About QuestBack Enterprise Feedback Suite

Questback is a cloud-based solution that helps businesses to track employee feedback through various channels. The solution caters to various industries such as healthcare, automotive, retail, energy and hospitality.

Questback allows users to capture feedback collected from employees, customers and other related communities and respond to their feedback in real-time. The solution provides an online community that assist customers to interact by sharing information in the form of blogs, forums, surveys and polls. Users can track customer activities and experience through mobile applications using geolocation, app notification and iBeacon.

Questback’s dashboard displays information about customer experience, operational and transactional data that...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

2 Reviews of QuestBack Enterprise Feedback Suite

Overall rating

2.00 / 5 stars

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March 2020

Claudio from marketmind

Verified Reviewer

Company Size: 51-200 employees

Industry: Market Research

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2020

Powerful but somewhat cumbersome

The overall experience to administer and run surveys though, is somewhat cumbersome and the backend is not intuitive even for powerusers.

Pros

If you have used surveying software before and have an idea of certain concepts of list building and maintaining surveys it definitely helps.

Cons

There is no up to date documentation on the structure of templates, scss, layoutfiles etc. Since there is a lot of them and smarty is a powerful scripting language this is a pity.

October 2018

Jen from Impact Analytix, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

October 2018

Beware. Questback practices "dark-patterns" of auto-renewals

Horrendous customer service. No one answers phone. Outrageous terms.

Pros

Nice survey workflow. Easy. Automated reports.

Cons

We have not been able to get out of the expensive contract for this software that we do not use. We are trapped.