Netrox SC is a cloud-based customer relationship management (CRM) software solution specializing in live chat support. It lets website visitors click on a built-in chat window and agents can answer their questions directly.
Netrox SC users have access to a dashboard where they can see chat screens that include visitor information such as name, phone number, email address, locations, what page they are on users’ websites and more.
Users can also see a live list of visitors on their websites at all times and they can start conversations with any visitor from that screen. Netrox SC includes automatic chat initiation, too, so the online system begins dialogues with visitors based on user rules.
This system includes an analytics module where users can view reports on customer satisfaction levels and appraisals of agents’ performance.
Netrox SC is priced per agent online per month. Mobile apps are available for Android, iOS and Windows phones.