Supported Operating System(s):
Mac OS, Windows 8, Windows 10About Responcierge
Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features.
Responcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window.
All video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer en...
15 Reviews of Responcierge
Average User Ratings
Overall
4.60 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
August 2019
Cherlyn from Steps to Happyness
Verified Reviewer
Company Size: 1 employee
Industry: Professional Training & Coaching
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
So many little engagement widgets in one thing!
Great! I know that site visitors coming to my site want to get their information immediately, as well as possibly get in touch, so this meets all of their needs.
Pros
I couldn't have imagined this myself. What a great, innovative piece of software! I was looking for something to replace my tawk.to chat tool, and found this. It so smoothly gives my site visitors exactly what they need immediately, it's almost divine! I am greatly excited about the uses of this tool once my site gets more traffic.
Cons
Really, there's nothing to dislike about it. I am impressed and pleased with the tool.
Reasons for Switching to Responcierge
I didn't like that tawk.to had their branding on the chatbox and was looking for a replacement.
Response from BirdSeed
Replied August 2019
Thank you so much for the review, Cherlyn! We really appreciate that you have used our product extensively and really understand the value of having different things for different visitors.. and provide them immediately! We will continue to improve our product and hopefully have some things coming soon that help you convert even more visitors to engaged contacts!
August 2019
Dustin from DFT (a number of local companies under one umbrella)
Verified Reviewer
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
What a great sales/support tool for your site
Easy to setup and install on your website. So far it has been a cool addition to my website.
Pros
Love the knowledge base and video features. The tool does a great job of giving you a support dashboard/chat bubble for your site.
Cons
Wish it had more native integrations with other applications. It does have Zapier ($$$) which helps, but it is still limiting.
Reasons for Switching to Responcierge
I haven’t switched completely, gist is great, using birdseed as an additional tool to help warm leads up before contacting them.
Response from BirdSeed
Replied August 2019
Thank you SO much Dustin!! Reviews like this mean the world to us! We will continue to hopefully add additional lead conversion value in the future.
February 2021
Carol from World Incentive Network Inc.
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
I wrote a harsh review -- and now my tail is between my legs because it was ME that was the problem!
Overall, it's a good app
Pros
Most: the commitment to the customer experience of the founder Next up: the options for engagement with website visitors
Cons
I was confused when I first installed it as a fairly new app -- parts weren't working -- now this was a LONG time ago and when I left it for a while to become more mature, I went in with the same attitude. Unfortunately, it was I who was the problem. [SENSITIVE CONTENT HIDDEN] walked me through my "issues" and now it's working as I expected.
Response from BirdSeed
Replied February 2021
Carol, I can't tell you how much we appreciate this updated review! I hope that we can continue to show ways to help with finding new ways to engage your website visitors. If you run into anything else, we are here for you!
July 2019
Anonymous
Verified Reviewer
Company Size: 1 employee
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
July 2019
Nice all in one platform!
Pros
I loved that I would allow me to add a chat function to my site that I could customize to send clients to different places. Being able to schedule meetings directly in the chat was really nice. There are lots of helpful tools to help you connect with and direct customers.
Cons
It seemed a bit glitchy when I first started to use it. The chats wouldn't load or I wouldn't get notifications for the chats, which defeats the purpose. I would love if this integrated with something like Slack and even messenger to have a unified chat inbox.
Response from BirdSeed
Replied July 2019
Thank you so much for your review! We are in the process of making substantial updates to our live chat tool and would love it if you check it out in about 10 days. Regarding notifications for the chats and getting notified in Slack, I would be happy to help you get those setup in minutes! You also are able to add in FB Messenger and I can show you how to do that as well. If you could open a ticket by emailing Support@birdseed.io, we will get those sorted out for you very quickly!
February 2020
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Love this App
Overall I have had a great experience with increase customer time on my sites, better engagement and much more professional looking layout in a easy to find tool.
Pros
This app can do so many things and is all inside the popup. Not only can you use video to connect with clients on any level you decide ( For FAQ questions, For Demo etc. ) but also Live chat and email. It offers more that I have not used as of yet.
Cons
Really no major cons. Sure a few minor technical issues due to so many different themes being used but all are taken care of fast. The developer is hands on and very responsive.
Response from BirdSeed
Replied February 2020
Hello There~ Thank you SO much for the review. We have really worked hard to create a product that is easy to use and valuable for engaging more of your website visitors. Really appreciate you taking the time to write the review and the kind words! We will continue to build a more trusted and feature-rich product!
