (Communication, attention and growth)

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

EZ

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What a great tool for businesses and consumers. People do not want to pick up the phone to get help - so much easier to have a LiveChat!

Cons

The product could be a little more intuitive and respond faster. From both ends it can feel a little slow.

Review Source
 
 

JENNIFER from OSNC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the product and its supper easy and convenient when you need to talk to someone and you don't have time to sit on the phone!

Cons

The only thing I can say about this is that sometimes it wont load or us unavailable but than that its is awesome.

Review Source
 
 

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

LiveChat gives customers instant help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great option to add to your website.

Pros

Live chat gives your customers instant help on websites, customers enjoy the fact they don't have to wait for an email reply and no need to call.

Cons

Some times connection will fail or takes a while to connect to an agent. sometimes slow connection.

Review Source
 
 
 
Showing 1-20 of 537

Prasad from Voicy
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Livechat provides tons of customization possibility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Communicating with customers on our website and on our Facebook page.

Pros

Registering to use Livechat is simple and it took less than ten minute to setup Livechat on our website. Livechat provides a wide option of functionalities such as chat tags ,eye-catchers,canned responses ,social media integration etc which practically will improve the efficiency of any customer support team.
As an help-desk software provider, it is interesting to see Livechat inc. set a good example as regards how a customer support team should work,as they currently provide the best customer support of any software provider we use at work.

Cons

Our experience with Livechat has been pleasant ,at my current place of work and in my previous organization.

Review Source: Capterra
 

Danielle from Preschool
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is very helpful for many businesses!

Cons

I like all of it. It makes talking to customer service very easy

Review Source: Capterra
 

Brett from Skuid
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Utilizing LiveChat Daily

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to see what the other person is typing before they hit send. Gives me more time to find difficult answers.

Cons

I don't have any dislikes with the product.

Review Source: Capterra
 


December 2018

December 2018

Easy to set up live chat for your website

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

This is the best live chat we have used so far.

It’s quick to set up, is relatively well priced, is easy to customize and brand, works incredibly well and is compatible in all browsers and operating systems.

As an administrator, the set up was a charm and it’s an easy tool to maintain and keep online. We rarely see downtime and out customer service agents really like using it

You get mobile support, SSL inscription, lchat history/logs and great tracking and analytics tools.

Cons

The pricing is the only thing that should concern people. I believe there are cheaper alternatives but in my opinion the easy of use and feature set make this the best pick.

Review Source: GetApp
 

Cynthia from Eastern Aviation Fuels, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Makes for ease of communication

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

No more sitting on hold or waiting for an email reply, get answers fast and easily.

Cons

Cannot think of one con for this software.

Review Source: Capterra
 

Annabel from Pimberly
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Good value but lacks some key functionality and integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pros

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Cons

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Review Source: Capterra

  Response: LiveChat Software, LiveChat, Inc.

Date: December 2018

December 2018

 

Hi Annabel,

Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.

If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.

Cheers,
LiveChat Team

 

Catalina from iProspect
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Functional tool for support and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use LiveChat online chat for quick service and support of the company's customers. The tool allows you to control the chats of other managers. There is a function to view the history of correspondence with the user. You can transfer your own orders to other managers.

Cons

The LiveChat client support tool lacks the function to order a callback, and I would also add the ability to send messages when the manager is offline.

Review Source: Capterra
 

Mzangila from Keroche Breweries Limited
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

LiveChat is an Easy to Use Communication Tool that Connects us with Our Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with LiveChat is honestly good because it is an essential software that is not difficult to use at all. We like using it because it is affordable.

Pros

I like using LiveChat because it has great features that makes it easy to communicate with our clients and potentials. It saves conversations. Therefore, if the customer experience an internet hiccup, he or she will come back without having to start all over again. This makes it a convenient software.

Cons

I have no major problems with LiveChat because it has been a convinienet tool that connects us with all our clients online. We are able to address our customers issues on time.

