Features
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000About QuestBack Enterprise Feedback Suite
Questback is a cloud-based solution that helps businesses to track employee feedback through various channels. The solution caters to various industries such as healthcare, automotive, retail, energy and hospitality.
Questback allows users to capture feedback collected from employees, customers and other related communities and respond to their feedback in real-time. The solution provides an online community that assist customers to interact by sharing information in the form of blogs, forums, surveys and polls. Users can track customer activities and experience through mobile applications using geolocation, app notification and iBeacon.
Questback’s dashboard displays information about customer experience, operational and transactional data that...
2 Reviews of QuestBack Enterprise Feedback Suite
Overall rating
2.00 / 5 stars
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March 2020
Claudio from marketmind
Verified Reviewer
Company Size: 51-200 employees
Industry: Market Research
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
March 2020
Powerful but somewhat cumbersome
The overall experience to administer and run surveys though, is somewhat cumbersome and the backend is not intuitive even for powerusers.
Pros
If you have used surveying software before and have an idea of certain concepts of list building and maintaining surveys it definitely helps.
Cons
There is no up to date documentation on the structure of templates, scss, layoutfiles etc. Since there is a lot of them and smarty is a powerful scripting language this is a pity.
October 2018
Jen from Impact Analytix, LLC
Verified Reviewer
Company Size: 2-10 employees
Industry: Research
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
October 2018
Beware. Questback practices "dark-patterns" of auto-renewals
Horrendous customer service. No one answers phone. Outrageous terms.
Pros
Nice survey workflow. Easy. Automated reports.
Cons
We have not been able to get out of the expensive contract for this software that we do not use. We are trapped.