Review Source: Capterra
 

Joseph R. from The TJX Companies, Inc.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

LiveChat saves time and makes connecting the right people efficient

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

When we implemented LiveChat into our system a few years ago it saved us time and energy into figuring out who needed help with what and getting them to the right people.

Cons

Not many cons except that we received some feedback that the connection was poor sometimes and that the automated help feature needed some tweaking.

Review Source: GetApp
 

Tamara from Tamara Singleton md inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

EASY

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Just fine and better than waiting on hold on a telephone

Pros

easy and you can use it without thinking about it

Cons

sometimes it is better communication to talk to someone

Review Source: Capterra
 

Varinder from Tangoe
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Great features and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

Cons

It needs to have direct integration with Pardot

Review Source: Capterra

  Response: LiveChat Software, LiveChat, Inc.

Date: December 2018

December 2018

 

Hi Varinder,

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post

Cheers,
LiveChat team

 

Daniel from In-Time
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great piece of software to aid your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Generally it has been a pleasant experience. Customer services were quick to respond and we have not had any issues at all.

Pros

The interface is very intuitive and easy to use. There are lot's of features to help engage with customers on your website. The app is very stable and also works perfectly with our CMS which is Wordpress.

Cons

I would have liked more options to customize the chat window in the settings. I did this through CSS so it wasn't a problem but a drag and drop interface would be awesome, for less savvy users.

Review Source: Capterra
 


December 2018

December 2018

The best chat agent, hands-down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've tried a handful of live chat plug-ins and have finally found a home. Dealing with the customer service of others was painful and we wouldn't receive answers for 24 hrs. With LiveChat, You can expect next to immediate support and solutions from the first request!

Cons

There's nothing I like least about it. I just wish I found it sooner!

Review Source: Capterra
 

Stephanie from YWCA
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

The BEST Live Chat Option

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

By far my favorite Live Chat option when I need to talk to anyone in Customer Service. Fast response, never crashes, easily save transcripts of conversations.

Cons

That not all companies use this Live Chat software.

Review Source: Capterra
 

Dawn from Centra Partners
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Great way to get help without all the red tape and waiting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love this product. So many companies use it.

Cons

I feel like the people on the other end of the chat should have more abilities to solve problems. That's not really the programs fault, but the companies that utilize it

Review Source: Capterra
 

Natalia

December 2018

December 2018

This tool can make connects in business easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveChat is great tool for busines when you have to solve many problems of your clients. Addictionaly it's very easy in use.

Cons

I think LiveChat can be expensive for small business when you use this tool very rarely. But in big busines it isn't big cons.

Review Source: GetApp
 


December 2018

December 2018

Good Enough

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It works. It's stable and dependable.

Cons

It's just good enough. There is nothing flashy or cutting edge. It's just a good product that works. Doesn't push the envelope.

Review Source: Capterra
 

Michele from DLP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Very easy to use and discrete

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a time saver and very convenient rather than sitting on hold.

Pros

Love that with a quick click of a button I can reach someone to troubleshoot an issue or just to ask a question and not have to be on hold forever. In some cases I have found they can email your conversation as well.

Cons

Nothing, I have had a great experience every time.

Review Source: Capterra
 

Justin from Sportdecals
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

It does what it says it does - LiveChat... and then some more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use - we were up and running on multiple platforms within minutes.
Loads of features - from basic chat to a reporting dashboard, it's feature rich.
Uptime - So far reliability has been in the at least if not better than 98% uptime.
Responsive support - relatively quick response to inquiries compared to > 24 hours for some companies.

Cons

Occasional hiccups in service seem to take more time to resolve than we would like (> 1 hour down)

Review Source: Capterra
 


December 2018

December 2018

Great chat software integrates with Shopify

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how well it integrates with shopify. They have a great mobile app too.

Cons

I have not found anything I particularly dislike about LiveChat

Review Source: Capterra